Customer Ratings & Reviews

Hi!

I'm so sorry to hear about the troubles that you've been having with your device.

This device will get warm to moderately hot but this is within normal limits. We have done stress testing on it and have found that the average temperature for this adapter is ~106 °F / 41 °C, while the adapter is under a full load or is being used continuously for >~ 1hr.

Remember that ambient temperatures can also affect the adapter's temperature as well as what the computer will operate at. Both Apple and PC manufacturers recommend that you use your computer where the ambient temperatures are between 50° and 95° F (10° and 35° C).

Some tips for managing the temperature: Make sure that you're using the latest software updates and that the firmware is up to date. Your computer should only be used where the ambient temperature is between 50° and 95° F (10° and 35° C). Don't leave your computer in your car because temperatures can exceed this, especially in the summer! m

In testing our device, we have found that most computers will run the adapter at a temperature of ~100 °F / 37.78 °C to ~140 °F / 60.00 °C, while the computer is under full-load or being used continuously for periods >~ 1hr.


If you are finding that your device is running hotter than the average temperature of 135 °F/57 °C, for periods > 30 minutes, your product may be faulty and may be needing to be replaced. We haven't found that it runs at anything higher than 112°F/44 °C, for periods <10 minutes under normal circumstances.

If it is running higher than that for you, we do recommend reaching out to us at either the back of the product box or at the contact page on our website and we'll be more than happy to assist you further.

Thanks,
j5create

Hello,
This adapter will seem hotter than you would expect due to its aluminum construction. The aluminum will draw heat from the internal electronic components where plastic would act as an insulator keeping the heat internal to the device. If you have any additional questions I would recommend contacting j5create customer support.
Thank you,
j5create

Hi!

I'm sorry to hear that! This is actually something that Apple talks about and requires that their external drive only be used with their products, https://support.apple.com/en-us/HT201788 This talks about its need to be connected directly and https://support.apple.com/en-us/HT202665 is some more information about their drive. I do apologize for the inconvenience, but I hope that you've been able to get up and running

I'm terribly sorry to hear the JCD383 is overheating and not always working. In such situations, we recommend calling in to speak with a rep and they will gladly diagnose, troubleshoot and if necessary offer an exchange under the manufacturer's two year warranty.
Respectfully,
j5create

Nacho, in the case where the JCD383 is too hot to hold, we recommend contacting the support team mentioned on the casing and seeking an exchange. The hub is covered under a manufacturer's two year warranty and we'll gladly assist you with any issues you may have.
Respectfully,
j5create

The USB-C Multi Adapter requires that a computer must support DisplayPort alt mode and USB Power Delivery 2.0 or 3.0 features. This Adapter is a PnP device, no drivers required. Please refer to the manufacturer of your hardware for more information on your device. If you have any questions regarding our j5create products, feel free to contact our Technical Support Team. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.

We are very sorry to hear the JCD383 did not meet your expectations. By contacting the support team on the packaging, we could further troubleshoot the root problem and find a solution for you that will work.
Appreciatively,
j5create

Hi Tony!

I'm not quite sure who you spoke to, but it wasn't my team! We've checked all of our logs and can find no record of contact, so I do apologize you got bad information somewhere. If you would contact us though, we'd be more than happy troubleshoot with you and figure our what the problem is. Our contact information is located on the back of all of our product boxes and on our website.

Thanks,
j5create

Hi Travis!

I'm really sorry to hear that you had this issue! My customer service team is always available to assist you in getting up and running as well as troubleshooting or even exchanging a device. Our information is located on the back of all of our product boxes as well as being on our website under the contact page of our website. We'd be more than happy to work with you on any issue you may have.

Thanks,
j5create

Hi!

I'm really sorry to hear this! Please don't forget that my customer service team is always available for assistance, although I know how frustrating it can be when you're on the go and need your device immediately. I hope that you were able to get up and running, even if it wasn't with us!

Thanks,
j5create

Hi!

I'm so sorry to hear this! My Customer Service team is always available to assist you as well as do exchanges if needed. Our information can be found on the back of our product boxes as well as on our website under the contact page. We'd be more than happy to help you.

Thanks,
j5create

Groover, in the case where the JCD383 was working properly and suddenly it stops, we advise that you reach out to us. Support will troubleshoot and narrow down the problem. Once that is determined, a recommendation will be made and if necessary offer an exchange. I appreciate your input and hope to hear from you if you experience any issues moving forward.
Respectfully,
j5create

Hi and thank you for your review. We're terribly sorry to hear the JCD383 has given you such a negative experience; exchanging it two times and the issue still persists is definitely worrisome. We would greatly value the opportunity to troubleshoot with you to see what could be the underlying reason for the problem. Please feel free to contact the support team printed on the casing to speak with a specialist and they will be ready to lend a heling hand.
Thank you,
j5create

Ability to read SD cards, add monitors, Ethernet connectivity and more in one distinguish the JCD383 from the pack; both space efficient and economical makes the hub a must have.
Cordially,
j5create

The JCD383's various capabilities make it easy to add an HDMI monitor, Ethernet connection, USB ports for peripherals and even SD card reading all in one - simply plug it in and done.
Gratefully,
j5create

The USB-C Multi Adapter requires an available USB-C port that supports DisplayPort alt mode and USB Power Delivery 2.0 or 3.0 for video out and pass-through charge. The Adapter is a PnP device and without those features, this device will not properly. Please refer to the manufacturer of your hardware for more information on your device. Thank you.

The memory card reader/writer is 3.0.The data transfer rate is 104 MB/s.

The USB-C Multi Adapter only supports (1) display via HDMI port. There are no other video ports on this Adapter.