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89%of customers recommend this product.

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Customer Ratings & Reviews

1-20 of 367 Reviews

    • Brand Response

      JBL Support 

      February 10, 2016

      We are sorry that you are not satisfied with our product. Your feedback is highly appreciated and will help us to improve our ability to serve you and other JBL customers, thank you. JBL

    • Brand Response

      JBL Support 

      February 17, 2016

      JBL has now optimized the software, so the lip-sync problem is no longer an issue. Video materials can now be watched with proper audio timing.

      The tool can now be found under the specific product page, under the section “Manuals & Downloads”

      Once you access this page, please scroll down and click on “Manuals and Download”, then choose the HID Sotfware to download.

      Once the tool is downloaded along with the software update, you will find the following PDF file which contains detailed instructions on how to use the update tool.

      Important Note: You must download the software to a Windows PC only, MAC is currently not supported at this time. JBL

    • Brand Response

      JBL Support 

      February 17, 2016

      JBL has now optimized the software, so the lip-sync problem is no longer an issue. Video materials can now be watched with proper audio timing.

      The tool can now be found under the specific product page, under the section “Manuals & Downloads”

      Once you access this page, please scroll down and click on “Manuals and Download”, then choose the HID Sotfware to download.

      Once the tool is downloaded along with the software update, you will find the following PDF file which contains detailed instructions on how to use the update tool.

      Important Note: You must download the software to a Windows PC only, MAC is currently not supported at this time. JBL

    • Brand Response

      JBL Support 

      February 17, 2016

      JBL has now optimized the software, so the lip-sync problem is no longer an issue. Video materials can now be watched with proper audio timing.

      The tool can now be found under the specific product page, under the section “Manuals & Downloads”

      Once you access this page, please scroll down and click on “Manuals and Download”, then choose the HID Sotfware to download.

      Once the tool is downloaded along with the software update, you will find the following PDF file which contains detailed instructions on how to use the update tool.

      Important Note: You must download the software to a Windows PC only, MAC is currently not supported at this time. JBL

    • Brand Response

      JBL Support 

      February 17, 2016

      JBL has now optimized the software, so the lip-sync problem is no longer an issue. Video materials can now be watched with proper audio timing.

      The tool can now be found under the specific product page, under the section “Manuals & Downloads”

      Once you access this page, please scroll down and click on “Manuals and Download”, then choose the HID Sotfware to download.

      Once the tool is downloaded along with the software update, you will find the following PDF file which contains detailed instructions on how to use the update tool.

      Important Note: You must download the software to a Windows PC only, MAC is currently not supported at this time. JBL

    • Brand Response

      JBL Support 

      February 4, 2016

      We are sorry to hear about the issues you experienced with our product and the lack of customer service you received. We have located your case and a member of our management team will be contacting you shortly, thank you! JBL