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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 4589 reviews

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  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers have good things to say about the sound quality, fit, comfort, and lightweight design of the Freedom F5 Wireless In-Ear Headphones. Many appreciate the customizable sound options available through the equalizer app. However, some customers have noted concerns regarding battery life, the charging mechanism, and occasional connection issues. A few also mentioned the price point as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 4,589 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life, Volume

    Rated 4 out of 5 stars

    Good product, a little overly priced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is nice and has very clear sound. The battery life is less than what is mentioned. It does not goes for 4 hours. Rather the battery within 3 hours. Good sound bass; the overall volume is not too high

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    One of best wireless headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the smallest headphones with excellent bass, excellent sound, sucure fit during jogging or exercise. I carry it all the time. One point is they claim for 8 hours but it comes around 6 hours straight.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Weight
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tend to go through headphones a lot, especially bluetooth. These are one of the best pairs of headphones I've bought yet. They are super light, the cable is not incredibly long which means it isn't getting in my way. It has an ear attachment that helps it stay in place even if I'm moving around. If I don't feel like wearing it I can remove it and it comes in three sizes. Microphone is great too. So good my mom can hear the people around me pretty clear but not overpoweringly. You can even download the app to control the base and sound quality which is great depending on the type of music you listen to. But that is more of a bonus for those like me who like a lot more audio customization. Also it will tell you how much percentage of battery you have left on the headset if you have the app downloaded. I believe if you have it on, I saw a "find me" functionality. My mom ended up loving them as well as my boyfriend so I purchased two more. Con(ish): the battery does not auto turn off(or I haven't figured that feature out yet) so if you don't turn it off the battery will die. I go have to charge it every night which is inconvenient but not a deal breaker. HOWEVER it's charging dock acts as a portable charger that I can't tell is there when it's hooked on. This definitely makes it last two days if I'm turning it off. And while the headphones charge, the external battery does too. So I can't complain! If you get these headphones, as awesome as they are, make sure you get the protection plan. It covers if the battery starts to suck, sound loss, or if the mic goes out. With a set this good, as soon as the quality drops I know I'm going to want to replace it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 4 out of 5 stars

    Jaybirds only gets better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jaybirds only gets better. Third purchase because I lost the other Jaybird X2s. Sticking with Jaybird. Amazing sound. Fitting is comfortable and is better fitting than my and X and X2s which constantly fell out. The speed-fit works great with collar clip and I'm no longer bothered with cord slack. Interesting app with limited appeal to me, no interest in sharing settings, but will check it out for basic enhancement functions. Battery level announcements a nice added feature. The controller adds some weight and also gets caught in ones collar and pulls out the ear piece (I don't wear it wrapped around the back of my head). Perhaps a slicker cord material might help.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Better than beats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usually on sale this item gives you a great sound quality for the price. The built is quite good and very stylish compared to the beats who look like walkie headphones. They are sweat proof and water proof. They only last about 8 hrs but that is plenty for an hour of workout at the gym, running or just casual use. Great built, great price (usually on sale, something beats never do) and great sound best of all. My only criticism would be the fact that they only last about 8 hrs I believe the beats last for 12. Other than that this headphones are great for anyone looking for wireless, customizable and great sound (with the app) and beautiful headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sounds Awesome, Okay Design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds sound excellent. More bass than I’ve heard on a pair. The companion app is also excellent allowing you to save and create preset EQ’s as well as try other users’ public sound settings. Also, the clip it locks into to charge can also double as a back-up battery. Great idea. The battery life is pretty good as well without the backup. I can usually get 4 1.25hr workouts in before they need to recharge (that’s 5 hours for people bad at the maths) The control module/battery on the headset, however, is a problem. There are 3 design issues/problems that I’ve discovered in my first week, and they’re all equally flawed. 1- the control module/battery placement. It’s placed mainly on the right side. It’s heavy enough to pull on the right ear and knock you continuously in the neck if you’re doing an active workout. It’s fine for weight training and most stationary excercises, but if you’re running, jumping or doing any other rigorous movement it gets annoying. And that leads to another problem... 2- The anchors work great, but the plastic is hard. And with the control module/battery pulling on your right ear when you’re bouncing around it starts to rub the inside of your ear to some nearly intolerable pain. Again, it’s only if you’d be running or jumping. The anchors sitting in your ears without being tugged by the battery is fine. It doesn’t hurt. I did find going down a size on the anchor helped (smallest even though I need a medium for a good fit). Also clipping the wire down using the collar clip (that comes with it) closer to the right of my neck to keep the battery down as much as possible helped. But it still manages to loosen back out and bounce if you’re continuously moving. 3- The silicone ear tips fall out. Seriously. They will just pop off. After a couple uses one was missing. I had left it on the passenger seat of my car and it was gone. And I had no passengers. I had to use the smaller ones while waiting for some replacement tips. When I replaced them and pushed the tips as far as I could on the buds (really, how far and hard do you need to push to install tips? I’ve owned several buds and replaced tips before, okay? I’m kind of a pro at it by now) another had fallen off. Just popped right off on its own sitting on my nightstand minutes after putting new ones on. The tip size is important because getting a good fit in your ear canal really lets you hear the full size from the buds. If the ear tips are small, you won’t hear any bass, and it’ll sound tinny. I got these for a great Black Friday deal. So, for the price versus Bose I’m more than happy with my purchase. I’m just learning to manipulate the design issues to work better for me.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality, Weight

    Rated 4 out of 5 stars

    Quality Sound Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is really good. Lightweight. Stay in place very well. Battery life as advertised. Charging clip not best design in my opinion. Would prefer charging cable to connect direct to headset rather than using the required charging clip (reason behind the 4 stars instead of 5) Contact points on charging clip can get dirty with oils from hands etc...Tip: If unit won't take a charge, clean charger connection points with small amount of rubbing alcohol on a q-tip.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first, i was a little skeptical about the headphones but read reviews and was convinced. I'm glad i purchased these headphones. My only issue is battery life. With a full charge, it's more then enough to last through a good workout or run but compared to other wireless headphones (way more expensive) battery life does not compare. Sound is great. Fits great in your ears. Will not fall out while you run.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good but not GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life never made it to the 8 hrs it claims up to for me. The manual shows sound pressure vs charge but how is one to know what pressure they are at?? So within the first 20 min it went from 98% to 76%. After that it was about an hour to 50%. Mind you i do like my music loud So I can see I'll never get the full 8 hours. But this would have been good info to have online in the descriptions to help aid in my purchase decisions. So here it is in my review to help others. And as for as loud as it goes, im use to louder with wired headphones. But the app you download with the product is great in evening out the sound and making it a bit louder. Range cut out within 30ft- 40ft. Not sure if that's good or bad for a Bluetooth headphone. There is no specifications online or in manual for that and this being my first pair of Bluetooth headphones I am not sure what other similar products are capable of. But overall id say its a good buy for the sale price of $50. Oh and the reviews about the volume bar being heavy any weighing it down. Complete b.s lol. Unless their ear holes are the size of quarters I don't see how they are falling out with the buds and the wings to hold them in. I shook my head and jumped around just to test it out. Perfect fit not u uncomfortable at all.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Wireless
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Solid headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones is all you need. No need for the most expensive JBs. The music is clear, and has good bass. Bluetooth is great and I have no issues with them. They can go through serious torture. I sweat, exercise, take them in the rain, sauna, steam room and they never fail. I gave it 4 stars because it's just an extra step having to clip the charger to the headphones to charge them. Without the clip gives you solid 4 hours, which is all I need for the gym. The clip gives you an extra 4 hours, so total is 8. The headphones can be a bit heavy where the control is at but it is tolerable. I use it with the wings and foam tips and they fit like a glove.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Weight

    Rated 4 out of 5 stars

    Good for what I spent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok so I bought these on sale - $49. I cannot imagine spending $150 for these! No Way, No how! I had a pair of Beat wireless but after wearing them for 30 minutes my ears were Killing me! Those are way to uncomfortable for me. Other people have ears that they fit perfectly I am sure. These headphones are WAY more comfortable to me, but, the sound is not as good. No real big base or full bottom sound coming out of the headphones. (And I have tried a lot of different headphones over the years!) They are lightweight in your ears. You can only turn them on, and adjust the volume. I CANNOT skip to the next song with any button on these... at least not that I have figured out yet, like my Beats could do. I am a little suspect of the fact that you just take the ears end off to change the "ear wings" as over time is that going to become a loose connection and stuff jsut fall off. We will see. For $50 they are a nice pair of wireless headphones. For $150 anyone I know would return them!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Great pruduct

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, the earbuds fit snug and are comfortable. Volume and sound is great. I charge it once a day and it gets me through a day and a half of commuting I would say it lasts about 3-4 hours. I got them on sale for $50 so for the price and them being wireless you can't go wrong.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Clear sound, Fair price on sale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these for several weeks now and use them heavily, though almost exclusively for podcasts, so can't provide review of music performance. However, sound is clear and fit is good for the various podcasts I listen to. It took me several days to get used to the side with the battery. At first, it kept sliding out of my ear on only that side due to the battery weight and lack of immediate fit, but fit improved after a few days. Now they stay in during brisk walks and slow running. I can't confirm or contradict other reviews that have had problems with sweat impacting performance as I haven't exercised intensely with them. Battery life is as advertised - right at 5 hours before needing charge. I bought these to replace another pair of wireless buds I had received for free, so hoping these are more durable. They are a good quality product for the sale price; I don't think I would have paid the full retail price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Better than beats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking to buy a wireless earphones, but also I was considering with a good bass, so my options were limited to only powerbeats, then a look a this earphones and I was no sure about the sound quality and bass, I bought them and I couldn't be happier with this item, obviously you have to download the app to play with the EQ, once you chose whatever you like or build your own EQ, the sound stays like that no matter if you use the earphones on another device, that's a plus since you don't have that feature on beats, it's like you have better bass than beats and the Bose sound quality, the reason I don't give 5 stars is because jaybird said the battery is about 8 hours, but is not totally true, the earphones battery it's about 4 hours depending the genre or bass, in order to get the 8 hours you have to attach the extended battery charger, don't mention if that little piece got lost, there's no way you can charge the earphones, but hey, nothing is perfect yet, I highly recommend this wireless earphones

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great headphones for the gym

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are great!! Good sound quality and fits in my ear perfectly. The only bad thing about it is the battery life on it. When I was using the headphones it was 80% full. After 3 hours at the gym it was at 20% . Other than that it'll they are great!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Perfect Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have incredible sound quality. You are provided with enough ear pieces for a perfect fit. I only wish the battery lasted longer, I get about three hours of continuous use before I start getting yelled at for charging.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Wireless

    Rated 4 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first bluetooth earbuds. I have used other headphones from $10 - $150. As far as bluetooth goes it was easy to connect. I have only used about 5 or 6 hours so far. I havent lost any connections yet and it seemed to get about 40 to 50 feet away through 2 walls before i lost connections because of distance.. I have big head and they tug when doing full motions, the F5 special editions did not come with large earpieces and I hope once I get the large earpieces the sound and fit will be much more secure. The little extra charging piece is heavy and I'm pretty sure it would be taken into more consideration as use goes along , but as i said I have not went thought the process of getting the best fit which is usually the most common problem with sound and fit.Over all top notch sound and compatibility.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good purchase for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was really easy. I like how you can customize the sound settings through the app. And the quality is great Some cons I found 1) I remember the battery percentage was at 60% and about 20 minutes later the device said "battery at 20%" (I've only had it for about 2 weeks now. And it seems to me that the battery life does not reach up to 8 hours as advertised) 2) the functionality of the earphones (the grey thing where you can control volume/pause and play) is a bit heavy. I use this for the gym and it bothers me how the weight gets uneven at times. Solution: the jaybirds come with a clip that you can clip to your shirt so it doesn't move. But I wouldn't want to carry the earphones and the clip.. just grab the earphones and go Overall: it's a great purchase for $50

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    So far so good with one big problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I like the headphones. The sound is good and the range for the blue tooth is pretty far. I use them during a workout class and leave my phone outside the studio and can usually get reception. They feel nice in my ears and they stay in while running. (I have been using the little wing things and I actually like them - didn't think i would.) My only complaint so far is the way that they are charged. I should have read the details better before buying. They charge on a charging dock vs. being directly into a charging cable. I worry that I will lose that adapter. It would be great if they could use a more universal charger. This isn't enough of a problem to make me take them back, but I probably wouldn't buy them again because of this.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Weight
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great headphones for a price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits very comfortable in the ear . Lightweight. Giving 4 starts because i wish bettery cohld last a little longer. If you wrkout daily more then 1.5 hours you most likely going to charge it every two days.

    I would recommend this to a friend
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