Customer Ratings & Reviews
- Model:
- JUD380
- SKU:
- 5901250
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the USB 3.0 Mini Dock's ease of use, USB connectivity, overall performance, and compact size. Compatibility and the variety of ports are also appreciated, especially considering the affordable price and monitor support. However, some customers have noted that the device tends to heat up during use. Despite this, the mini dock's connectivity is generally seen as a positive attribute.
This summary was generated by AI based on customer reviews.
Customer support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was trying to set up a third monitor on my laptop and was sold this devive. Contacted customer support to set it up and they directed me to contact intel then Lenovo to upgrade my computer. Very disappointed
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Donald!
I'm so sorry to hear that this happened to you! When using docking stations it is recommended that all software and firmware is updated on the computer first. In the time since your review, all of our devices and drivers have been updated and we continue to improve. I hope that you would consider giving us a second chance so that we can show you the change!
Thanks!
j5create
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this December 12th didn't start using it till January 4th and it has already stopped working 75 dollars wasted because its past the return period save your self the trouble and don't waste your money.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Jordan, We value your input as it helps us improve! We're terribly sorry to hear the JUD380 has stopped working after so little time and would like to inform you about the manufacturer's 2 year warranty on our products. In the case where it is determined that the JUD380 is defective, we will be glad to exchange it for you. Please feel free to contact the support team mentioned on the packaging to speak with an agent and they will be glad to assist you in making this happen and getting you back on track.
Respectfully,
j5create
Does not work as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected and did not work as expected. VGA would not work part of the time. Others times it worked ok. Wireless keyboard was only working intermittently as well as the mouse.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Greg!
I'm so sorry to hear that this happened to you! My Customer Service team is always available to help when things like this happen. I hope that you'd consider giving us a second chance! In the year since your review we've vastly improved all of our products and would love to have you back.
Thanks,
j5create
Compatibility issues.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is not compatible with an Lenovo ideapad. It probably works fine for other PC’s. I recommend contacting the J5 and or the computer company to see if this device will work with your computer.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
We appreciate your feedback. This mini docking station will work with most Windows and Mac computers. However we do not have drivers that will support Chrome OS. Our customer support team is available to answer any questions that you may have about our products. Our contact information is printed on the product packaging and is also available on the j5create website under the ‘Support’ drop down.
Thank you,
j5create
pile of junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VGA doesn't work, support only says to uninstall & reinstall driver, support only via email. Also, not compatible with usb headset, big waste of money
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. Please use VGA to VGA cables, no conversions or adapters, we cannot guarantee proper functionality. Try testing with another Monitor with a VGA input and make sure it's on the correct input source. The USB headset may require additional power. The micro USB Power-In port is recommended when using with high-powered USB devices or with multiple peripherals at once. ** If you require further assistance; please contact the j5create Technical Support team and we will be glad to further assist if necessary. This product does have a warranty and they should be able to help you troubleshoot or set up a solution. We apologize for the inconvenience. Cordially, j5.
Don’t buy. Doesn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor video quality and usb mouse and keyboard worked less than 10% of the time. Used with Surface Pro7+. Returned to store and got Microsoft Dockport.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We're sorry to hear the Mini Dock did not work out well for your Surface computer. If you have any questions regarding our devices, feel free to contact our support team by phone, email or live chat. Cordially, j5.
Don’t bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is so expensive but terrible I hate that you have to go threw so much just to use it this has got to be one of the worse ones
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. In order to narrow down the exact issue you are experiencing, we recommend contacting support and a specialist will be ready to assist you. Their information can be found on our website under the "Support" tab. Thank you.
Lasts less than a year!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Sept 2019 and the HDMI quit working today 6/30/2020, so my 2nd monitor for work at home is useless. Think before you buy unless you want to make this purchase every 9 months!!!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm sorry about the inconvenience that this has caused you. Our devices are covered under a 2 year limited warranty and we would be more than happy to exchange this for you. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
USB port failure
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Repeated failure of USB port until the whole unit stopped working on a brand new laptop for gaming. Lasted 1 week. Just realized I hadn't done a review
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm really sorry to hear that this happened to you. My Customer Service team is always available to help when issues like this happens. We'd be more than happy to assist whether it be to just troubleshoot a problem or to do exchanges. Our information can be found on the back of our product boxes and on our website under the contact page.
Thanks,
j5create
Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing as It didn’t work- plugged and Re plugged, nope it would not work
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB 3.0 Mini Dock requires an available USB Type-A 3.0 port and driver installation for macOS and Windows platforms. Drivers are located on j5create website under the "Support" tab. Please have full admin rights to complete the installation process. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Did not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for me. The USB ports didn't work like I/O. It was only taking input but I couldn't get 2 way communication going with the USD ports.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB ports on the JUD380 device are used for keyboard, mice and flash drives (Low peripherals). To understand more of the issue you are experiencing, our contact information is available through j5create.com under the "Support" tab. Respectfully, j5.
Buy with caution
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this just over a month ago 12/9/21 and the usb port already doesn't charge anything. Says it's not got enough power.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Customer Service by Live Chat or submit a Support Ticket. Their info is located on our website under the "Support" tab. Our phone support will temporarily be unavailable due to COVID situations. This product does have a 2 Year Limited warranty and they should be able to help you troubleshoot or set up a solution. We apologize for the inconvenience.
Doesn't work on Mac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure this works great if you have a Windows computer but I had a MacBook and despite following instructions I could not get it to work on my Mac and I'm fairly computer savvy.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Due to the various security settings in Mac, it may be a little difficult to properly install the driver - we understand and apologize for the experience you had with the JUD380. We offer technical support for difficult installation experiences and would value the opportunity to troubleshoot. If in the future you require assistance, feel free to reach out to support mentioned on the packaging and a rep will be ready to lend a helping hand.
Thank you,
j5create
All the devices I plugged in lagged!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy!! I like the idea of docking stations, but this one sucks. Every device I plugged into it lagged a significant amount. I was incredibly frustrating!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Ian!
We are available to help with issues like this in my customer service department! Please don't hesitate to reach out to us and we'll do everything we can to get you up and running again. Our information can be located on the back of all of our product boxes and on our website on the contact page.
Thanks,
j5create
poor
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent lot of time troubleshooting, re-installing drivers, working with support team on email but was never able to make it work for me.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I regret that you were unable to get the JUD380 working. The drivers for this device are designed to support Windows 7, 8, and 10 as well as MacOS 10.8-10.15. We appreciate your feedback and will endeavor to improve.
Thank you,
j5create
Not compatible with Mac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product claims to be Mac compatible. It was not. Picture on monitor connected to product did not come through correctly. Software wouldn't run while connected to docking station.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Compatible drivers are available on the website under the Support tab > Downloads/Drivers. Please make sure to check System Preferences > Security & Privacy > General tab for software being blocked.
Not for me!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought on recommendation by employee to run dual monitors on new laptop. Unfortunately did not work, not the 1st one or the 2nd one. Returned for a refund.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Hensler, Unable to properly get the adapter working correctly can be frustrating, we understand and are sorry to hear this happened to you. We offer technical assistance for times like these and if in the future you experience such issues again with our adapters, please feel free to reach out to support printed on the packaging to speak with a specialist and they will be glad to offer a helping hand and get you up and running in no time.
Respectfully,
j5create
thought this would be great but...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor USB connection in both ports. VGA plug comes loose easily (needs to use screws for secondary support as with desktops).
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Loose connections can be problematic when needing to get work done and we are sorry to hear you experienced this. We do have other models that do include screws for a more secure fit such as the JUA210. In the case where USB ports are loose, we recommend exchanging it as it may be defective. Feel free to reach out to the support team mentioned on the casing to speak with a rep with questions, concerns, warranty information and an agent will be glad to help and if necessary, we will exchange it for you.
Respectfully,
j5create
Not compatible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible to my Asus computer. It worked in the store but did not work at the church.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab. Thank you.
Not supported on Mac 10.13
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The display will not work on a Mac with 10.13 installed and the vendor has not updated their website when it will be
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that this happened to you! In the time since your review we have worked to improve all of our devices and the drivers that go with them so they stay up to date with the latest OS. I hope that you would consider giving us a second chance so that we can show you the difference!
Thanks,
j5create