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Customer Ratings & Reviews

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Customer reviews

Rating 3.7 out of 5 stars with 497 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers highly value the Elite 25e Wireless In-Ear Headphones for their exceptional sound quality and impressive battery life. Many users have praised the comfort of the headphones, while some have found them to be less comfortable than other models. A few customers have also mentioned challenges with the design of the swinging earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 497 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not my favorite

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear pieces fall out while walking quite a bit, I used the smallest ones. Perhaps an issue for me only. Sound quality is pretty good. Turning the headphones on and off is a pain for me. (no light) Price was right so purchased. I also had the 65e which are better quality.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Shayna- Thank you for writing a review of the Jabra Elite 25e. We are sorry to read that you are having trouble finding a secure fit with the Elite 25e while walking. We are happy to know that you are enjoying the audio quality of the Jabra Elite 25e. It is also nice to learn that you have the Jabra Elite 65e. Please click on this direct link we have provided to you: https://www.youtube.com/watch?v=xcLpGiBkh1A to find the best optimal fit with the Jabra Elite 25e. We want you to have the best experience with the Jabra Elite 25e. Regardless, we truly appreciate your feedback. Thanks, again! Jabra

  • Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Good performance product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    However, manages to slip off my neck somehow. I would always catch it or be aware it’s slipping off except this past Monday that it slipped off permanently. Can’t find it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding headphones that do everything you will need. I prefer the spring loaded ear pieces but these are pretty good. High quality.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great headphones for a good price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I primarily use these headphones at work and have them connected with my phone via bluetooth. The earbuds themselves fit comfortably in my ears, and the back of the neck piece fits well enough behind my neck. The battery for this product is fairly long which is quite nice, my first charge lasted me over two weeks (not using it daily). The earbuds are also magnetic and will cling to each other when not in use when resting on your chest or desk. Overall, a great product for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Live This

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. The rubber around the part you put in your ear makes it very comfortable for me. The battery lasts for ever.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use earbuds for two purposes. Talking on the phone and listening to music are why I need earbuds. The call quality on these has diminished quickly (just a couple of months) . Several people have thought that I was no longer on the phone because the earbuds would cut out. As soon as I would turn off bluetooth and talk directly into my phone (Samsung Note 8) everything was crystal clear to the person to whom I was speaking. I'm going to return these and find something better. With regard to sound quality for music they sound really good but that is not good enough. I need to be able to reliably talk on the phone without quality issues.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice headphone and sound quality is very good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since this is my first wireless-in-the ear headphone, I am still learning how it connects with my phone wirelessly. The sound quality is fantastic, however.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Sound is great but the headphones dangle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product actually purchased 2, another for my family member but I deliver for a living. Headphones would get caught in handtrucks or while I’m driving. No bueno

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Amazing battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing battery life!!!! No problem connecting with Bluetooth. Great Bluetooth range. Sound quality is not the best, and not very comfortable or my only complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have a great battery life and sound quality. The speaker picks up a lot of ambient noise when on the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones provide great sound, but I wish they were better at noise reduction, salesman thought they might be noise canceling. But other than that I love them.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these 25e have 18hr charge, can go days without charging. Clear sound for telephone and music.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Uncomfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is good. However they are extremely uncomfortable

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work very well loud clear and very light and comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones. Pretty loud. Battery lasts about 20 hours . Only downside is the buds . If you loose one you’ll have a hard time replacing them. I don’t like them sitting on my neck or should I say swimming on my neck.

    I would recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Itsok- Thank you for your review of the Jabra Elite 25e. We are very happy that you like the volume level and the battery capacity of the Elite 25e. To find the best fit with your headphones, we encourage you to first shape your Elite 25e neckband to fit your neck for your ultimate comfort and stability. You will be able to do this by bending the Elite 25e neckband at the Flex Zones. The Flex Zones can be found on either end of the device neckband. If you feel that your Jabra Elite 25e is still too loose around your neck, we recommend magnetizing your earbuds when they are not in use. This will ensure that your Jabra Elite 25e does not get misplaced while it is resting around your neck. We would love to address any additional concerns you may have about the Jabra Elite 25e and we implore you to contact us at your earliest convenience: https://www.jabra.com/supportpages/jabra-elite-25e/100-98400000-02/contact-support. We want you to have the best possible Jabra experience. Jabra

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to use on a bike ride. Way too much wind got in and I couldn’t hear the music at all. That being said the sound quality is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Good sound, not loud enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t impressed by the volume on these. They are comfortable and provide quality sound but are not loud enough to drown out ambient sounds around you. Ended up exchanging them for another brand.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Brian, We are glad to hear that you enjoy the comfort and audio quality of the Jabra Elite 25e. We have a video linked below that shows how to get the best possible fit for this headset. This will ensure the best passive sound isolation. With any future questions about Jabra products, please feel free to send us a message with any questions. We are always happy to help. Thank you.
      https://www.jabra.com/supportpages/jabra-elite-25e#/Video/Jabra-Elite-25e---perfect-fit#100-98400000-02 Jabra

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality an good battery life! Would purchase again.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Ear Piece does not stay on

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great reception and clarity, but I've been through 3 sets of ear buds. Doesn't take much to knock them off then you can't put them back in your ear without the rubber piece. Other than that I would have given them 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good quality sound, wish they were retractable.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality sound. I wish they were retractable, the magnetic feature does not seem to work as good as it should.

    I would recommend this to a friend
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