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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6513 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Range

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers highly value the Flip 5's sound quality, portability, and battery life, with many praising its loud volume and compact size. Positive feedback also highlights the impressive bass, easy Bluetooth connectivity, and waterproof design. However, some users expressed concerns about charging issues and the lack of a microphone. A few also mentioned the absence of an aux input.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 218 Showing 4,341-4,360 of 6,513 reviews
  • Rated 1 out of 5 stars

    Complete Frustration

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seeing many positive reviews for this product blows my mind... I have had nothing BUT problems... Since day 1, I should have returned the speaker when I had a chance. If I had to summarize this product in one word, other than garbage, it would be "unreliable". There is ALWAYS an issue.... EVERYDAY! Won't connect, wont stay connected, wont turn on, wont turn off, volume doesn't work, and on and on.... I am beyond frustrated with JBL and will never purchase one of their products again....

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback. We understand that our JBL Flip 5 did not meet your expectations. We're committed to helping you resolve these problems by providing specific troubleshooting steps tailored to your issue. For further assistance, we encourage you to contact us. JBL

  • Rated 2 out of 5 stars

    Sounds good indoors, but not on my Ebike.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Indoors great sound, but when I'm riding my Ebike., it loose it's sound. It's not strong enough for biking.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sounds great good for all types of use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, connects quick. Easy to use even a caveman can do it. Good sound quality. Haven't really tested to the longevity of the battery life days it can go for hours but we'll see. Overall good device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality and value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look (nice blue color), great sound, made an excellent gift for my audiophile husband. Makes fun startup/shutdown sounds. Battery is still going on the first charge for over two weeks, used every day. We’re thinking about getting another one or two to link them up for surround sound.

    I would recommend this to a friend
  • Pros mentioned:
    Volume

    Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Recommend. I’ve only used it to half volume and I’m satisfied with the volume level for personal use or small get togethers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Sound, I love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on line at Best Buy to be picked up at the store. I really love the quality sound! I wanted to have a way to stream music when I’m outside on my deck or working in the yard. This was perfect and a great size. The sound quality is excellent! Best birthday gift I’ve ever bought for myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blown away

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves to play music, she asked for a speaker for Christmas. I made a great choice by getting this one. I’m totally shocked about how well it sounds and how loud it gets but still sounds clear!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good speaker, crappy charge life

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very short on charge life, thought it may be the cord, very hard to find a replacement charging cord. Very expensive, buy the cheaper stuff.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have seen how the JBL speakers would play music so loud and good quality sound. I have two sisters that they have JBL and never give them any problems and the device is amazing. I have end up buying one for my fiancé since he likes listening to music a lot. It was amazing gift to him. He loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Great sound. Great color. Easy to handle.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Finally got it to work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a while to figure out how to make it work and to pair with my laptop. Instructions provided were lacking in sufficient detail. I finally had to go online to learn how to make it work. By the way, the infinity symbol has to do with adding more of these speakers to a single output device, allowing multiple points of sound in a larger area. This is not explained in the instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JBL

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really recommend the costumer service in Everett, Ma. A few days ago I got a JBL product open box and came out with a different charger, after I made the complaint Best Buy costumer service were in touch with me and they give me exactly the right product, which I was claiming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flipped

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brooooo! This is the 5th speaker I’ve gotten in the last 2 years. I’m just looking for great sound, smallish, and waterproof. This speaker hits all marks. Would definitely recommend if you like spending time by water in the summer and snow in the winter. 5/5 just buy it already.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy has the best customer service online & in store.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    JBL

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took it back to the store bc it didn't have enough bass

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great little Speaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Distance to connect to Bluetooth is good with no interference with sound quality. The speaker meets all my needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced my Sonos with this one

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great wireless speaker. We recently got rid of our WiFi at work to save some dollars. Our sonos needs a WiFi connection plus its complicated. We like the sound better than our sonos and it’s super easy to use and connect any of our devices. Definitely buying a couple more for other places.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not satisfied

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't keep good connections with apple tv. The connection with apple tv is on and off frequently.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you taking the time to provide feedback on our JBL Flip 5. Please ensure a clear line of sight between your speaker and source device and move them close to each other to avoid interrupting your connectivity. Try to shut down unused devices nearby that have Bluetooth and move your device away from any other sources of wireless signals, such as the signals from your Wi-Fi router, as they could overlap your Bluetooth connection. Our JBL Flip 5 doesn't have an aptX HD low latency audio codec and may cause audio-video delays. Also, you may try connecting it to a different device to test if the issue remains. JBL

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good speaker.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good speaker. Better speakers out their but this has decent quality sound for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Worthy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speaker for the price .Would be nice if it could pair with my other JBL speaker.

    I would recommend this to a friend
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