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Customer Ratings & Reviews

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Customer reviews

Rating 3.7 out of 5 stars with 497 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers highly value the Elite 25e Wireless In-Ear Headphones for their exceptional sound quality and impressive battery life. Many users have praised the comfort of the headphones, while some have found them to be less comfortable than other models. A few customers have also mentioned challenges with the design of the swinging earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 497 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Sound was great, but headphones kept falling off.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the sound quality, however the headphones kept falling off my neck. This happened three times within an hour and I became very disappointed.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello bmil - We were sorry to find that you had trouble with the fit of your Jabra Elite 25e. The video tutorial we have on the subject, found at https://bit.ly/2LoBGrj, explains that you can shape the neckband to provide stability for a more secure fit. If you have any other concerns, we invite you to contact us by completing the web form at https://bit.ly/2wIr6ln or give us a call - we are here to help! Thank you. Jabra

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Wireless ear phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The neck portion will not stay put. Constantly slipping down my back. I have to tuck inside my collar. Volume is very load. Sounds good however

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello- we are happy to hear that you are enjoying the sound quality of the Elite 25e. We are sorry to hear that the neck portion will not stay put. If you have any questions or concerns please contact our technical support team: https://www.jabra.com/contact/support/jabra-support-consumer. Thank you for your review! Jabra

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great quality but sub par sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finding the best balance of in ear headphones is always a compromise. This time I got solid quality and great battery life. I lost sound. Very tinny sounding and overall low volume as well. I have hearing loss and these make me tend to try to turn up the volume when they are at max. Also, not a fan of the shape of the ear buds

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Works well with my Galaxy Note 8

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Price Matched this item to Amazon for me so I got a great deal on these headphones. I like the Jabra app and service as they bring functionality I thought I would miss, coming from my LGs. Nope, these work great, the ear buds magnetize to one another which makes up for the lack of retraction. Good standby, listen, and talk time per charge.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have a great quality of sound. A battery for many days.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Not that bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound but the holding neck part keeps on falling of my neck

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Good sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound. Could be louder. Magnetic bud's are convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good sound, fit well, battery last for 18 hrs.....

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Excellent battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has great battery life, the volume could be better.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    wireless ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return, as smallest earpieces would not fit into my ears and I am an adult. Sound was good, but couldn't keep earbuds in to hear.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fit, Volume

    Rated 3 out of 5 stars

    Not loud enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not loud enough and weight is not evenly distributed. Keeps on sliding down the back of my neck. Have to constantly adjust them.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Nery, Thank you for the feedback on the Jabra Elite 25e. Jabra

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sounds great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones really have a great sound with all different types of music. The only issue I have that was my mistake is that I can usually only use them for one ear. So the other ear pod just hangs and gets in my way at work. I kept them and still use them because of the quality and fitting to my ears.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Bluetooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like how strong the earphone cords are the battery lasts about 16 hours. Sound is great and music doesn’t cut off which was one of the problems I had with my previous sony bluetooth headphones. A bit pricy but it’s very well built.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Music all the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This isna perfect option if you cant use wired phones... the sound is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first pair of wireless headphones so I don't have anything to compare it to, however I Love the convenience of having my earbud readily available without wires getting tangled. Excellent sound quality, comfortable on the neck. The ear piece takes some adjusting but once you do it's good.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Super head set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ear buds have a long charge that I can go 2 to 3 days without charging

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Convenient in-ear headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best asset- hangs around neck and won’t get lost. Calls and audiobooks are clear. Easy to adjust volume. Charge lasts a long time. Had to use smallest earplugs so glad they provided different sizes.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity, Design

    Rated 2 out of 5 stars

    Don't buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is average at best. I don't like the design of them and the Bluetooth is very slow to connect. It's like that with multiple devices I use and even after it connects it will cut in and out multiple times before finally stabilizing. I would pay $20 at most for these headphones. I truly regret buying these because I lost my receipt so I can't return them.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello JAG88 - We are sorry to hear that you are not satisfied with your Jabra Elite 25e. What you describe is not expected, and we hope that you will contact us for assistance: https://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportConsumer. We want to ensure that you have the best experience possible, and that you have a properly working product. Thank you for your review, and we hope to hear from you soon! Jabra

  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Expectations too high?

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had 4 headsets of this particular type of design in the last 4 years the best one I've ever had is the LG version which was the first version I had the rest scene too flimsy including this one too prone to static one sweat drips in the ear plugs very annoying if you have long hair how the courts get tangled and the volume is not worth it. At the time of purchase it what's not worth even half of what I paid for it in my opinion

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello KleanSlate - We were sorry to read that the Jabra Elite 25e did not meet your expectations. If you have any questions or concerns, we invite you to reach out to our Support Team at https://bit.ly/2YJ6c2r. Thank you. Jabra

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headset battery lasts a long time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset, the battery will last 16 hours so I get at least 2 days use out of it before needing to charge it. The sound is good. The only downside is the part that sits on your neck slides off a lot other than that works great.

    I would recommend this to a friend
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