Customers enjoy the sound quality and battery life of the Free True Wireless In-Ear Headphones. They appreciate the design and small fit of the earbuds. However, some users have experienced connectivity issues and difficulty finding the right fit for their ears. Additionally, a few customers have mentioned that the bass is lacking and the price is not the most competitive in the market.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 258 reviews
Rated 4 out of 5 stars
Good for the price
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This reviewer received promo considerations or sweepstakes entry for writing a review.
These sound really good with solid bass, but don't have the crystal clear sound of the Bose. That said, they are also not nearly as expensive as the Bose, so for the price difference I think these are well worth it.
I would recommend this to a friend
Pros mentioned:
Design
Rated 5 out of 5 stars
Great ear buds for working out
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I received these ear buds as a gift for my birthday. I am so excited to use them at the gym. I like the compact carrying case and the sleek design of the ear buds.
I would recommend this to a friend
Cons mentioned:
Connection
Rated 1 out of 5 stars
Not worth any money
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased these headphones believing they would have the JBL sound and i was very disappointed when it failed have that sound quality. The left ear kept on going out seeming to lose connection with the right ear bud. I expected better from JBL!
No, I would not recommend this to a friend
Brand response from JBL Support
Posted .
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Great true wireless headphones
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Very satisfied with the JBL Free wireless headphones another great product have it sync to my phone for volume control.
I would recommend this to a friend
Rated 3 out of 5 stars
Wireless Headphones
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This reviewer received promo considerations or sweepstakes entry for writing a review.
These headphones are okay, they are a little bulky and hurt my ear canals.
No, I would not recommend this to a friend
Brand response from JBL Support
Posted .
Thank you for your review, Your feedback will be communicated to the proper department to improve our current and future product line. If you encounter problems with your product, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Perfect earbuds for driving
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This reviewer received promo considerations or sweepstakes entry for writing a review.
For phone conversations while driving in my car these earbuds are perfect. I can whisper and the conversation is still clear. Very good purchase for the money
I would recommend this to a friend
Rated 3 out of 5 stars
Good product but could be better
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The sound wasn’t as loud, they were a little heavy and kept falling off
No, I would not recommend this to a friend
Brand response from JBL Support
Posted .
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Happy Camper
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I still have these head sets. They are very durable and great for workouts. Sound is good. I highly recommend!
I would recommend this to a friend
Cons mentioned:
Connection
Rated 1 out of 5 stars
Poor Quality
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Wish I had read the reviews from other purchasers before buying these. Would have saved time. Left earbud continually cut in and out making it impossible to listen to music.
No, I would not recommend this to a friend
Brand response from JBL Support
Posted .
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Pros mentioned:
Fit, Sound quality
Cons mentioned:
Connection
Rated 2 out of 5 stars
Great idea...poor execution
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Man I SO wanted these to be great Bluetooth headphones. Truly wireless, no wires in between the earpieces AND JBL quality sound.
Pros...They paired easily with my iPhone and iPad...they come with a case that not only houses them but recharges each individual ear bud as they are stored...Sound quality is great and pleasing to the ear...they have decent bass and fit in the ear nicely and securely...never did I feel they would fall out...all great qualities...
Now for the Cons...the way these operate is the right earbud pairs with your device and communicates with the left in order to have sound in both ears...THIS is where the issue lies...the connection is spotty at best, drops when moving your head, your phone etc and it’s not something that just happens every now and then it’s multiple times per listening session to the point where they are almost un-usable...I contacted JBL and they gave me a reset sequence that I could employ to get them to sync again (which I had already researched online before contacting them) the reset really doesn’t change anything...they still have a spotty connection between the R & L sides...too bad as I really wanted to like these...almost feels like it’s an unfinished product...
No, I would not recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Great piece
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought for my daughter after I saw her struggling with a pair she purchased from one of those line services. She loves them, best decision
I would recommend this to a friend
Rated 3 out of 5 stars
Good listening
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Poor Bluetooth interface...I wouldn't buy these again!
No, I would not recommend this to a friend
Brand response from JBL Support
Posted .
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line.
Rated 3 out of 5 stars
Thought they would be better
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I did not like the fit.Thought sound should be better.
No, I would not recommend this to a friend
Brand response from JBL Support
Posted .
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Rated 4 out of 5 stars
Good.
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Using this wireless for almost 2 year. Works great still but need to b careful if running or jumping, It tends to fall out from ears at times.
I would recommend this to a friend
Rated 4 out of 5 stars
Great earbuds, excellent bass response
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought these for my anticipated trip to the tropics, for walks on the beach. Exceeded my expectations. Real bass response, far better than any earbuds I have ever heard.
I would recommend this to a friend
Rated 2 out of 5 stars
Not sure if they are defective or what
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This reviewer received promo considerations or sweepstakes entry for writing a review.
My left ear bud kept getting static. Online reviews said that this is symptomatic of a defective unit, so I returned it and got something else after trying to get it to work for a week and continuing to get static and the left ear felt hot inside my ear.
No, I would not recommend this to a friend
Brand response from JBL Support
Posted .
Thank you for review on the JBL Free. We'll make sure to forward your feedback to the right people. We apologize for any inconvenience caused but please feel free to contact us directly by submitting a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Rated 4 out of 5 stars
Sound was decent but...
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This reviewer received promo considerations or sweepstakes entry for writing a review.
These didn’t want to stay in my ear. The sound wasn’t bad but I didn’t like how they felt in my ears. I ended up exchanging for the Bose in ear wireless.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Headphones would lose Bluetooth too easy.
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had high hopes going into this purchase. I had purchase JBL before and was highly impressed. After this purchase I kinda fell away. These headphone were gigantic, barely fit in my ear and the bluetooth was terrible. I couldnt use them at the gym and unless my phone was within 18 inches of the headphones they would be in and out especially the left ear. Needless to say I just chalked this up to a terrible product that I got suckered in on. I ended up purchasing the Jaybird Tarah Pro's and those are exceptional headphones. JBL lost me on this one. Hope this helps, good luck.
No, I would not recommend this to a friend
Rated 4 out of 5 stars
Great Bluetooth Headphones for Jogging
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I have both the airpods and these. I use the JBL-Free to jog and workout doesn't slip out of the ear. At first uncomfortable but then you get use to it.
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Great sound
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This reviewer received promo considerations or sweepstakes entry for writing a review.
These are great tried other brands, but found theses to work best for me. Sound is great and controls are good.