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Customer Ratings & Reviews

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Customer reviews

Rating 3.6 out of 5 stars with 361 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

62%would recommend to a friend

Customers are saying

Customers enjoy the Endurance DIVE Wireless In-Ear Headphones for their excellent sound quality, waterproof capabilities, comfortable fit, and long battery life. However, some users have experienced difficulty with the controls, connectivity, and volume adjustment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 361 reviews
  • Rated 3 out of 5 stars

    Poor reception quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to use at the pool. But it started to lose reception if you go further than 30 feet. It was disappointing as it became useless to me. Had to find an alternative pair. Got the Jaybird Vista instead. This is one of those instances where you really get what you pay for! It’s worth the investment in this case!

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Endurance Dive did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 3 out of 5 stars

    Ok buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The are some of the better ear bud at that price point.

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Endurance Dive did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Not the greatest

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very loud and don't stay in your ear very well.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Endurance Dive did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 3 out of 5 stars

    Good choice for the price.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took me a while to learn how to use them, the touching is extra sensitive so with any unintentional touch it will change songs or stop playing. The pairing was easy and they are very convenient especially for working out since I sweat a lot and I'm always wondering if water can damage earphones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was fine but the cord was a little small for me. It was stretched very tight across my neck. Also the touch sensors can be a little sensitive. I tried to turn up the volume but it would pause instead. Have to be very careful. Returned and got the truly wireless ones instead.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice but not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the headphones so when I work out that I don't have to keep putting the headphones back into my ears. These are very nice but I didn't like how they went into my ear. I had to mess around with them and felt not a good fit for me. But if they fit in your ear; they are a great product.

    I would recommend this to a friend
  • Cons mentioned:
    Bluetooth

    Rated 1 out of 5 stars

    Good fit but terrible sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have terrible sound quality, which surprised me because JBL is usually pretty good. The sound was really tinny and hollow, with no bass or mids whatsoever. I looked to see if there was an app to adjust the equalizer but there wasn't one. The fit was ok. Since these are waterproof, they seal the ear (not very good if you're going to be running outdoors since you won't hear anything else). The bluetooth connection was REALLY finicky. I took the headphones off to have a conversation with someone, and the pairing stopped working. I unpaired from my phone and then it wouldn't find them again. I tried this twice until I realized I was wasting my time since these headphones are awful. I returned them shortly after and replaced them with the Jaybird brand.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review. We're sorry to hear about your experience, but we appreciate you bringing this issue to our attention. JBL

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Uncomfortable...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality was good but they were uncomfortable to wear....

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rated 3 out of 5 stars

    JBL earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are ok, they are quick to pair and have really good stand by time between charging. I think the side controls are a tad bit over sensitive becauseif they are slightly brushed it disengages the pairing. I've tried wearing them in water and water seems to do the same thing that is why I'm only giving them 3 star rating.

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for the review, we appreciate the feedback you've provided to us. We understand that the product did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are soooo comfortable to wear even with the wire behind the head. The wire is not loose like some other brands. Very nice product and planning to buy another pair for my spouse.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good concept I guess

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Idk, maybe they aren’t for me. They won’t stay in my ears like I think they’re supposed to. I don’t swim in these, got them for the amount I swear at the gym. However, they work their way out of my ears and I keep having to adjust them. Wore them once and called it quits. I hope I find another pair.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were great for the gym easy to recharge and held a charge for a long time Also good for sports activities as they won't fall off your head as easy

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Hands down best earpieces I've had

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing. I have had beats for a long time, but these are much more comfortable and have so many more features. I love these and would recommend to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up Bluetooth. Ear size and earbuds is not a perfect match. The smallest size does not feel really comfortable. Good sound quality. And easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Nice headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. Very comfortable while working out. I love that they have a built in MP3 player so I do not have to carry any additional items while working out.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    sound was good while it lasted.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right channel stopped working shortly after purchasing but not soon enough to just return the purchase and get a refund. Very disappointing. The controls being a tap on the chunk of hardware that goes in your ear means every time you wanted to advance to the next song, you were thumping yourself in the ear. The controls took some getting used to so that you advanced the song rather than changed from the internal memory to bluetooth. I expected more from JBL as I have had other headphones from them that were far better for useability and how long they lasted. This model does not appear to have been well thought through.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Still in test phase, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These look great. You can store 1gb of music so you don’t have to be around your phone...I love that. Still in test phase, so I will update. Recommending until reason not to recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones nice sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although doesn't work underwater as sound will not transmit, the fact that they are water proof is awesome. Love to have these in the pool around the hot tub in the rain can't get better

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    bought 2x!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, great sound quality, and does not fall off! I use it for the gym and flights, it is a lot better than what I had before. I bought one for my boyfriend too!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 2 out of 5 stars

    Was disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think my expectations for a product was too high, the earphones fit snug but for some reason the bass would fail and that’s what really did it for me. Probably a decent product for someone else but not for me.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for the review, we appreciate the feedback you've provided to us. We understand that our product did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. We'd also like to check some settings on your end so we can find out our options. Please contact us so we can help you: https://bit.ly/2zwFkYM JBL