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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 1934 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 1,933 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Falls out of ear easily

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    kGood sound quality but falls out of ear. very annoying

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Buds I Can Operate

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased one for me and one for boyfriend. I still have mine. No complaints although I recognize the features don't match up with Samsung Buds + I own but could never operate (my skill in simply answering and disconnecting calls were poor). Returned boyfriends because he wanted more battery life and the left bud stopped working.

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good, not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m happy with my purchase. They fit well, and sound pretty good. I do wish they had a bit more bass, but aside from that I am happy!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound! Great design.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these earbuds to ditch the cord and I must say I am impressed. Quality sound and design.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Free airs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earphones are easy to use they have good sound quality and good battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what i wanted stay put, holds a good charge. Not bulky. reasonably priced

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good earbuds, really enjoyed the sound but there was a delay in watching YouTube.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Jbl best bargain.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for this product. Sound quality is good and price is outstanding. JBL is a great value.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery life and good sound for their size. Happy

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life

    Rated 5 out of 5 stars

    charge fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good bass with affordable price. fast charging and charge stays longer.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Good sound, poor design

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is excellent, but the fit is terrible. I purchased these for my son as a Christmas gift, but will need to return them, because they keep falling out of his ears. I purposely chose JBL due to their reputation for quality. I'm really disappointed.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Our JBL Free TWS comes with different sizes of earbuds, you can try out which suits you best for a secure fit. JBL

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Decent product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound but Decent product for your money. But a bit fragile when accidentally dropped

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already come charged out of the box. Great sounding and stays in place.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the design of the headphones and they’re comfortable and they have a long battery life!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good overall quality and sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I probably should’ve tried some of the other brands, but really can’t go wrong with JBL products. Sound is good with solid bass.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wireless in-ear headphones are easy to use. They are basic and perfect for just starting to wear in-ear headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Poor connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had good sound quality, but lost connection easily. Good fit as well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Great product for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    However they did not fit properly in my son's ear. Otherwise, great price and sound.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I have really enjoyed these headphones. They sound great and they have plenty of bass

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Jbl earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this item it has a good sound i definitely recommend it and I bought it in a good deal price

    I would recommend this to a friend
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