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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 625 reviews

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84%
would recommend
to a friend

Customers are saying

Customers regard the UP2 Activity Tracker favorably for its sleep tracking, design, ease of use, and battery life, with many praising its accuracy and lightweight design. However, some users experienced issues with the band's durability and clasp, finding them to be problematic. The lack of a heart rate monitor and a display screen were also cited as drawbacks by some customers. Concerns were also raised regarding the charging mechanism.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 625 reviews
  • Pros mentioned:
    Sleep tracking, Step tracking

    Rated 5 out of 5 stars

    Great for tracking sleep, steps, weight, etc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love, love, love it. I purchased my Jawbone so that my cousin and I could challenge each other on my journey to being healthier. This was indeed the best investment I've made this year. It keeps track of my sleeping, steps, weight, and food with help from My Fitness Pal app. There are other apps that you can use I was just already using that one. If you are unsure of purchasing a Jawbone I can tell you that I'm very satisfied with my purchase and it is well worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sleep tracking, Step tracking
    Cons mentioned:
    Heart rate monitor

    Rated 3 out of 5 stars

    Nice Tracker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first activity tracker and it looks good and nice. It has good battery life - about a week use once fully charged. It helps me track my calories burned and running steps. It even track my sleeping such as how many hours in deep sleeping and REM sleeping. Wear it on hand feels comfortable. But it doesn't have a screen, no heart rate monitor.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple way to monitor movement & sleep

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This updated version of the Jawbone fitness tracker has improved in its ease of use & how it fits on your wrist. I've only owned it for a few months, but I haven't had any difficulties with it connecting to the app on my phone, which is not something I could have said about my previous UP tracker.

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking

    Rated 4 out of 5 stars

    Better than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little activity tracker. The sleep tracking is much better than I expected from reading other reviews. The food tracking capability is really fun. My only peeve is that if I'm not moving my arm my activity isn't tracked. Holding a cart while you are grocery shopping? According to Up those steps don't count :(

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sleep tracking, Step tracking

    Rated 5 out of 5 stars

    Great, lightweight fitness tracker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to the fitbit trackers, this one may not do as much, but if you are looking for something very lightweight, comfortable, and stylish, at a decent price, this is the fitness tracker for you. It tracks my sleep very accurately, and the step tracking really helps motivate me to move.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Incredible app -hardware functional but concerning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the UP2 redesign after the strap on my original UP2 wore away and broke. The latch on this iteration of the design is significantly improved, but the material doesn't seem to be much different. I'm worried I might see the same wear/tear issues this time around, but I suppose the only thing I can do is wait and see. Jawbone's UP app remains an incredible asset in my ongoing work to lose weight and manage my activity; I'm all-in on their hardware because of the software.

    I would recommend this to a friend
  • Pros mentioned:
    Step tracking

    Rated 4 out of 5 stars

    Great product support, attractive device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the looks of this device--more like jewelry than most. It is also smaller than many fitness trackers, which makes it easier to wear (I returned a Garmin because it was too bulky to wear all the time). The steps tracking seems to be accurate, although I've found the sleep tracking not to be very accurate (that and not having heart rate are the 2 reasons I didn't give this 5 stars). The software it comes with is good--tracks even when you aren't wearing the device if you have your phone with you. I lost my charger and customer support gave me a code so I could order one online at a discount--shipping was outrageous tho. My first device wouldn't hold a charge, so customer service promptly sent me a new one, before I even had to return the old one. I am hoping I don't have the same issue with the new one. I am not wearing it in the shower just to make sure, although they say it's ok.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Good value basic function

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it should do in inspiring active life. The app works well too. Design is the best feature as i find the UP2 most appealing to wear every day.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Clasp

    Rated 4 out of 5 stars

    Nice for a 2nd fitness device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the style and sale price (19.99) of the Jawbone because it blends in well with my accessories. It is light weight and easy to use. However, after a month of constant usage I notice having to readjust the clip. The clasp started to come apart and I would find it dangling loosely around my wrist. I hope I don't loose it.... If the clasp was better I would give 5 stars.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Up2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new jawbone up2. I had an up24 but I love my new one even more. It looks much nicer than my old on and it is a really cool color. I didn't know if if enjoy wearing it but I really do. If your looking for a fitness tracker I would highly recommend the up bands not only because of the nice look but also the awesome app.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    love jawbone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new jawbone! I lost my first jawbone so I decided to try the fit bit charge but I was disappointed in that one I felt the app wasn't as good and the fit bit was a bit uncomfortable to wear, also the battery didn't last like the jawbone. The jawbone is accurate, comfortable to wear, the app is informative and battery life is about a week. Got a great deal as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Excellent wearable device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Easy to pair with iPhone. Easy to use, accurate!

    I would recommend this to a friend
  • Cons mentioned:
    Charging, Clasp

    Rated 3 out of 5 stars

    Nothing to Write Home About

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product and App are OK but won't knock your socks off. Purchased for a female user ... Band looks attractive ... But comes off wrist ( read falls) way too easily because clasp is non locking (on a Sports Band ???) ... Going back to their first Band, this company is a bit too quirky (proprietary charging attachment) ... Fashion gets pushed ahead of Form and Function.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sleep tracking, Step tracking

    Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't complain keeps track of steps and sleep new feature on the app can track food and water consumption

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Step tracking

    Rated 5 out of 5 stars

    Fitness band made easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade on the Jawbone Up24. Easy to use as no tapping and all you do is wear it and it tracks sleep and steps. Love the Jawbone Up app which give frequent updates on teammates and progress throughout the day. The color is perfect champagne gold and can easily be worn with my two-tone watch...Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Smart and durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Up band is great for tracking sleep, activities and calories. It's very light and pretty much blends in with whatever I'm wearing. Very discreet. It's the best fitness band out, in my opinion. The charge lasts a long time too!

    I would recommend this to a friend
  • Pros mentioned:
    Step tracking

    Rated 5 out of 5 stars

    Light and attractive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a fitness band that was discrete and comfortable. I tried a Fitbit charge, but was not happy with the fit of the band or how clunky it looked. I barely feel the Up2 band. It records my steps and sleep cycles quite accurately. Simple to pair and the app for my iPhone is easy to navigate.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design, Sleep tracking

    Rated 4 out of 5 stars

    Jawbone Up2 Tracker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a Jawbone tracker before. This one has easy charging, it's very stylish, I like the app and feature of tracking sleep, decent battery life. Only con is it's a little tricky to get off and on. It was a really good price for what I am using it for!

    I would recommend this to a friend
  • Cons mentioned:
    Clasp

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great features, especially its outstanding sleep analysis. Needs future improvement on its design as the clasp is not very secure, which leaves it vulnerable for losing it. In addition, the heart monitor only can be used for resting heart rate and it is not helpful for measuring your workouts

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 4 out of 5 stars

    Jawbone UP2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy band adjustment - Small & slim design - Easy to use software

    I would recommend this to a friend
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