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Customer Ratings & Reviews

Your price for this item is $75.99
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The comparable value price is $149.99

Customer reviews

Rating 3.9 out of 5 stars with 1934 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,933 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant about purchasing these, however I have heard great things from JBL products so went for it! Tried them on instantly and loved the sound and fit, during my workout they work amazing! Totally recommend these!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    These are just awful

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure how these are so well rated - went through TWO with the exact same issues. Mic distortion with pc 5.1 adapter, and my pixel 4... Would drop signal with both, and were brand new... then after a week the battery decay is noticeable. lasted 20 hours, then 18, then 12 after all day uses. first pair lasted 3 months until this happened, then second went down and just brought back for oodles of issues. Pairing with assistant was AIDS with a GOOGLE PHONE, and would always have their software messed up and never update firmware for either products. Probably the issue! Said needed to be 40%, was 100, and mic always messeded up unless I reset the headphones or repaired? Their customer service is daft! this was both headphones! Bought skullcandy crusher evos instead... tenfold better for the price, 40 hour battery has been going for 2 days all day and only 93%. not 40 hour, and adjustable haptic bass feedback with physical slider. never a drop, never a mic issue, software has built in ear doctor treatment with pings to properly give each ear frequency depth along with bass frequencies. ya JBL, can you do that? then an equalizer, 3 modes for cinema, music, and podcasts. JBL is like apple products - overrated, undercut parts, and I'm going to do a breakdown video of these live 500bt and the JBL Free Live earbuds. Those earbuds are AWFUL for 150, i can get better Bluetooth connectivity from 20 dollar headsets. i go into a parking lot and it connects to EVERY BLUETOOTH DEVICE. PING PING PING STATIC STATIC STATIC. Also, earbuds had 24 hour battery, but reconnected so much more like 6 hour. also no software support for the ear buds, a firmware update might fix, but you say buy newer products that fix the issue that AREN'T ON SALE. so sale items are defective? special k; potassium. Also cheap buttons, they all lost firm connection after a week. Don't buy JBL, Skullcandy is leagues better for the price. Plus SK supports mental health right through their app with specialized headsets only for charity and through them, does JBL care about mental health or degradation of our worth to theirs not degrading? I think not. These reviews seemed very forced, no offense y'all, might investigate 342/492 paid customer 5 stars. seems forced to get sales. delete this? I'm outting on google too, lemon products that should be marked down to 70 dollars. not on sale for that. Peak Apple trickle to other companies. youtube.com/satansviolin. LOTS of reviews about to be uploaded, at least 12, doing all at once. then breakdowns when I repurchase libe 500bt and these ear buds.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Jbl Free

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got these about a week ago and I use them at work often and for working out. Sound is okay but the range is awesome. I can walk over 100 feet away from my phone and they still play. Overall I like these and would recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too big for my ears. If you have small canals these are not for you. Charging lasts only for 6hours. Thats was it for me return within 2 days

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 4 out of 5 stars

    Jbl

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jbl I must admit these headphones are awesome. I read so many great reviews and I figured why not get a pair and give it a shot. I must say I haven’t went a day without using them as they are very sleek and comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been one of the best investments that I have made. Great sound, link to my phone without problems and stay securely in your ear during the most vigorous workouts ( bag work, jogging, lifting, etc).

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Ok headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my mom as replacement for her AirPods, it was hard for her to get used to the gummies in her ears. Also when making calls only one headphone works

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing EarPods. The quality is amazing and they sound really good. And the awesome fact is that they work super good even you have an Apple phone and android phone

    I would recommend this to a friend
  • Cons mentioned:
    Fit, Pairing

    Rated 1 out of 5 stars

    Fair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don't fit very well even after switching the size of the ear buds. Be careful you may lose one. Also, the left one won't pair with the right one easily. I have been using the right one only and I really don't use the wireless headphones as much as I would like to because of these problems. You may want to spend more money to get a better wireless experience.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Cons mentioned:
    Pairing

    Rated 3 out of 5 stars

    Descent price

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could NOT get them to pair to my Sony tv without constantly cutting out! Had to return them. Would not recommend if this is what you are purchasing for!

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 4 out of 5 stars

    Good budget headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good deal on headphones. Comes with multiple tips to find the perfect fit. Extremely comfortable. Only con is only one headphone can be used independently. Seems like an oversight or a cost cutting measure.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good True Wireless Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using these True Wireless Earbuds for about two months and so far it hasn’t failed me yet. It definitely looks better in your ears compared to Air pods and it’s worth the price too.

    I would recommend this to a friend
  • Cons mentioned:
    Connection, Volume

    Rated 2 out of 5 stars

    Low Volume, Flaky Charging,

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not ready for prime time. Battery dies often. Left ear disconnects frequently. Low volume. No controls on the buds.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you. https://bit.ly/2zwFkYM JBL

  • Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Great sounding headphones but beware ear sizes

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were wonderful sending headphones however they did not fit mine when my wife's ear canals very well. They unfortunately had to come back to the store.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality Earbuds.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this earbuds they are easily connect to Bluetooth. The sound is fantastic and not distorted when I’m walking. JBL makes a really good product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for the Price

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for the price and fit very comfortably. I was able to workout and do yard work with these without issue

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just not a fan

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Me Personally , not a fan of ear pods ... i really do not like the fact i have to use the right ear as the master. I can’t tell you how many times I’ve gone with one only and of course it’s the wrong one :(

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JBL QUALITY PRODUCT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely phenomenal sound. JBL has outdone themselves with these earbuds. Extremely high quality sound. Durable storage case. Everything about it is high quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Earbud review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son got a pair last Christmas and he loved them and used them daily! However, my 5 month puppy got ahold of 1 of them and destroyed it. So I had to replace it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JBL

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought these and these headphones are excellent. The sound quality and comfort are amazing. Anything that JBL has in there line I love I highly recommend.

    I would recommend this to a friend