Customer Ratings & Reviews
- Model:
- JUA354
- SKU:
- 6201454
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the USB 3.0 to 4K HDMI Display Adapter for its ease of use and compatibility with various monitors and projectors, praising its plug-and-play functionality and reliable performance. While some found the price a bit high, many appreciated the adapter's ability to support higher resolutions and add extra monitors. A few users noted minor issues with driver installation and cord length.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Overpriced and did not work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't get it to work. I returned it. Followed the instructions to the T. It never worked. Um, what else. It did not function as stated. And it was overpriced in my opinion.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Not being able to get the JUA354 to work as intended can be frustrating - we understand and apologize for the troubles you experienced. Due to it's aluminum build, 4K capability and 2 year manufacturer's warranty pricing may vary when compared to other brands. In the case where you are unable to obtain full functionality of the JUA354, our highly trained technicians are ready to lend a helping hand. Contact information can be found on the casing and assistance can be obtained via ticketing, chat or phones.
Respectfully,
j5create
Device Stopped Working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Device stopped working for no rhyme or reason. All drivers were up to date. Ports all worked with other devices. J5 sent me a new device because it was under warranty... Worked for a few days and no long works. 2 Devices same result.. Not worth the hassle.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Running into the same issue even after an exchange is unacceptable - we apologize for the frustration it caused. In order to determine the root of the issue, we would appreciate the opportunity to troubleshoot and either resolve the problem or offer a solution. If interested, our contact information can be located on the casing and a specialist will be glad to lend a helping hand.
Thank you,
j5create
Failed after first try
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used this once for a presentation at work just fine and I haven't been able to get it to work since. Embarrassing to be prepping for a meeting and not be able to display content needed.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Jeff!
I'm so sorry to hear that this happened to you! Since your review, we've improved on all of our products and are always happy to troubleshoot when something like this does occur. I hope that in the future you'd be willing to give us a second chance so that we can show you how much we've improved!
Thanks,
j5create
Wish I could use it :(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because it was recommended to me in store to work with a Mac but unfortunately it didnt. The driver I had to download wasn't comparable with my laptop and I've never been able to use it sadly.
I would recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that you're having trouble with our device! If you would contact our customer service department we'd be more than happy to help you with the drivers and installation. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
Nice idea but that's about it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been trying to use my gaming monitor on a virtual machine as its own entity and using a laptop that wasn't possible. I figured this would do the job and oh my gosh it does not work on Linux like at all and I use Arch that's impressive. Even on Windows it is a nightmare to set up I have to go online download a program install the program hope it's the right program it's just it's overly complex for an adapter. In fact it was so little use to me I ended up just returning it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Arch4Life, We apologize for the inconvenience in the JUA354 not being compatible with your Linux device. In regards to the JUA354 setup on Windows, we recommend contacting the support team mentioned on the casing and a seeking assistance. A specialist will happily diagnose, troubleshoot, and offer solutions to get you up and going as soon as possible. We value your review as it helps us improve.
Respectfully,
j5create
It Used to Work with My MacBook Air
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this adaptor because I am an online student in a doctoral program. I write a lot of papers so it because necessary for me to have two screens. Initially the adaptor worked with no problems. Unfortunately, several months after purchasing it, I was unable to extend the screen from my MacBook to the monitor. After researching my issue I learned that the adaptor is no longer compatible with Apple's upgrade, so I am stuck with it unless I use it with my Windows computer, which defeats the whole purpose of my purchase.
I would recommend this to a friendBrand response from J5create Team
Posted .Hello,
Thank you for your review of the display adapter. The driver for this device is designed work with the current Mac OSX release Catalina 10.15.6. We currently do not have drivers for the next release of Mac OSX Big Sur. If you are currently using Catalina 10.15.6 I would recommend contacting our customer service team for assistance to get the adapter back up and running. Contact information can be found on the j5create website under ‘Support’.
Thank you,
j5create
sometimes does the job
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sometimes works sometimes not, take a chance if it doesn't work just return it.
I would recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
Did Not Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was attempting to video mirror my computer to my tv, product did not work it was returned. Instructions provided to no work with my apple computer and Samsung tv.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Purchasing a device for adding monitors to your computer and not being able to use it for your needs is a headache; we're sorry to hear this was your experience with the JUA354. In order to best help in getting the adapter working properly, we would value the opportunity to troubleshoot and if interested, support information can be found on the casing and an agent will be happy to lend a helping hand.
Respectfully,
j5create
Doesnt allow audio passthrough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product works, but does not allow audio to pass through which is not described on the packaging. What kind of HDMI product can't support audio??
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, we apologize for the experience you've had with the JUA354. It is possible the desired audio output device may need to be selected within the computer settings and if interested, we would value the opportunity to assist in getting this up and working properly. Our support information can be found on the casing and a specialist will be ready to help.
Thank you,
j5create
Only 2 channel audio
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good video quality but if you hook your computer to TV via A/V amplifier your limited to two channel audio
I would recommend this to a friendBrand response from J5create Team
Posted .Hello,
Thanks for the review and feedback. If you would consider contacting our customer service team regarding this issue we may be able to assist you with getting additional channels through the adapter. Customer service contact information can be found on the device packaging and on our website under ‘Support’.
Thank you,
j5create
Yuck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Return…bought a new computer! Didn’t help, didn’t wrk for me
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. ** If you require further assistance; please contact the j5create Technical Support team and we will be glad to further assist if necessary. Thank you.
not stable, always off and back on, almost every 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.don’t buy it. very bad quality. the second screen signal will be automatically on/off for every 20-30 minutes
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, In regards to the JUA354 disconnecting every 20-30 minutes, this could be due to a cable over 10 ft in length, a converter adapter, or other. Regardless of where the issue lies, we would love the chance to troubleshoot and see if we can get it working as intended. If you wish to contact an agent, please don't hesitate to reach out.
Respectfully,
j5create
Wrong attachment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this too connect a portable laptop monitor but it didn't help
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi musicforgolf, I apologize our device is not cooperating with your monitor. If you would like us to further help you in troubleshooting, please give us a call and our agent will be able to assist you with the setup. Sincerely, j5create.
Stopped working after 1 use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed this adapter to have 2 screens on my Mac mini. It worked great the first day. But a few days later when I turned my computer on again the screen was not working. I have a different J5 adapter that I bought a couple of years ago that did the same thing. DO NOT RECOMMEND!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We apologize for the inconvenience the JUA354 caused. The JUA354 is covered under a manufacturer's two year warranty, if interested in learning more about it and seeking an exchange, please don't hesitate to reach out to us and an agent will happily exchange it for you.
Respectfully,
j5create
too expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these connections are overpriced but hard to find a cable with USB to HDMI
I would recommend this to a friendBrand response from J5create Team
Posted .Hello Marcel,
We appreciate your feedback on this display adapter. We do our best to produce quality products at competitive price points. I hope you have a great day.
Cheers,
The j5create team
Adapter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work well with my computer so l had to return
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I sincerely apologize for the inconvenience you experienced. Depending on the OS you have, different instructions apply. Please contact our support team, a specialist will be more than happy to lend a helping hand.
Great quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, however it did not work with my chromebook.
I would recommend this to a friendBrand response from J5create Team
Posted .Hello,
Thank you for your review of the display adapter. Unfortunately we do not have driver software for this adapter designed to work with the Chrome Operating System. The adapter below may be an available solution for a Chromebook that has a USB Type-C port that supports Display Port Alternate Mode.
https://www.bestbuy.com/site/j5create-usb-type-c-to-hdmi-video-adapter-gray-white/6201446.p?skuId=6201446
Have a great day,
j5create
Did not work!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to hook up my speaker to my 4K TV and I couldn’t get any sound
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Properly adjusting the audio settings can be confusing to do; we're sorry to hear about the inconvenience this caused. If interested, technical support information can be found on the casing and an agent will be ready to lend a helping hand in getting this working properly.
Sincerely,
j5create
good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not bad for the cash and it works as directed.
I would recommend this to a friendBrand response from J5create Team
Posted .Hi!
That's great to hear! I'm happy that this has made things just a little bit easier for you and I hope it continues to do so for a long time coming.
Thanks,
j5create
Unit did not work on my TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to use my computer to my TV and had a rep help me and advise me that this unit will work but had issue with the device and was not happy with the result and to find out with and IT guy tell me it was wrong unit.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi there!
I'm so sorry to hear about this. I do hope that you'll allow our customer service team to help you find the correct device that will suit your needs. Our information can be found on the back of our product boxes and under the contact page on our website.
Thanks,
j5create