Customer Ratings & Reviews
- Model:
- JCD381
- SKU:
- 6201440
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers appreciate the USB-C Dual HDMI Mini Dock for its ease of use, HDMI connectivity, overall performance, and compact size. Many find the price point appealing and value the multiple ports and monitor support it offers. However, some customers have reported compatibility issues and concerns about the device's heat generation. A few have also mentioned connectivity problems and expressed dissatisfaction with the cable length.
This summary was generated by AI based on customer reviews.
BurningRiverAmusments
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works so far. I just got this along with a couple of monitors for my business setup
I would recommend this to a friend- Cons mentioned:Compatibility
Misleading
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item - didn't realize you have to register it and download someting in order to use it with a device. I was unable to use for my work computer which I switch between that and my personal laptop. Was not worth it. Just got an HDMI plug instead.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. If you have a work computer, you will have to contact your IT department in order to see if they will allow you to install the software. Depending on the OS you have, different instructions apply. Drivers are available on j5create website under the "Support" tab. Thank you.
USB-C Dual HDMI Dock
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need to connect 2 hdmi ports but the one on my laptop was not working. This works just as expected
I would recommend this to a friend- Cons mentioned:Compatibility
Crap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Followed the instructions and it will not talk to my monitors at all. Customer support not helpful. Dont buy. Buy a real device.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Visit the j5create support page and download the necessary drivers for your operating system. Follow the installation instructions carefully, and restart your computer after installation.
Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the Support tab. Thank you.
- Pros mentioned:Hdmi
From Awesome to Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I initially got the dock it worked great with two HDMI monitors with my Dell XPS 13 laptop. Then I unplugged my laptop from the dock and I could only get the monitors to work intermittently, now it doesn't display to the HDMI monitors at all. The USB connections still work, just not the HDMI. I contacted j5create directly and so far they've been unable to resolve my issue after 30 days. They have poor customer support. My only hope is that they will issue me a replacement.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear about this! Since your review, all of our products have been improved and we've been working with our support team to increase response time and make sure that we can provide you with answers as quickly as possible. I apologize for the inconvenience you had, but I do hope that you'd consider giving us a second shot so we can show you!
Thanks,
j5create
This review is a month of using
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this docking station to create a triple monitor station using my surface pro 7. I chose this as it has 2 hdmi ports. Easy to use and does what I was expecting it to do! So far a great product at a good price
I would recommend this to a friendBrand response from J5create Team
Posted .Hi!
That's fantastic! I'm glad to hear that the JCD381 has expanded your set up and made things easier for you. If you ever have any questions regarding your device, please don't hesitate to contact us and we would be more than happy to assist you. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
Technology
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best docking stations for your computer needs highly recommend.
I would recommend this to a friend- Pros mentioned:Hdmi
did not work as expected.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not function as expected. I have a modern laptop, I bought this to use as a docking station to support exactly what it was advertised to support. (eithernet, two monitors, keyboard & mouse). This docking station was overwhelmed with even one monitor. The refersh rate was far to slow for even office use. (I wanted to be able to game on it.) I ended up returning this.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, unfortunately, the video port is not intended for graphic intensive applications, such as gaming. It will support 4K @ 30 Hz and 2K @ 60 Hz. We apologize for the inconvenience. Sincerely, j5
Works OK... but
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The docking station does most of what it is supposed to. But the charger pass through does not function correctly (the charger is not recognized by my laptop). And the USBC cord s ridiculously short. I had to buy an extender to be able to reach my laptop.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .FrMr, we are sorry to hear the JCD381 did not meet your expectations in regards to the host cable being too short and the pass through charging not working. Because there are limitations on some computers for charging via a docking station, you may need to charge your computer with the OEM directly instead of through a hub. For a longer host cable connection, we do have the JCD543 which offers a 1.5 ft host cable and if needed, we also have the JVAW53 for wireless extender ranging up to 200 ft in length. If interested in learning more about these other models, feel free to contact support mentioned on the packaging and a specialist will be ready to help.
Respectfully,
j5create
OK
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't say that I am getting a lot of use from this dock as I don't need that type of interconnect frequently. When used good but somewhat difficult to setup.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
j5Create - USB Type-C Dual HDMI Mini Docking S
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really nice product. It allow me to connect my new laptop to 2 Monitors for a reasonable amount of money. The only issue, which is a minor issue, is that the cable is a little bit too short.
I would recommend this to a friendBrand response from J5create Team
Posted .Maramaldo, we try to keep our host cable length to a minimum without the lost of signal degradation when connected to a computer. We appreciate your review on the Dock. Thank you!
Avoid for MacOS - HDCP does not work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed on 2019 MacBook Pro 16" on latest version of macOS Catalina and point blank I would recommend anyone looking for Mac to purchase the CalDigit branded hub directly from Apple for a little bit more $. Pros: Powered two 1080p monitors. Neutral: Install wasn't plug and play, but simple enough with online instructions. Cons: Ethernet quit working after a month. USB throws power errors. Drivers reported as needing an update. HDCP content does not work and prevents other adapters/docks from displaying HDCP as well. Unplugging while in clamshell mode can lead to black screen on laptop requiring a hard reboot.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
We appreciate your feedback on the mini docking station. Some of the issues that you are encountering are potential faults with the dock while others are related to your system. I would recommend contacting our customer support team and they can walk you through and help solve the issues that you are encountering. Contact information for customer support can be found on the product packaging and on our website under the ‘Support’ drop down. I hope that you will give us the opportunity to help you get the dock working properly.
Thank you,
j5create
Excellent Product for daily usage.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Product for daily usage and for connecting multiple devices.
I would recommend this to a friendSurf pro 9 to HDMI monitor, HP printer etc.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has been so been so convenient for hooking up my home office to surf pro.
I would recommend this to a friendNot Compatible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think this is a great product but can not tell you as it is not compatible with MacOS Big Sur right now. I had to go with another j5 product. Needed to call Apple and j5 support to find this out.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
We are currently working drivers that will make our devices compatible with MacOS Big Sur. As of today 12/29/2020 we do not have an ETA on when the drivers are going to be available. When the drivers are available there will be an announcement on the j5create webpage. Thank you for your patience.
Have a good day,
j5create
- Pros mentioned:Hdmi
Dual Monitor Does Not Work with MacbookAir 2019
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not functional with Macbook Air 2019. Mostly purchased this for the dual HDMI to set up dual monitors but the driver isn't updated for MacOS 11 Big Sur. I got the dual monitors to work after speaking to a j5 customer support representative but the screen response was laggy because it was essentially screen recording to the monitor. The screen recording workaround works but the lag makes it an impractical solution.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our customer service department by Live Chat or Email for further information about this issue. Their information can be found on our website in the "Support" tab. We apologize for the inconvenience.
Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This a an ok product. It gets the job done. Although at times it seems as if it’s over heating, but I do have to use it for prolonged periods of time.
I would recommend this to a friend- Cons mentioned:Heat
Get a better brand!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing overheats quickly and makes my brand new laptop shut down.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Ensure that the docking station and your laptop have proper ventilation. Make sure the docking station is placed on a flat, hard surface that allows for adequate airflow. If you are using the docking station with multiple high-power devices, such as dual HDMI displays or power-hungry USB peripherals, consider reducing the workload. Disconnect unnecessary devices or reduce the number of displays to see if the overheating issue improves. This will help determine if the docking station is struggling to handle the power demands of the connected devices. Ensure that the docking station is receiving adequate power. If the issue continues despite trying the above steps, please contact our support team for further assistance. Their information can be found on j5create website under the "Support" tab and a specialist will be ready to assist you. Thank you.
Thank you
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was a plus to connect to other devices for work and home . Thank you
I would recommend this to a friendGreat item to have
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device. Able to hook all my stuff to it with no problem.
I would recommend this to a friend
