Customer Ratings & Reviews
- Model:
- JCDP392
- SKU:
- 6353902
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the ease of use and portability of the USB-C Travel Dock, praising its ability to connect multiple devices and power a laptop and monitors. The USB-C compatibility and multiple ports are also frequently cited as positive aspects. However, some users have reported concerns about the product's battery life.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Paperweight
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the device for 10 months and it is totally dead.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our customer service by Live Chat or a Support Ticket. Their info is located on our website under the "Support" tab. This product (JCDP392) does have a 2 Year Limited warranty and they should be able to help you troubleshoot or set up a solution. Our phone support will temporarily be unavailable due to COVID. Cordially, j5
HDMI port does not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is ridiculously overpriced. On top of that. The HDMI port on it doesn't even work. Giant disappointment.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
The dock requires that the USB-C port that it is plugged into has a feature called Display Port Alternate Mode to have the HDMI port to work. I would recommend checking your computer’s specifications to see if your ports have this feature. If you need further assistance with the docking station I would recommend contacting our customer support team. They can assist you by phone, email, or by live chat. Contact information for customer support can be found on the device packaging and on the j5create website under the ‘Support’ dropdown. We appreciate your review of the docking station.
Thanks,
j5create
Not meant for setting up with a dual monitor
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Package says you can connect this to a laptop and a second monitor but in reality it's not meant for that. Worked for about an hour then failed. Calls to customer service confirmed that it's not for setting up a dual monitor
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
This dock is designed to power a laptop up to 90 W through the USB-C connection, add 2 USB-A 3.0 ports, and add an HDMI port to connect to an additional monitor. I hope that clears up any confusion about the docking station. If you have any additional questions regarding the functionality of the dock please contact j5create customer service. Their contact information can be found on the device packaging and on the j5create website.
Thank you,
-j5create
Horrible. Never got it to work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Antivirus rejected it. Had to remove Norton. Then got it installed and then reinstalled my antivirus which promptly deleted the file. Called Best Buy, they referred my to the manufacturer. Called the manufacturer and they could figure it out! I eventually gave up!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Mike!
I'm so sorry to hear this! I'll pass this feedback onto my manufacturing team so we can work on a solution for this issue.
Thanks!
j5create
MRS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was recommended from a co-worker. I was going to use this to work from home with multiple monitors but the product did not work.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I regret to hear that the j5create USB C travel dock did not work for you. I would recommend that you contact j5create customer support for troubleshooting or warranty assistance. you can find their contact information printed on the product packaging and on the j5create website under the support dropdown. I hope that you give us the opportunity to make this right.
Thank you,
j5create
One of the ports do not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the ports do not work. Thought it was the new cable but ordered another new replacement but found it was the dock.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Paul!
We do exchanges in house! Please feel free to contact us at either the information on the back of our product boxes or on our website and we'd be more than happy to work with you on that.
Thanks,
j5create
RETURN
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for gaming pc and power part would not charge as advertised.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello there, unfortunately, the Dock is not intended for graphic intensive applications, such as gaming. The computer must support Power Delivery for pass through charge. We apologize for the inconvenience. Kindly, j5.
Not good at all
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.USB C port stopped charging after about 6 months..
No, I would not recommend this to a friendBrand response from J5create Team
Posted .EpicFall, we greatly appreciate your input as it helps us discover flaws in our products. I regret to hear the JCDP392 has stopped charging after only 6 months as this is very unusual. The JCDP392 is covered under a 2 year manufacturer's warranty. If possible, we would love the chance to exchange this for you and get you back on track in no time. Agents are standing by ready to lend a helping hand in tough times. Our contact information can be found on the website and we are available Monday-Friday via chat, ticketing, or phones. I apologize for the inconvenience this caused and hope we can still turn this around.
Look forward to hearing from you,
j5create
Eh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was. Returned due to lack of supports......
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi there!
I'm so sorry to hear that you had to return your device. We are always available to assist you in setting up and troubleshooting your device when needed. Our contact information is listed on the back of our product boxes as well as on our website under our contact us page. I hope that in the future you'll be able to use our devices without any trouble, but remember we're always here to help.
Thanks,
j5create
Zero stars for longevity
Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this dock early this year and was happy with it up until last week. It suddenly failed with no warning. I simply unplugged the USB-C from my work laptop and when I plugged it into my personal laptop I got nothing. For the price I paid, I expected it to last far longer than it did. It doesn't get moved around or have things regularly changed on the dock (consolidates keyboard, mouse and desktop monitor for laptop use), only the laptop end of the USB-C is disconnected and reconnected regularly and the cable works fine elsewhere.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Louie,
I regret to hear that the USB C travel dock is giving you trouble. I would recommend contacting j5create customer support for troubleshooting or warranty assistance. You can find the contact information for support either printed on the product packaging or on the j5create website under the support dropdown. I hope that you give us the opportunity to get you back up and running.
Thank you,
j5create