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Customer Ratings & Reviews

Your price for this item is $75.99
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The comparable value price is $149.99

Customer reviews

Rating 3.9 out of 5 stars with 1934 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 1,933 reviews
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great Sound quailty and comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these wireless ear buds , and now they are my go to when I'm out and about and at the gym nice sound quality with a nice amount of bass , worth the price. I have a few sets of head phones , Bose and such , These JBL are my favorites now.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Overpriced and lacks sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t get me wrong I love JBL products. These simply lacked volume due to being truly wireless and not wanting to seal in the ear. They seemed to become loose a lot and fell out a couple times. They did sound like they did have good quality sound when I would push into my ear and wasn’t active. Was simply a downgrade from my Jaybird. JBL Harmon Kardon are good quality speakers and good sound otherwise. I’d take them any day over Beats or Apple for sound enhancing headphones/speakers. I’m also super picky and know my stuff when it comes to headphones and speakers though.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback about our JBL Free truly wireless headphones. We're always looking for ways to improve so we'll make sure this gets to the right team. For any additional concerns, submit a case request through the link below and we'll be more than happy to assist you: https://support.jbl.com/us/en/ JBL

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Good quality headphones for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very good in term of quality and sound...especially, with the sale price. I'm real happy with the purchase. Though they could be better if slimmer. They could look a bit bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Nice sound and bass

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the headphones and the long playing time. The only thing is the left one will not stay in my ear long even after changing the three different ear plugs that come with it.

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback about our JBL Free X. We're always looking for ways to improve. We'd recommend trying out different sizes of headphones to achieve the desired fit. If you need any help, please reach out to our Customer Support. https://www.jbl.com/support-contact.html JBL

  • Cons mentioned:
    Connection, Fit

    Rated 3 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even when charged only one of the pods connected to my phone. The pods are pretty big and dont fit quite right when being used. Even sales price was too much

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great wireless ear buds!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great set of ear buds I've not had much experience with this type of ear buds but so far I'm well pleased with them. They have good sound and holds a charge well too and works well with my Samsung s10 phone too.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These fit very comfortably in ear and have great sound. I get close to 4 per charge. They recharge in only around 2 hours and play again just as well. I have a set and purchased a second set for my son.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great earbuds.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is really good. They fit well, and are comfortable. Pairing was easy, and operation simple. Battery life is good for standby, but a little short if you use them constantly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome Earbuds!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are built very well. Nice not to have any wires. They fit well and sound fantastic! The charging case is nice and sturdy and can charge your earbuds many times before having to charge the case. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Moderate wireless

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on sale, sound was good but had to return it because the earbud was uncomfortable in my ears. It was falling out of my ears an I almost lost one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not sure what the $200+ ear buds sounds like, but they can’t be too much better than these. Easy to set up and quick recharge are benefits as well. Be sure they fit snugly in your ear for the best sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Odd shape but good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The shape of the earbud is kind of awkward but they fit nicely and are comfortable. I am still worried a lot of the time that they might pop out bc of the odd oval shape going up your ear (its kind of a weird weight distribution) but like the sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound, long battery life.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! These fit nice in my ears and they don’t get sore like some other brands. Charge quickly and lightweight. Nice to have to listen to podcasts while traveling.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Good sound

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are way too big for your ears in my opinion but great sound. I did return mine. Like I said too big for my ears.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound; short battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great, much better than speakerphone. People can hear me very well on the other end of the call. Great for music too. Battery life is only about 2 hours; then recharge in the case 2 or 3 times before needing to recharge the case.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Pastor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JBL always makes an outstanding product. I have a speaker by JBL that I treasure. My wireless in-ear headphones have a nice quality sound, as expected. However, I believe that the ear-hook model would have served me better.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Headphones for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked this up for $75 and for that price you get premium sound and comfort in a very good price. Try to get it in discount. Overall great sound, good battery and very nice feeling in the ears.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Sound Good - Keep Falling Out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds fall out of my ears and I'm using the smallest earbud size. Not comfortable, have to keep pushing them back in. Sound is good though.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Very good for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my JBL Free about a month ago. It works perfectly ,sounds is clear, not as loud as I aspect, but excellent sound. It connects well and I use it under my motorcycle helmet, which can be done if your helmet is not too snuggled.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love the Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought these a few days ago and I'm in love. The sound is great and I love that they are wireless!! I don't have to worry about getting tangled up during my workouts. They stay in place and are great!

    I would recommend this to a friend