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Customer Ratings & Reviews

Your price for this item is $75.99
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The comparable value price is $149.99

Customer reviews

Rating 3.9 out of 5 stars with 1934 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 1,933 reviews
  • Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Great quality and price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these for my husband who was looking for a wireless headset. Didn’t want to spend a fortune and we love JBL products. He was fairly unsure at first (think he had his mind set on something else) and struggled the first couple days getting them to stay in his ears. But now that he is used to them, he loves them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Great for music sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JBL are great ear headphones for listening to music but when it comes to answering phone calls the other person on the other side of the call and want able to hear me. They didn’t fit me ear not even the smaller one they kept falling off in every movement.

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Glad I bought

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sounds quality Fall out sometimes when I workout but I sweat a ton.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Ear piece

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit. Easy to use and play. Very convenient. Sounds good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    A

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio very good and easy to use, also very easy to charge

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Over price . Do not stay in your ear.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over price. I was not satisfied. Ear buds keep falling out of my ear walking/ sitting/working out. Yes I tried all sizes. I was not happy with ear buds. On another note the sound was good. Had to push in continually to hear. So no I wouldn't recommend

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Ease of use, Sound quality
    Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Too large

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is very good and they are simple to control, but they won’t stay in my ears. I have tried all the cushions that came with these. I have to wear a headband to keep them in my ears.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    JBL

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and good sound for the price and easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Wireless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son and he says they sound great. Easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Couldn’t get them to fit!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried every size included tip and could just never get a good seal with these. The once it happened in the week I owned them sounded good, but it couldn’t replicate it. The case is also obnoxiously large.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Bassless wireless earbuds.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These JBL wireless earbuds are ok. There are not worth $100+. I got them on sale for 60 which is what I'm categorizing them in. For 60 dollars they are ok. I use Spotify with a custom eq setting for these. Where the bass and the highs are louder than the mids. They sound clear and lacking in the bass department. Besides that it's ok. I have other buds I paid for wayless that sounds better and has a smaller charging case. Speaking of the case, it uses micro USB... lame. USB C or go home. These are not worth the 60 dollars I paid unless you like to listen to flat music then it's perfect. I am not a person that is bass-heavy or anything but when it's lacking it's annoying. The fitment for me even with the ends of the different earbuds is still uncomfortable. The shape is a bit weird for my ears. Overall, its ok but not great.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for taking the time in providing your feedback with our JBL Free. We're always looking for ways to improve, we'll make sure this gets to the right team. If you need any assistance with troubleshooting, please reach out to our Customer Support here: https://support.jbl.com/us/en/#support JBL

  • Rated 3 out of 5 stars

    Sound quality ok but not worth the price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a surprised that sound quality for a set of JBL earbuds, especially ones that originally sold for $149 were marginal at best. >Pros - light weight, comfortable and stay in my ears when going for walks. >Cons - these are ok if you're listen to music at a low volume but the bass response is not very good. I even tried it with a EQ app set to get a heavier bass response but keeping the rest of the EQ balanced and all it did was distort. I am a professional musician and have used many different earbuds but won't be returning to JBL. I have a pair of Bose earbuds that I paid $139 for five years ago that crushes these JBL's. I'd pass on these if I were you.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback about our JBL Free. We'e always looking for ways to improve. We'll make sure this gets to the right team. JBL

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good wireless headset for 1st pair!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for 1/2 off original price. These are great buds for $75. You really have to make sure you fit them properly in your ears by using the right interchangeable ear peices! I couldn't believe how much different the sound changes with each adjustment! The most noticeable downside is the battery life! The charge didn't last during my hour & half walk!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Ear Phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality product. Set up is easy. Price is very good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Good priducr

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is pretty good - doesn’t always want to stay in ear though.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Tess

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new ear phone us easy to use. It has a clear sound

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Jlb free pods

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very good and the quality of sound is amazing and they are easy to use and they are great for working out. They come with the rubbery gells to adjust to your ear and gel sleeves to put over them to protect and make them bigger if needed. Over all a great item.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Good wireless buds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound but don't get as loud as I'd like.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    It’s okay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these and returned them within a week or 2. The sound quality was actually great, but they kept falling out my ears, no matter which gummie ear piece I put on them. Also they always died within 4 hours, then I’d have to pop them in the charging case for a little while. Another thing I didn’t like was when I took phone calls only one side played..

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Ed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality sound. Don't have a snugg fit in ears

    I would recommend this to a friend