Customer Ratings & Reviews

I bought these OTC hearing aides for my dad after his dog literally ate his set! These are as good as his $6000 set that he bought from an audiologist. He is 75 and has severe hearing loss due to working with loud tools and heavy equipment during his life. They were super easy to link to his iPhone 15 and the app was easy for him to use to adjust settings. He is happy with them!

After having had a few pair of cheap hearing aids and moving up to a few other high-end aids like these new JABRA ENHANCE Select 500’s it never ceases to amaze me how they keep making things better and at the same time making them fit into a smaller design. These aren’t the big bulky hearing aids that your grandmother wore. These are much more of a high-tech device. These come in a nicely designed hard shelled case for charging and protection with a USB type C charge port. The case is said to give you 24 hours of listening on a single charge (3 hours), 12 hours on a 1 hour’s charge, and quick 10-minute charge will give you 2 hours! I haven’t worn them a full 12 or 24 hours without taking them off and charging. The charge case will charge your aids up to 3 full charges. It also comes with cleaning and maintenance tools, measuring tool for your ears and extra dome sizes to fit most ear sizes. It has guidebooks and an amazing free app to really get the most out of your aids. With the premium package you get custom programmed hearing aids, programmed to your specific hearing test or audiogram, 3 years of follow up care from Jabra’s Audiology Team who will take you step by step guiding you to assure the best fit and comfortability. They give 3 years of remote adjustments and a 3-year warranty including loss and damage protection. They even offer customer service, tech support and troubleshooting 7 days a week! Some of the cool features these have is hands free calling for your cell phone, you can easily tap your aid to answer calls with Jabra’s TapControl as long as the device your aids are connected to have hands free calling. It’s a really nice feature to have nowadays when everybody’s on the run and you may not be able to get to your phone at the time. Total convenience! Unfortunately, they gave a lot of love to the Iphone and not so much to android users. Iphone SE and 11 through 15 can use TapControl.. Android users only the Samsung S23. S23+, and S23 Ultra get the TapControl feature, luckily, I just got one a few months ago. When in your ear, they’re extremely light and feel like they’re barely there. Nothing big and gawdy hanging off of the back of your ears any longer! The sound is crisp and clear even with background noise in the room. My problem is hearing speech in movies sometimes and so I’d have to turn it up then comes an action scene or musical part and its blasting ha-ha but with these now everything comes through like I was in my 20’s again and could hear literally through walls. Jabra really hit out of the park with this one. Would highly recommend for others

After an illness in 2021, I found myself increasingly needing hearing assistance. I got very tired of asking whom I was with to repeat what they just said, and I am sure they got tired of me asking. I had purchased my father some fairly small behind-the-ear hearing aids with receiver wires in the last couple of years of his life. I was fairly familiar with how light and comfortable hearing aids had become, but I was not ready to go there yet. When the FDA began to regulate OTC (over-the-counter) hearing amplifiers, I started my hearing loss journey with a pair of Personal Sound Amplification Products (PSAP). The FDA regulates hearing aids, but they classified PSAPs as consumer electronics and not medical devices. I soon discovered a lot of variables in the PSAP devices and the differences between them and actual hearing aids. Upon using my initial pair, I found a lot of technological interference with the ones I started using. I soon put them back in the box and into the drawer, abandoning them forever because the screeching sound was much worse than the hearing loss. After a few months, a more advanced pair of PSAPs came on the market. With this pair, I had no major interference from appliances and devices sending signals through the electromagnetic fields or deafening screeching sounds. Instead, I had a different issue with using them that I found annoying. Even though that pair had earpiece modifications of diverse sizes, they still irritated my ear canal and did not want to stay in it very well, often dislodging and falling out. They also irritated my inner ears, and I wanted to remove them to deal with the skin irritation they caused. That pair had Bluetooth and worked with my iPhone, which was a technological advancement for me, but the irritation also caused that pair to be forgotten. After a year of trial and error, I have finally found a hearing aid that feels like a 'winner' to me. The Jabra Enhanced Select 500, a product similar in style to the pair I had purchased for my father, has become my go-to solution. The design of the Select 500 Hearing Aids has been perfected to mitigate or alleviate the issues that earlier OTC hearing devices had, and the company has designed some wonderful features for and into this product. It is a relief to have found a solution that works for me. The Jabra Enhanced Select 500 has many excellent features, but the features that make this product so appealing include 1. the quality of the product’s design, materials, and sound, 2. the ability to recharge the hearing aids in their own case up to three (3) times, 3. the light fit, ease of changing the receiver lines, and numerous opportunities to find the exact fit to result in function and comfort for each of my two ear canals, 4. numerous online videos for just about any question that I have had, and 5. having a care team with a licensed audiologist to help me stay on track in becoming accustomed to and using the hearing aids. These are real hearing aids, and the difference is that they are designed specifically to work with hearing impairments and amplify various frequencies as they are individually needed for every person wearing and using the Select 500 Hearing Aids. Jabra has made excellent music and audio earbuds for the past few years, and the company has perfected the technology of reducing unwanted background noise, enhancing speech, and tailoring their results to enhance different environments--from restaurants to outside areas to lecture halls. The Bluetooth is identical to other retail hearing aids, if not more enhanced by their proven success with their continuously developed earbuds. These are also not analog hearing aids but digital hearing aids, and they are designed to connect through Bluetooth with smartphones to allow the flexibility to make individual adjustments in real time using the phone (iPhone or Android). For example, if I am in a noisy, crowded restaurant, I can use the Jabra Enhance Select app and instantly change my setting to the restaurant option and reduce all background noise so I can just hear the conversation at the table. I can also do this by the button on the hearing aid itself. There are other preselects for outdoors, all-around, and music, but even better, and to get to this point of perfection, I have already used telehealth with Jabra’s licensed audiologist and support staff to tailor the hearing aids specifically to my ears and degree of hearing loss. Each hearing aid has a microphone, a processor, an amplifier, and a receiver/speaker. There are online audiology tests, and Jabra’s audiologist and support staff can adjust settings remotely by sending customized settings individually to patients through the app, which can be uploaded as needed individually by patients/clients. If you have an audiology hearing test report, that report can be uploaded and used in each person’s individual file to help with any tweaking of perfecting and individualization of sound for each patient customer. Obtaining an audiologist test is often a free assessment at many hearing clinics. Still, many health and Medicare plans will pay for an audiologist exam yearly to ensure no inner ear damage is present. However, if this does not interest the patient/client, the hearing aids can be totally individualized based on the online hearing test and assessment by a care team licensed audiologist. For complete professional service with the Jabra Enhanced Select 500, I suggest all visits with the Jabra care team's licensed audiologist and an audiologist exam because it can help form the basis for total professionalization and individualization of the hearing aids. The hearing aid's components work together to analyze and amplify specific sounds for perfect hearing. The microphone receives the incoming sound, which is then digitized and converted into electronic signals. The signals are shaped, amplified, and delivered to the ear through the receiver/speaker wire. Telehealth communication visits became popular beginning in 2020 and are now fully recognized as medical visits covering many medical issues. The telehealth visit I have had with Jabra works similarly through Zoom which provides a one-on-one interaction with the audiologist. Jabra offers the option to just purchase the hearing aids or to purchase the hearing aids with a Premium Package which is well worth the cost of around $200 dollars. The Premium Package provides all the hearing online tests, telehealth visits with a licensed audiologist, and support care for three (3) years, three (3) years of Loss & Damage Protection for the hearing aids, and a three (3) year Warranty. To get started, my care team audiologist sent extra receiver lines individualized to my specific needs, and they arrived in three (3) days. Within the retail box, I received the charging case with charger and cable, a set of two (2) hearing aids, a user guide, extra domes for the ear canal end of the receiving lines, a cleaning cloth and brush, a wax filter kit, an ear measuring tool that determined the size of receiver lines I needed, a small tool to assist with changing the receiver lines, a kit of cards to assist with start-up, and a set of sport lock wires to help hold the aids in place when being active. Changing the receiver wires was easy and quick, and I just used my fingernail to make the adjustment. Everything about using these hearing aids has been smooth and easy, except for downloading the adjustments my care team audiologist sent through the app. She did so very timely and in a matter of minutes after our online telehealth first session. It took me a week to consistently access and download the settings to my hearing aids. I cannot help but think it was definitely a technological mishap that is not normal procedure because too much about every aspect of these hearing aids is top quality. Once the individualized settings were downloaded to my hearing aids, it was a smooth, quick process that enhanced my sound quality. I have a second telehealth visit with my care team audiologist this week. Since my audiologist report is almost four (4) years old and because I like these so well and realize their quality and design, I have scheduled a new audiologist test so that I can forward the results to my care team audiologist to be sure that I am getting the maximum potential of the design and sound quality of the Jabra Enhanced Select 500. Jabra has also designed and is marketing 300 and 200 models that all have the same foundational design as the Select 500 but come at a lower retail price. I am sure because of the quality of the Jabra Enhanced Select 500, they are also worth consideration. If you have arrived at that point where hearing is starting to be a noticeable issue, I hope you will consider the Jabra Enhanced Select 500 Hearing Aids. You will have one hundred (100) days to try them; if they are not for you, they can be returned. For me, I already feel confident that they are going to work fine and help me in social settings tremendously.

The Jabra Enhance Select 500 hearing aids are designed for people with mild-to-moderate hearing loss and they offer many benefits: Right out of the box these hearing aids come with everything needed for a personalized and great fit. They come with left and right hearing aids, charging / carrying case, charging cord, AC wall plug, cleaning supplies and various ear domes. And the tulip domes provide a good fit for improved audio with minimum leakage. They come with different numbered cards with the steps to follow from what to expect to enhance the sound. I found the application very useful, it helps to adjust sound, connect to customer support, and it also has helpful guides and videos on how to get the best of the Jabra Enhance. Also while unboxing and looking at them there is a phone number to call with any questions, the 8008542772 number is the Jabra enhanced phone line, and they have answers for current customers, as well as questions on purchasing, product adviser and finally technical support. And at the technical support line, they were helpful with the questions I had. Also the remote assistance and test process is much easier than I thought. The hearing care professionals help remotely to fine tune the Jabra and I found the help superb. I really like how they seat behind the ear and they are barely visible since they are very compact. Also something to like it’s the incorporation of Bluetooth, this feature makes it easy to make phone calls and listen to media on both Android and iOS devices without any other device. These aids offer a 116 dB input dynamic range. And the SoundScape technology enhances voices in noisy environments. It just sounds so much better with them than without. They charge in 30 minutes to get 8 hours of battery life and with 3 hours of charging time they give 30 hours of battery life. And Best of all the lights indicate when they are fully charged. Overall the Jabra Enhance Select 500 are premium aids and they are simple to use and are customizable, they have a great battery life and they charge fast. I can amazingly hear much better at work since there is always lots of people and it was hard to listen to the person in front of me, also listening to podcasts, music, computer or even my TV using Bluetooth is a big plus.

These Jabra Enhance Select 500 hearing aids are spectacular in every regard. I have tried other OTC Hearing Aids, since OTC became available not too long ago, without much success… that is, until now! These are very small “micro” hearing aids that sit so comfortably behind my ears that I truly forget they are there. I have very short hair around my ears, yet they are still almost unnoticeable when speaking to someone - to the front and sides. Except for the small wire attached to the tiny in ear receiver leading into my ear canal. Of course, the best part is that I can now hear more clearly than I can remember! A note: these are recommended only for those with mild to moderate hearing loss. Setup is so easy. A 3 hour charge of the portable charging case will charge the hearing aids for about 3 days of use. For me, they connected immediately upon removal from the case, but for best use and settings, you must download the Jabra Enhance Select app and pair them via bluetooth. Very specific instructions are included for each step and if more help is ever needed, you can contact Jabra via email, chat or their 800# 7 days a week. After the initial setup, Jabra requests that you take their hearing test. I hear better in 1 ear than the other, so based on that test, they made adjustments which were sent to me via the app and I then applied to my hearing aids via settings. The adjustment was a bit too much, so they made another adjustment for me. I then had my initial virtual visit with their audiologist via Zoom. She went over my specific hearing and some health issues, and made notes and gave me suggestions to make sure I get the best possible results from these Jabra Enhance Select 500 hearing aids. She was friendly, compassionate and answered all of my questions fully. I was told that if I have a hearing exam from my own audiologist and forward those results to the Jabra Audiology Team, they can program my hearing aids according to those results. It is quite comforting to know that help like that is available to me for 3 years. I am now able to wear my hearing aids without issue and I am hearing great. I can hear the people at my table at a restaurant instead of all the noise around us; I can hear and understand the TV and don’t have to constantly ask ‘what did they say?’; and though I still find myself doing it occasionally, I am trying to read lips far less often. I am also able to stream music via bluetooth which is so convenient. I stream from my iPhone and yes, the sound could be better with actual headphones, but the sound from these hearing aids is perfectly acceptable for me. And I can answer my iPhone directly by double tapping. Jabra has thought of everything to make life with hearing aids easier and to that end, they have included several extra domes in different sizes, cleaning supplies, sport locks to help keep the hearing aids secure if needed while doing strenuous exercise, an extensive user guide and their outstanding customer service. For me, these Jabra Enhance Select 500 are a life-changer. To be able to hear clearly is incredible and something I never thought possible. To know that the Jabra Audiology Team and Jabra customer service is there for any needed support for 3 years is so comforting. I could not have made a better choice for an OTC hearing aid, I am sure of it! I would highly recommend these hearing aids to anyone: friends, family, acquaintances - anyone in need of hearing assistance.

This is an excellent pair of OTC hearing aids from a well-known and reputable manufacturer. But there were a couple of (hopefully) minor issues that knocked off a star. The design and build are quite good. The hearing aids themselves are lightweight, and are very innocuous when in place. The wire that connects the earbud to the main housing that goes behind the ear is really slender, but the whole unit seems well-built and durable. There are 3 different kinds of earbuds available -- open dome, closed dome, and tulip -- with the first two kinds coming in S, M, and L sizes. Each of these styles has their advantages, and the professional Audiologist that works with you can help determine which is the best to use. My wife (who is the primary user of the hearing aids) has always found earbuds difficult to use due to having narrow ear canals, but the size S buds for these hearing aids work perfectly for her. The charging case is fairly bulky, so it’s not ideal to carry around in a handbag, but at least it’s not particularly heavy. The lid opens smoothly, and the hearing aids are magnetically held in place in their slots. Setup was a little wonky on the Pixel 7. Initially, I kept getting an Error 110, even after forgetting the hearing aids, and then going through the pairing and setup process again through the Jabra Enhance Select app. I had to reach out to Jabra support (who responded pretty quickly), and they recommended hard resetting the hearing aids, and uninstalling/reinstalling the app, which led to successful pairing. Onboarding was impressive, since the hearing aids come with 3 years of support from a professional Audiology team. First, there was a helpful hearing self-test on the Jabra website that determined that my wife’s hearing loss was primarily in one ear only. Then we set up an introductory Zoom call with the Audiologist, who explained a lot of the basics on how and when to use the hearing aids, and the features available in the app. She took the data from the hearing test and was able to remotely program the hearing aids to better match my wife’s needs. She has since had a followup Zoom visit to check on how things are doing. My wife noted that this Audiologist was considerably more thorough, explained things more clearly, and had a better bedside manner than the one she had seen at our primary clinic! The hearing aids work best when used with the Jabra Enhance Select app on the phone. In addition to allowing the Audiologist to remotely adjust the programming for the aids, it can also let the user manually adjust volume and change modes (between Noise Filter, which tries to reduce ambient sound, and Speech Clarity -- my wife found the latter to be disconcerting, because it made people sound a little robotic). There’s also a 3-band equalizer that can be used to create a custom filter. Overall, my wife has found the hearing aids to work very well, especially in situations with a lot of ambient noise (like at a restaurant), or when driving in a car and talking with our daughter in the backseat. A nice feature is the ability for the hearing aids to act as earbuds while making a call. Both sound and mic quality are good. However, we discovered that although this works fine for conventional cell calls, it’s buggy with Google Voice calls. If someone calls her Google Voice number, the phone doesn’t ring at all, and doesn’t even show a notification that a call is coming in. If she initiates a call with her Google Voice number, the call goes through and the hearing aids work fine. But it’s a potential liability if she’s wearing the hearing aids and an important business call comes in to her Google Voice number, because she won’t be aware of it unless the caller leaves a voicemail. I submitted this as a bug report. Connectivity is generally good, although at one point, my wife took the hearing aids out of the case, put them in her ears, and found that they weren’t automatically reconnecting to the phone. This cleared up after rebooting the phone. Hopefully it doesn’t become a recurring issue. Battery life for the hearing aids is up to 8 hrs per full charge -- we haven’t done formal testing, but this seems about right. But we’ve found that the battery in the charging case may be an issue. The manual says that a full charge for the case should be enough to charge the hearing aids 3 times, and if the case is on standby, it should last 12 months. We’ve found at least a couple of times that the case discharged completely only in the course of 1-2 days, and this was with minimal use of the hearing aids. I wonder if this might be due to the hearing aids not being seated completely securely in the slots, so perhaps they were inappropriately connecting with the phone while still in the case, thus draining the battery of the hearing aids, and then intermittently charging again. I’ll have to keep testing this. In summary, this is a really good choice if you’re looking for OTC hearing aids. They function well, have a good design, and provide great support (both Audiology support and technical support). I would’ve given it 5 stars if it weren’t for the connectivity and battery concerns that I mentioned above.

I received the Jabra Enhance Select 500 in Gold. I am very impressed and seem to be very good quality and durable. The product features a micro behind-the-ear design that's likely familiar to those who've worn hearing aids in the past, and easy to figure out for newcomers, hands-free phone calls when using a compatible Apple or Android device. With TapControl, you can answer calls by double-tapping their ear or hearing aid. The Jabra Enhance Select app makes it easy to adjust your own settings such as modifying bass and treble settings or choosing environment programs to better suit your situation. Another great feature is tailoring to a hearing test and remote adjustments. The Jabra Enhance Select 500 is one of the simplest OTC hearing aids I've used. Following the step-by-step instructions easily allowed me to get these hearing aids running, and the app installed flawlessly. Basic operation of the device, such as charging and turning them on and off was a breeze as well. The hearing aids are designed to emulate the natural hearing process as closely as possible with SoundScape technology. With this technology, the device prioritizes speech while reducing background noise, enhancing the quality of conversations in various environments. The hearing aid includes Bluetooth LE Audio and Auracast broadcasting capabilities. Has great battery life and quick charging, taking just three hours to charge from zero, each full charge offers 24 hours of use, the included charging case holds up to three full charges before having to be plugged in to recharge. Overall, I would definitely recommend these to anyone looking for a great, small easy to use OTC hearing aids.

I am extremely surprised on how comprehensive this hearing aids are! I was expective just a simple volume booster or something like that, but no, these improve your hearing in every way. I will explain later. They were extremely well packaged and came we nice instruction and numbered cards, taking you step by step in the process of getting them customized for your hearing. They include a nice carrying case (which also serves as a battery/charger for the earbuds), an AC power adaptor, an USB type C cable and several accessories (wax guard, cleaning brush, different ear pieces, an ear size measure). Once you have them fully charged, the first step is to activate them using the included code and then you create a profile/account with them. This is the step that greatly surprised me. You schedule a video with a hearing specialist in a few days to better tune them, these people are real experts and highly knowledgeable. However you get started right away, after setting up that appointment you can also go through a comprehensive calibration step. I was on my computer so the screen guided me to use any headphones or earbuds I had (on this step you are not wearing the aids) and it presents you with different sounds at different levels and also at different HZ in the hearing spectrum. I was expecting it to be just a volume test, but no, its very comprehensive. After the test I told me I have mild hearing loss but mainly in the mid and high tones, this means its more difficult to hear consonants, wow!!! So it tunes your hearing aids and uploads that information to them. I was surprised to see they were not just volume boosters, but it identifies and tunes them according to what you are having issues with. I also love the premium package and its worth it. You get the Enhance 500 charging case, 3 years of hearing care, 3 years of loss and damage protection, 3 years of warranty. This is very much a must, as hearing changes over the years and the older we get... They can also be paired on your phone with the Jabra enhance app and you can use them to also receive phone calls, stream music and further fine tune them and also contact specialists should you need to fine tune them. I love how the app lets you also select different audio environments to further tune out noise and hear voices more clearly (like setting them in a restaurant in example). The in ear pieces are very comfortable and the back part blends very well and is not noticeable. If you have larger hair, even better. It takes a little bit to get used to them, they are not like glasses. I will keep tuning them and contacting Jabra's specialists in the future until I got them perfectly dialed down. These are the complete package with lots of support from the company, I highly recommend them, you will not need any other hearing aids in the future! I can finally hear clearly the TV, movies, news and voices!!!

First Impressions - I opened the box, removed the case and noted all of the included accessories including a cleaning kit and assorted domes for best fit. I was able to fit the correct size dome in a few second and then fully charged these in about an hour and a half. I installed the application and registered on an iPhone and also installed it on an Android Tablet. I tested both for settings to carry over (they do) however I will be predominantly using the iPhone app. These aids are TINY - micro sized. They are the smallest I have used to date and are smaller than my commercial aid. Daily Use - I was excited to switch to these as the last pair I used did support Bluetooth calling but it ultimately affected all day battery life. These work for calls and can stand hours on end of call use. You can also stream music to them with no issue. They are comfortable and seem to disappear within a few minutes of wearing them. Mode changes - Can be done "onboard" via button presses - you do not need to get your phone or tablet out to change modes between indoor, outdoor, music and restaurant profiles. You can also adjust the overall volume WITHOUT a phone or tablet. Custom Programming and Professional Care - I initially used these without a consultation. I tuned via hearing test and worked with the application to fine tune. That gave me great results. I scheduled an online appointment via the included service and was met with a pleasant representative where we did some additional testing and further refined my profiles for my use. This was definitely worth the visit - it refined some of what is boosted in mid range tones making music and speech slightly clearer at a lower overall volume. Car use - It does a reasonably good job of boosting conversation without over boosting the background noise. I did not experience any "odd" interactions while playing music. Taking a call on speakerphone in the car was usable without any odd feedback. These were able to boost and also attenuate conference call voices during a zoom call where some speakers had a much higher volume level. Physical Operation - Could not be simpler - turn on and setup from app. Mode changes can be done through the app or via touch. Battery performance - The product page lists battery life as 3 Hours to charge for 24 hours of listening whereas the case can fully recharge them three additional times. I was able to use these all day for two consecutive days ( I did not place them back in the case overnight ) with just shy of 30 percent remaining. I did stream a few phone calls and I suspect the battery life will be shorted if you spend many hours on calls but ultimately these will "survive" a marathon of a day's use. Wire replacement - Yes, they can be replaced somewhat easily. This should be listed as a feature. I had to read the full manual to figure that out. The small wires can be damaged or eventually broken when participating in sports that use a helmet of from random mishaps, wear and tear. Sport Locks - Are included. I was able to use these with a properly fit dome without the sport locks. I mountain bike multiple days a week and have worn these through multiple rides without issue. A little about my own hearing loss - I am writing this review as I have "moderately-severe" hearing damage in one ear due to repeatedly rupturing an eardrum. My own hearing loss makes it difficult to discern speech on that side and in any generally loud, high echo or noisy situation. Additionally it interferes with hearing speech, television, movies etc....."Correctly". Since I can still hear reasonably well in the second ear - ( Nobody's perfect, right? ) it allows for a good comparison for various hearing products. Notably I wear a single customized hearing aid for daily use which is atypical for most that need hearing aids. All OTC hearing products I have used to date require that they be installed in both ears to function properly. What I love: Support Phone calls and streaming that does not drain the battery quickly ! Incredibly >small< size and very easy to tune ! Room for improvement: If possible - please update and allow for operation of a single unit - even if it requires accepting disclaimers.

I've suffered with some form of hearing loss for more than half my life. I've been diagnosed with Sensorineural Sloping Hearing Loss in both ears, which is the most common type of hearing loss. It occurs when the inner ear or the actual hearing nerve itself becomes damaged. Over the years, I've tried different types of hearing assistance -- everything from the most simple pre-programmed one-size-fits-all hearing aids to the most advanced premium hearing aids that can be programmed remotely and pair to smartphones. I am currently using a set from ReSound, which is owned by the GN Group, the parent company Jabra. I learned when I started using ReSound hearing aids about six years ago that the Jabra and ReSound engineers work side by side to ensure that users get the best possible listening experience no matter what product they are using. The Jabra Enhance Select 500 are a great set of OTC hearing aids and I'm extremely glad they are available. In my opinion, they are the next best thing to the premium prescription hearing aids people can get. I was able to set my two hearing aid sets next to each other and see the similarities in their features. Unboxing and Setup When I received the kit, I was in awe of everything that was included. In my pursuit of a decent, inexpensive hearing aid, I have used ones that are barely more than an amplifier and only comes with preset mode. This is what I was continuing to expect from other OTC hearing aids. The Jabra Enhance Select 500 was not that at all. The kit comes with the hearing aids, a charging case, wall charger and cable, several packets of ear domes, a cleaning kit, sport locks, a wax guard and receiver tool, and several manuals to follow. This was very similar to the kit I got with the ReSound hearing aids I have. Out of the box, the hearing aids did have some charge to them, but I would recommend charging them to 100% before setting them up and using them. The hearing aids come with the receiver wire installed and a set of domes already on the ends. They are lightweight and the charging case is very compact. It is, in fact, the same charging case as the ReSound ONE hearing aids I own. To set them up properly, you must download the Jabra Enhance Select app. I will point out that with iPhones, you can only have one hearing assistance device connected at a time. Since I already had the ReSound ONE hearing aids paired to my phone, I unpaired those so that I could set up the Enhance Select 500s. After I did, I went back into the ReSound app and it recognized the Jabra hearing aids. I didn't attempt to use that app with those hearing aids, but it was very interesting to see that happen given the relationship of the two companies to each other. The pairing process was fairly simple and they hearing aids stayed connected once they were recognized by the iPhone. After getting the devices paired, I was able to walk through the adjustment steps in the app to get the hearing aids set up. Remote Assistance One of the huge benefits of using Jabra OTC hearing aids is the ability to use their remote assistance support personnel to get help with any issues you might have. I reached out to them when I was setting everything up. They walked me through the process and even explained why the two apps were so similar. The person I worked with was very knowledgeable and helpful to me. I also set up an appointment with an audiologist so that I can fine tune the hearing aids. Experience Nearly all of my high-end hearing is gone. I can't hear birds without assistance and it's very difficult for me to understand dialogue on televisions shows. The Jabra Enhance Select 500 hearing aids were able to elevate my hearing to a place where I could hear birds and dialogue was quite a bit easier to understand. There is still a difference between this level of OTC hearing aids and prescription hearing aids. The Enhance Select 500 are extremely comprehensive and a great OTC option for people with mild-moderate hearing loss. I would encourage everyone to get their hearing tested -- even if you think you don't have any issues. It gives you a baseline to judge future hearing tests from and the moment you start having issues, you don't have to wait. You can go get a set of OTC hearing aids so that you don't lose more hearing capacity. The Jabra Enhance Select 500 hearing aids are the best OTC option available.

Since receiving the Jabra Enhance Select 500 Gold Hearing Aids, my hearing has seen a remarkable improvement, giving me hope for a better auditory experience. Setup and Configuration The box is nicely packed, has a magnetic lid flap, and is sturdy enough to be reused for storage. The guides, charging case, hearing aids, power adapter, and accessories are clearly marked. I started with the "Scan this first!" card, which prompted me to create my Jabra Enhance account, download the Jabra Enhance Select app, and configure the hearing aids. Per the instructions, I measured my ear with the included tool, changed to a larger dome on the ear insert, and inserted the aids. Jabra Enhance Select App The App makes it easy to configure the hearing aids and select the type of environment. I use streaming mode to listen to music and make phone calls when I'm working. When I'm driving, I use the All-Around mode. When I attend meetings in crowded rooms, I use the restaurant mode. There's also an Outdoor mode. Each mode has settings for noise filter, speech clarity, volume control, and Customization for EQ settings. The top left of the screen shows the power setting of the hearing aid, and the top right shows the battery strength. The Care Team Jabra has an online Care Team with hearing doctors to help set up and configure the hearing aids. I scheduled a meeting with a doctor who took me through a hearing test, reviewed the accessories and configuration, and gave me a good tip about keeping a silicon pack in the power case to keep the hearing aids dry. The standard settings on the App are sufficient for my needs. Still, the doctor said I could send them hearing test results from visiting my local hearing doctor. They would create a custom hearing profile for my hearing aids. Regular Use It took me a few days to get used to the hearing aids, but now I can wear them without any discomfort. The domes fit easily into my ears, and the body drapes over the back of my ears. Hardly anyone notices that I'm wearing them. Overall, I am very impressed with the ease of use and the level of support from Jabra, and my improved hearing is a big win for me. I highly recommend these for anyone who wants a nice pair of Over-the-Counter hearing aids without all the hassle of visiting a hearing doctor. Although I still recommend consulting a doctor, the ability to just buy the hearing aids and configure them without a doctor is amazing. Thank you, Jabra, for improving my hearing.

The Jabra Enhance Select 500 hearing aids have markedly improved my auditory experience. Their discreet design coupled with advanced technology has made a substantial difference in my daily life. Sound quality is exceptional, particularly in challenging listening environments. The SoundScape technology effectively isolates speech, enhancing clarity and reducing auditory fatigue. Additionally, the ability to customize settings with the support of licensed audiologists ensures a personalized and optimal listening experience. The hearing aids are comfortable to wear and the battery life is impressive. The inclusion of Bluetooth connectivity is a valuable feature, enabling seamless integration with modern technology. One of the most impressive aspects of the Jabra Enhance Select 500 package is the ongoing support provided by the remote assistance team. I've had the opportunity to connect with them remotely several times for adjustments and fine-tuning. Each interaction has been exceptional. The audiologists are knowledgeable, patient, and truly invested in ensuring optimal performance. This level of support is invaluable and has made a significant difference in my overall satisfaction with the hearing aids. It's clear that Jabra is committed to providing a comprehensive hearing care solution, and the remote assistance is a standout feature. Overall, the Jabra Enhance Select 500 represents a significant advancement in hearing aid technology. They have restored my ability to fully participate in conversations and enjoy various auditory experiences.

Jambra has always done good with audio products... This product is for my mother in law who has gradually lost her hearing over the past few years. It has gotten progressively worse over the past year or 2 and now she is needing to use hearing aids more often than not. When we check on her in her room she blasts her TV and when we converse with her we have to speak up and or speak toward the ear that is better which is frustrating for both us and her. Let's get back to the product. Setup was a snap. Carefully follow the step by step process after downloading the app and you are in. I scheduled the consultation with a hearing specialist and in the meantime I walked my mother in law through the hearing test to get ready for our consultation. The day of the consultation the person that helped us was very nice. Oh by the way I stood in and did all the setup for my mother in law and was next to her during the setup and consultation due to her not being very tech savvy. The consultation resulted in there Jambra employee saying that my mother in law was suffering extreme hearing loss in 1 ear over the other. Which did not surprise me. He also said that this hearing aide may not be suitable for her. Which is a very honest advice. He did not over sell their product which I appreciated and thanked him. After we disconnected I continued to try to customize the hearing aids for my mother in law and to our surprise she actually said that her bad ear was actually able to hear better with this product. We have tested several other OTC hearing aids and the results were hit and miss. Other OTC would amplify the sound but also just cause for feedback and have a high pitch noise because of the reverb. The app was easy for me to navigate. It might not be for older folks. So if you are a caretaker like my wife and I are you will need to set it up for the person you are caring for. Overall I think even though my mother in law's hearing loss was considered extreme in one of her ears the fact that she was able to get a response after me tweaking the settings was a to a great plus. Also the fact that the customer service person was honest and helpful was a double plus. With that I would recommend this product for what we got out of it and the overall experience my mother in law and I had from Jambra.

Jabra Enhance Select 500 - Sparkling Silver Over a number of years, I have tried various types of hearing aids from prescribed through an audiologist costing thousands and over the counter (OTC) aids that are available even without a hearing test. The Jabra Enhance Select 500 falls into the (OTC) category. These aids are the best of the (OTC) aids that I have tried, and they are more expensive I've tried, as well. The aids come with a great case that charges the aids and is even battery powered, as well. The advantage I see is the aids will still charge in a power outage and on a trip, you may not want or be unable to use the cable. The case has lights to show the power status of the case and the aids. The aids themselves are very comfortable in the ear and the body of the hearing that fits behind the ear. I prefer the hearing aid inside the ear, especially because I wear glasses. If the cable was 1/4 - 1/2 longer it might be a better fit for me. I will this and it is the most important aspect of a hearing aid: THE HEARING AIDS ARE THE BEST (OTC) AIDS I HAVE TRIED TO OVERCOME MY HEARING LOSS. The phone app has some nice features to program the hearing aids such as tone, volume and environment. The hearing aids become the default audio when using the phone. It also works for listening to music on your phone but the sound isn't the greatest. Overall, I gave the hearing aids a rating of 4 stars primarily due to how much improved my hearing is when I use them and also for comfort. I subtracted 1 star due to the hearing aid fitting behind the ear instead of in the ear (personal preference), the cable that goes inside the hearing aid is a bit too short and they are a bit pricey. Once again, the important aspect is that they do help you hear better. I would have no problem recommending them to a friend.

I have tried several different brands of hearing aids in the past. They have all been lacking in either comfort, hearing ability and even made my ears bleed. The Jabra Enhance Select 500 is different. I have used these for about a week and a half now. They are so comfortable that I forget they are in my ears. Sometimes my ear will itch and I put my finger up to realize I have hearing aids in. These hearing aids come with a 3 year warranty that includes an online hearing test and a virtual appointment with a Dr. All this is included in the package. I feel so confident that I have the best hearing that I can get with these hearing aids. I took the hearing test a day after I set up the hearing aids. I got immediate results and my results were also sent to the Dr who was going to take care of me personally. I learned where my hearing was lacking and just what I was not hearing due to my personal hearing loss. It was not a generic “Set the Hearing Aids and Go” kind of experience. I scheduled an appointment with the Dr specializing Audiology. Yes, this was also included with these hearing aids. The day came for my virtual visit and I learned so much. She went over how to use my hearing aids to maximize my personal needs. She sent an update to the APP that was adapted to my personal hearing test. The update was easy to install while I was talking to her. Then she ask how this new setting was and it was perfect. I feel so confident now that I can hear. I was missing out on so much. She was so polite and helpful. She answered all my questions and I did not feel rushed. I felt in control more than I have in years. I love that I now have a whole support system instead of just hearing aids. The Dr sent me some videos to teach me how to clean my hearing aids and care for them. She said if I need them adjusted at any time during the next 3 years just let them know. I can schedule another virtual visit with her at anytime as well. I have their phone number, email address and can schedule appointments on the APP. It is so simple. I can’t wait to get out in the world and not need to read lips to know what people are saying to me. Setting up the hearing Aids were so easy using the APP. I can easily adjust sound settings and volume using the APP or the buttons on the hearing aid itself. I love the videos that are included as well. These Jabra Enhance Select hearing aids are synced to my phone so I can listen to music or talk on the phone without ever taking them out. It is an amazing invention and I love them in every way. They come with a case that also serves as a charger for the hearing aids. The case will charge the hearing aids three times from dead to full strength before I need to recharge the case again. I do not need to worry about being away from home and my hearing aids going dead. The charger is included with the hearing aids. I think this is the first hearing aids that i have had that comes with the entire charger including the block. It also comes with several different kinds of domes. It has closed and open domes. Since I have had problems with bleeding in the past, she suggested I use the open dome. She checked the size of my ear to verify that I know and use the correct size and shape of the wire and dome. Included is a cleaning kit and Wax Guard with receiver tool. I had never heard of those and ask what they were. She explained what their purpose was and how to use them. I have so much more knowledge about my own hearing and these hearing aids. I love being able to hear again. Life will be so much better.

I have had a lot of hearing aids but these are the best. Nosies canceling feature works great, battery life is exceptionally good, they are small and very comfortable. So often with hesring aids they don’t live up to the advertisement, i think these do.

The Jabra Enhance 500 hearing aids? Oh, they’re absolute game-changers! Compared to my old Eargo pair, these are like trading in a tin-can telephone for actual technology. The Bluetooth functionality? Smooth as butter. Phone calls work seamlessly, and while streaming music is a nice touch, I’d love a little more bass—because if I’m going to eavesdrop on my favorite tunes, I want to _feel_ them. That said, these are first and foremost hearing aids, and wow—do they deliver. The presets are impressively fine-tuned. A few months ago, my wife and I took a trip to NYC, where I put them through their paces. At a restaurant, I switched to the restaurant preset, hit “reduce background noise,” and suddenly, I could actually hear my wife—an underrated feature in any marriage! Outdoors, wind noise was noticeable, but a quick adjustment to the outdoor preset with noise reduction made it practically vanish. It’s like these hearing aids come with a built-in weather shield! Honestly, I half expected them to start narrating my surroundings like an audio tour guide. Maybe that’ll be in the next model. Now, onto support. **Initial support?** Fantastic. An audiologist reached out and guided me through a few sessions, where I got a full breakdown of the functionality. She even applied tweaks based on my experiences, which made everything feel custom-tailored. **Post-support?** That’s where things took a turn. After a firmware update, amplification stopped working. I emailed support, waited, heard nothing, then called. The rep ran through the usual script before kicking my case up to an audiologist, who fiddled with settings before ultimately deciding to replace the units. Not ideal, but at least it was resolved. Then came the latest issue: one of the aids started auto-muting when detecting sharp sounds—like dishes clanking—turning my kitchen into an eerily silent film. I emailed support (again), waited (again), and after **a week** of radio silence, tried the chat feature. That failed. So, I called—only to find their phone system down. At this point, I figured their IT team was having a rough day. Later, I got an email from a support tech responding to my chat inquiry, delivering the standard troubleshooting checklist. I promptly let them know I had _already_ done all that, and—drumroll please—nothing. Just silence. So, I’m gearing up to call again on Monday, hopefully before my patience officially enters retirement.

I wore these before and liked them. I wore them 6months. I switched to another brand and decided to switch back. Im glad i did. I switched back from cic aids that were almost totally invisible to the jabras. Im glad i did. The aids are really good. My ability to ear in crowed restaurants is excellent they are comfortable, small, and the app is easy. The online virtual fitting was excellent and adjustments are fast. Streaming is good. Audio books, music etc. Phone calls are clear. Connection is very solid. Only thing id say is i wish they had some tinnitus support built-in and sometimes when a call comes in the hearing aids grab it and in noisy environments its a bit hard to get them to let go probably user error. Overall - excellent!!!

As someone who has moderate hearing loss and exploring the options available over-the-counter (long, long waitlist for an audiologist at the VA), this brought my attention to the Jabra Enhance Select 500 as it has a lot of features and functions that medical-grade hearing aids have, plus Bluetooth streaming! Even more exciting is the inclusion of the premium care with these hearing aids that allows you to meet with a licensed care team to further evaluate your hearing needs and come up with specific settings to load into your hearing aids. This approach is truly special, as many other OTC hearing aids have the ability to adjust some settings or have an audiologist make some adjustments, but none that come as the complete package of hearing device and care in one price. But how about that price! The $1999 starting price is a steep jump from many of the other devices on the market, many of whom offer substantially better Bluetooth stream capabilities at lower price-points. Though, these are meant to be hearing aids not Bluetooth earbuds that can help you hear, the streaming quality it pretty bad. Functional, but bad, and that carries over to call quality, too. I do enjoy listening to music while in the office and the convenience of being able to have passable, or dare I say good to great, audio quality while listening is a huge feature! I reached out to customer care and we tweaked a few settings, but ultimately, that only got us so far. I hope that's something that Jabra is able to fix in a future firmware update, because improving call quality would bring these to a 4 and better streaming quality would easily bring these to a perfect 5/5 and the best OTC option on the market. So here's hoping that happens, because currently I'll be relegating these to "going out" and restaurant dining occasions. A usual test that I perform on earbuds, headphones, and now hearing aids is a sports & athletics test: these passed with flying colors! They stayed firmly in place, even as I was trying to jolt them from my ears on a run, had good wind noise reduction (I don't think that's an option in the settings, but it kept the whooshing and hissing of wind at bat), and even got a little wet during a surprise downpour during a long bike ride. The streaming was 'fine' in during these tests, as I use music to keep my brain engaged on long runs/rides, but lets just say the quality of the music is less important during those activities. I'm still giving these 3/5 stars as their quality as hearing aids is superb and the care team is not only highly qualified, but incredibly friendly! If these were just marketed as a hearing aid device and care team/programming package, they'd knock it out of the park, but at this price and with that bad level of Bluetooth streaming, I'm forced to go with 3/5.

Pretty good…I bought the extra care (probably not their terminology) so I could take advantage of the professional help when needed. I haven’t been completely overjoyed with their attentiveness or protectiveness, to be honest.