Customer Ratings & Reviews
- Model:
- JCD381
- SKU:
- 10331464
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Junk & Best Buy wouldn't stand behind it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased as part of a large onb-line order while store was closed with the guidance of a sales associte over the phone. Order included 2 monitors, cables, etc. Sold me a windows keyboard and mouse for my mac...didn't work properly and it was a fight to get them to take the return. One of the ports in the docking station stopped working within a month. Best Buy told me to deal with the manufacturer. Really dissatisfied with Best Buy and will not shop with them again.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm very sorry for the inconvenience that this has caused you. Please contact my customer service team for an exchange and we would be more than happy to assist you with this. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
J5Create - don't bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't get J5Create. there stuff breaks on every OS upgrade, and it takes months and months and months to fix. Find a different choice.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We apologize the device did not work with your new OS upgrade. We try to come up with newer drivers for updated OS as soon as possible. If you have an questions, our contact information can be found on j5create.com. Again, we apologize for the inconvenience this has caused.
Dua monitor display
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Slow in connection and sometimes doesnot work at all.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. ** Feel free to contact j5create Technical Support if you require further assistance and a specialist will be ready to assist in resolving this, thank you.
This is not useful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not useful as the device doesnt have the port which am looking for
No, I would not recommend this to a friendBrand response from J5create Team
Posted .If you have more specific details about the issue, please reach out to j5create customer support team for troubleshooting. Thank you.
Works...but not well.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works, but not without a struggle. I wish I didn't wait so long to find a better solution...now I am out of my return period. Find a better product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm sorry to hear about this! I hope that you will contact our support team and we'll help get you up and running again. You can find our information on our website under the contact page.
Thanks,
j5create
Unreliable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unreliable performance and very buggy product. When used on mac I have to configure the monitor setup often as it resets after the computer falls asleep or is shutdown. On windows pc it will often 'not recognize the usb device plugged in' and I have to do all sorts of tricks to get it to work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting support by Live Chat or Email and a specialist will be ready to assist in resolving this. Their information can be found on our website under the "Support" tab. We apologize for the inconvenience.
Dock
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pain to make work but works well. Returns other model for this one
I would recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. ** If you require further assistance; please contact the j5create Technical Support team and we will be glad to further assist if necessary. Their information can be found on our website under the "Support" tab. Thank you.
Thumbs down
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some ports stopped working within months. Was great until then. Never had one of these quit working before.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our customer service. Their info is located on the product packaging as well as our website. This product does have a 2 year limited warranty and they should be able to help you troubleshoot or set up a solution. Cordially, j5.
Wrong part
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was given this part by an employee when I went into the store. I got home and it’s the wrong one
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Mr. Jones!
I'm really sorry to hear about this! My Customer Service Team is ready to assist you if you'd like their help in finding the correct unit and we can help get you up and running. Our information can be found on the back of all of our product boxes and on our website.
Thanks,
j5create
Driver issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a simple plug and play device. Makre sure you have all the drivers
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Dual HDMI Mini Dock requires drivers to allow dual display's via HDMI ports and internet access via Ethernet port. The USB Type-A ports are PnP. The USB-C port requires a computer to support Power Delivery for pass-through charge. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Allows me to connect to my older equipment and new
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Necessary to connect a lot of my existing office equipment and projectors for large scale presentations.
I would recommend this to a friendBrand response from J5create Team
Posted .Ethernet, HDMI, USB ports and charging capabilities all in one are what make the JCD381 a popular choice saving you space and money on using multiple adapters
Sincerely,
j5create
Poor quality product with unsigned drivers
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using on 2020 Macbook Pro Worked okay when I first bought it. Requires drivers that must be downloaded from j5create that are totally insecure and don't even have a certificate. Overall shady product. After the MacOS Big Sur upgrade, the thing no longer works because j5create still hasn't released new drivers. Don't buy this product. Spend a little more money and go with a better quality product.`
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I would like to clear up some of your concerns. Our website and downloads are through secure HTTP. Our drivers will show up as third party through MacOS. We are currently working on drivers that will be compatible with MacOS Big Sur. We appreciate your feedback and we do constantly work to improve.
Thank you,
j5create
Quit less than a year later
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 10/10/2020 and already quit working. I would not recommend this.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Nunya, to help troubleshoot with you and understand what type of issues you are experiencing, please reach out to us and our agents will gladly assist you. Our contact information can be found on the packaging or visit our website. We look forward to hearing from you. Sincerely, j5create.
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Connected my two monitors, keyboard, phone charger and it works great. Super compact docking station.
I would recommend this to a friendBrand response from J5create Team
Posted .Adding monitors, USB peripherals to your computer is now easy to do; with the JCD381's unique design you can have it all in one.
Cordially,
j5create
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Using it to play a Oculus Rift on my laptop. Makes it able to use mouse, sensors and output to a TV.
I would recommend this to a friendBrand response from J5create Team
Posted .Outputting video signal for two monitors, Ethernet, charging and USB ports for peripherals all in one make up the JCD381 and we are excited to hear it is meeting your expectations.
Appreciatively,
j5create
Terrible Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was a total bust and did not work-I would never buy an item made by this company
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that you had trouble with your device! If you would reach out and contact us at either the information on the back of our product box or the contact page on our website, we'd be more than happy to assist you in getting to the bottom of the issues that you've been having and see what we can do to help!
Thanks,
j5create
fried
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.network doesnt work with big sur, power pass through died after a few weeks, about to return for a different brand
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Jeff,
We are currently working on developing driver software to work with MacOS Big Sur and there will be an update on the j5create website once the new drivers are released. Regarding the pass through power not working I would recommend contacting j5create customer support for troubleshooting assistance.
Thanks,
j5create
Total Junk
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 of these units - one for work and one for my home office. Both units failed within 6 months - wouldn’t connect to my monitor. I know they were defective, because I swapped units and the monitor and cable were fine. I replaced with a VAVA unit, so far it’s working perfectly. Total piece of junk. Stay away.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Scott!
I'm sorry to hear about this! In cases like this we can do exchanges for you and recommend contacting customer service for that. Our information is located on the back of all of our product boxes and on our website.
Thanks,
j5create
Does not work with M1 Big Sur
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No drivers to work with Big Sur. May work fine with Intel based machines.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Unfortunately at this time our research and development team is still working on compatible software for M1 macs. If you wish, you can be placed on an "On-Hold" list and as soon as the drivers are available, you will be notified. In order to be placed on the on-hold list, please contact the support team printed on the casing to speak with a rep and they will be happy to assist.
Thank you,
j5create
Thoroughly Dissappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work at all! I tried everything. Every video and image I saw shows it used with a power cable. No cable is included. Why bother purchasing another cable for a device that's supposed to keep you from purchasing multiple cables and adaptors?!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Dual HDMI Mini Dock does not come with a power cable. This device gets it's power when it's connected to a computer via USB-C. The USB-C power-in port on the Mini Dock allows pass-through charge when a USB-C power-brick is in use. USB Power Delivery 2.0 or 3.0 is required. It will also requires an installation of a driver for functionality on a Windows or Mac platform. Drivers are located on j5create website under the "Support" tab. Thank you.
