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Customer reviews

Rating 4.2 out of 5 stars with 850 reviews

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  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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82%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 849 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    great sound quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for bluetooth but not totally wireless, to use while exercising outdoors. These sound great, handle the bass but not overpowering. So far, the battery life is better than expected. I have not yet found the perfect fit combination, however, and they have fallen out of one ear a few times.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound, not so great fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound on these is great! User friendly controls with easy connection to my phone. Not a fan of the fit - I've played around with the different sizes of ear tips to no avail. However, the sweatproof feature has been awesome! The cord can get looser throughout your workout though if sweat gets on the cord.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Love These!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit really well, and stay in place, even during exercise and running. I personally like the over ear approach suggested in the provided manual. I love the app you can get on your phone (free) and then adjust the sound to your liking. Great product with lots of options. If you are getting these for exercise purposes, be sure to get the protection plan. It is possible (if you sweat enough) to eventually short these out. However, that's true for any earbuds. They are absolutely worth it tho.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 4 by far is the most comfortable headset I have used. The sound is great and the 4 is very user friendly when making calls, listening to music, audiobooks, etc. What I do not like is I cannot charge without their proprietary charger, extremely annoying.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    One of the Best “Out of the Box” sounding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before X4 , I tried X3. Right Out of the box , it was okish. Sound quality was bit harsh for me and not to mention uncomfortable in ears due to the fact that I currently Own Bose Soundsport headphones . But when I tried X4 , right out of the box , sound quality was darn good. And much much comfortable. Being Bluetooth 5.0 in built , they have lot of advantages especially in battery life and range. Plus not to mention the connection will be superior and less music bitrate compression. I would highly recommend the product. For $129 its worth it when you compare others in $100-$200 range.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    X4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased to replace a second set of beats due to wear and tear issues. My daughter said she likes them, only issue she had mentioned (to be expected) was changing the ear prices to fit her ears. She mentioned the sound quality is pretty good compared to her old apple beats.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    great sound and features

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these earbuds mostly for the great sound, and I was not disappointed. In fact, they are so good that both of my sons bought themselves the same! The Jaybird app is fantastic for creating a personalized soundstage. They come with a variety of tips and fins to customize the fit. Apparently I have smaller ears, because even the smallest tips/fins still feel a little uncomfortable to me, but not a deal breaker. I just can't wear them for extreme lengths of time. They aren't as comfortable as Bose, but they also aren't nearly as big as the Bose Soundsport. The BT connection/range and battery life are good, but sometimes I do notice a few cutouts when outside. Keeping my phone on the right side of my body with the in-line remote seems to take care of that. Call quality is surprisingly good given where the mic is located. I didn't purchase these for calls, but my contacts all report that everything sounds fine.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Ear tips

    Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these earbuds based upon the recommendation of the in-store salesperson. After reading lots of online reviews and articles, I went into the store with the mindset to buy Bose or Beats, but allowed the salesperson to convince me to try these. From day one, when I use them for phone calls, the person in the other end of the call says they can't hear me, that I sound like I'm very far away from my phone. The only thing I can do to be able to use these earbuds and help them hear me is to attach the clip to the nose piece/bridge of my glasses. I use earbuds to accept calls when I'm driving rather than taking my eyes off the road, so I'm sure I look ridiculous with these things hanging from the bridge of my glasses. It's extremely frustrating. The charging "cord" is only a few inches long, which makes charging the earbuds challenging. It leaves them dangling from the wall or the port in the car, or you can use an extension cord from the wall, plug your charging brick (which you have to supply because one does not come with the earbuds) into that, and leave that whole setup laying somewhere (on a nightstand, desk, or whatever). It is frustrating, as it seems to always end up in the floor because the end of the extension cord and charging brick are so much heavier than the earbuds. Leaving them dangling from the plug-in has only resulted in them becoming a very expensive cat toy. Also, the charging cord does not connect very securely to the earbuds. I have plugged them up numerous times, only to come back and find that they had detached themselves and hadn't been charging. Again, VERY frustrating! The clip that attaches to the cord does not stay on very well. Because of this, I accidentally lost them once already, but got lucky and found them a few days later. I attempted to use the feature to locate them, but had no success with that. It does direct you somewhat close to the last place they MAY HAVE been used, but if they're turned off or the battery is dead, this feature is pretty much useless. These earbuds come with a few different sizes (3, I think) of ear pieces, but only 2 of each. Unfortunately, they come off very easily, so don't get too attached to any one particular size. Every time I do, the next thing I know, I go to use them and one side is missing the cushion. On the positive side, they are definitely noise canceling. They block out almost all other sounds. The sound quality is just ok, but nothing like what you get from over the ear headphones. They do sometimes mess with my equilibrium a little when I first put them in my ears, but taking one back out for a little bit helps that. The bottom line for me is that I regret buying these earbuds and wish I could return them for the Bose earbuds that I had intended to buy. I would not recommend these earbuds.

    No, I would not recommend this to a friend
    • Brand response from Jaybird Support Team
      Posted .

      Hello KayTdid,

      Thanks for your feedback. We are constantly trying make our products better and appreciate what you have to say.

      Please do not hesitate to reach out to us at jaybirdlistens@jaybirdsport.com and we'll be glad to help out.
      ----------
      Bruce
      Jaybird Customer Experience
      #poweryourpassion jaybird

  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Simply the best

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, good battery life. These fit secure and with a range of ear tips to choose they will stay in place

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great sound, great fit, minor problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds are just about the same sound wise and battery wise as the X3 if you were wondering. I prefer the X3 over these since the shortening of the cable is neater than the huge knot that the cord leaves on these. Foam tips sound good but break over time, warranty helps a lot with these.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Awesome quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfy fit and great sound quality! The app is awesome and it has countless of ways to change the sound of your music depending on your preference

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing earphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is amazing, almost no flaws in that department. Fit is comfortable, more so than the 3s, and the battery is so much better. Thank you Jaybird!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit

    Rated 5 out of 5 stars

    Great bluetooth headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a headphone junky and have been looking for the perfect headphones for working out. I think I found them. They are a bit pricey but well worth it. Bluetooth pairing is easy. Range is good. They fit well and stay in my ears even when lifting and jogging. They clip to each other magnetically and when clipped together like that they pause the music. They have an incredible battery life. Advertised as up to 14 hours and I've got pretty close to that number in my own usage. HIGHLY recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great but with a glaring problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third pair of Jaybirds bought. Indoors they are absolutely wonderful. Great sound, especially with the Jaybird app. They're comfortable and the battery is decent. The only thing that has me looking for a replacement is its outdoor connection. It is absolutely ridiculous that something that is targeted for the outdoorsy folks, DOESN'T WORK OUTDOORS! When I'm practicing at the golf range with the headset no more than 10 ft from me and the connection drops every time i turn my head, is totally unacceptable. I even tried putting the phone on the side that the main module is on and I'm still having issues. I returned the Beats version because they stuck out too far, but I didn't have a single connection issue with them. Jaybird knows this is an issue and will not or cannot fix it. Like I said, and I hate to be that guy, but, this will be the last Jaybird for me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    The best earbuds I’ve owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned a pair of Powerbeats 3 because they were having electrical issues and decided to go with the Jaybird 4x mostly because they are waterproof. I do a lot of running outside and needed something that could survive time in the rain. I have had these for a few weeks, and I love them. The app allows you to adjust the sound, the battery life shows on my phone (both of which were not options with the Powerbeats). The sound quality is good, the fit is customizable, and they perform as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Great ear buds for activities

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these J birds. I use them while weight training and they never fall out of ear. Sound quality is good with J Birds EQ App. I would’ve gave a 5 star rating however the charging cord is awkward, and the skip track button needs work.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great sound and decent battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Jaybird sounds great but depending on your ear you got to play around with the different ear pieces it comes with to find a good fit. Once you do find a good fit they hold pretty good and the battery lasts a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Jaybird are amazing, periodt

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been a fan of jaybird. The sound, the app, the smooth texture in the ears. Only thing is, the war bud heads have a weird way of slipping out of the war when sweating heavily

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Perfect for all occasions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no problem returning headphones or earbuds until I find the right match and these are definitely the right match. They feel great and sound awesome. My kids can’t hear any music playing when I have them in even when standing next to me. I love how a voice tells you what battery percentage is left. The battery seems to drain quicker than they advertise but that’s not an issue for me. I would highly recommend these for everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 3 out of 5 stars

    Great sound but....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a pair of Jaybird X2's and was very happy with them but decided to upgrade to the X4s. Absolutely love the sound quality and the app with the equalizer is amazing! BUT!!!! They kept cutting out... I counted them cutting out over 60 (yes 60) times in just one song. It was terrible. I searched help in the app and found I needed to reset them, which I did. It helped with the cutting out some. Still 10x plus per song. So I exchanged them where I purchased them for another pair. This pair is much better... they still cut out occasionally, but only occasionally. So I'll keep them. The fit & sound is Great!!

    I would recommend this to a friend