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Customer Ratings & Reviews

Your price for this item is $75.99
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The comparable value price is $149.99

Customer reviews

Rating 3.9 out of 5 stars with 1934 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 1,933 reviews
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Bluetooth headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, easy to use. I like the total wireless feature.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're not noise cancelling so you get to hear everything going on around you with your music. If you want to only use one earbud you have to use the right side as it's the only side that connects to your phone the other piece just connects to the right earbud. Sound is good though.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent earpods

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and fits my ears naturally. Good battery also.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great bass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, convenient to travel with, easy to block out unnecessary noise

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Works Good

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price point, they work decently! The product is recommended with a moderate battery life

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good. sometimes it's slow to connect. I need to use them more to figure them out

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Jamming out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and battery charge length! Worth the price!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Jbl good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my daughter and she enjoy's the bass and the sound of these earbuds.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Connection disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two JBL wireless earbuds and both are disappointing. I paid a lot and my connection is difficult most of the time. It takes more than a few minutes to connect if it will allow. I even switched them and same issue. Just think a less expensive pair would have been better if I have to deal with issues.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my brother in law for Christmas. He loves the sound quality and fit. My family and I own multiple JBL brand speakers and they don’t disappoint. This is his first pair of wireless headphones and he couldn’t be happier with the convenience and audio. Pretty good price compared to other wireless headphones. I would recommend if it’s within your budget.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Awesome earbuds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great quality earbuds rich sound deep bass i love these buds

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    1st choice

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have good bass and cancels surround noise pretty good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Beats

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great nice and loud. Sounds like a real stereo system. Can't go wrong with these ones.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Powerful and Portable Sound

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give the JBL FREE True Wireless In-Ear Headphones high marks for design, sound quality, and comfort. They sound great, are very comfortable to wear, and the wireless design makes them perfect for taking on the go. --DESIGN AND USE-- Included are silicone ear tips in small, medium and large. The gel sleeves come in medium and large. An important first step is to choose the ear tips that best fit your ear size best because to get the best sound and most secure seating, the ear tips must completely seal over your ear canal. The included gel sleeve is not necessary to use, but provides a more secure fit when you are on the go. It will also provide some protection if they are dropped. The hard case and right and left headphones function as an integrated system. The case not only protects and stores them, but it also is an external battery that charges them. To charge them you simply insert them into the case and then connect the case to a charger with the included micro USB cable. This is a very effective design because it minimizes the risk of loss of the headphones by compelling you to habitually store the them in the case. They feel magnetically seated in the case. I really like that these headphones automatically turn on when removed from the case. So when I remove the right one from the case, it turns on automatically and pairs to my iPhone. Then I remove the left one and it automatically turn on and pairs to the right one. I like this much better than having to power each one individually like some other wireless headphones that I have used. The left headphone can’t be used without the right one. The right one can be used by itself, if you only want to use one, but the left one can’t be used independently. The left headphone can only be paired to the right one. It took about two hours to fully charge the case. The headphones last about 4 hours after being fully charged. The case can charge the headphones for an additional 20 hours. So if they are both fully charged, the headphones and case can last a very impressive 24 hours! A 15 minute charge can provide one hour of listening. The case has charging indicator lights. The multi-function button takes some getting used too, but feels solid and reliably controls the headphones. The headphones are very lightweight and because of the silicone ear tips very comfortable to wear. It is very easy to forget that you are wearing them. The headphones and case feel very solid and well constructed. They are very attractive and prominently display the JBL sigil. When turned on they are illuminated blue. SOUND QUALITY: JBL is known for premium sound quality and these headphones deliver! Music and movies sound detailed and full range. They put out an impressive amount of volume and bass for their size. If you are upgrading from the earbuds that came with your phone, then you are going to be amazed at how good they sound and how much sonic detail you were missing. The call quality is typical for compact headphones. When on a call they default to mono sound, but there is still some echo. The microphone picks up my voice adequately enough to be intelligible to the other caller, but once again sounds typical of a compact headphone. As with all headphones, the outside call quality is dependent on the wind and other environmental factors. I did have an occasional issue with the left unit disconnecting. When it did happen it usually reconnected on its own. It seems that the left and right unit must be kept very close together or they will lose their connection. Once I figured out to keep them in close proximity of each other, this issue was minimized. --BOTTOM LINE-- These headphones are expensive but are worth the price because they sound as good as most full size headphones, but in a portable and convenient to use package.. They are not only very comfortable to wear, but also look great while being worn. --OTHER INFO— IPX5 water resistance rating

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these eat buds. Great sound and nice fit. Battery last a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    terrific sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds sound terrific but they won't stay in while working out.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not intuitive and slow response

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well....the case is cool. Good battery life using the case. However, they don't seem to sync with the phone (Galaxy S7...yeah...I know)....but still, I have used other Bluetooth headphones and they work better than the JBL. They aren't bad...but they are just complicated and slow to respond. The sound is up to average.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free didn't meet your expectations. We're always looking for ways to improve, so we'll make sure to pass this along to the right department. JBL

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great JBL ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of wireless ear buds, long lasting battery, and sound quality!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great and light weight! A must buy for all runners

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Overall Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little awkward at first, but overall happy with the purchase. Easy to pair and use.

    I would recommend this to a friend