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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 1934 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,933 reviews
  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Worth every Penny.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio, decent bass, but overall excellent product. The buttons work great, fits well in your ear. The charging base stays charged for a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Almost great, but unfortunately unusable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are sooo close to being great (based on my extremely limited experience). Overall, it appeared to be a high quality product. I was pretty excited to get them for just $60 on sale! The sound was very nice. I would need to try out the different sleeves and tips to get a secure fit, but I'm not going to bother because I've already decided to return them. The single issue I've run into that makes them unusable for me: volume. Not something I ever expected to be a problem! When connected to my iPhone 11, I can have the volume turned down to NOTHING (why is there even sound at this point?) and yet the sound is still TOO LOUD. I did some research, chatted with Best Buy, and it turns out there's apparently nothing I can do about it. I never want my volume louder than it needs to be because I care about my hearing! And it's also unpleasant. These headphones are simply not worth potential hearing damage - or the discomfort. I want headphones that enable me to turn the sound down to the point where it is too low - then I can increase it so that I'm never listening louder than is appropriate. Other than volume, I really have no complaints - but I have hardly used them. It's very disappointing, because I thought I was getting a great deal on an awesome product. But these will be going back to the store. Be prepared to return these if you care about your hearing (or even just comfort)! It's possible that this isn't an issue with different devices, so you'll have to try them for yourself to know for sure.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Great fit, amazing sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried several different wireless headsets and these deliver! Great sound and fit. Great quality for the price. Deep bass, clear highs and mids. Good batter life. Great for workouts!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Good earbuds/great sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great and they’re very easy to use but there is quite a big of lag with the sound when they’re first connect the ear buds. It’s more noticeable if you’re watching a movie or tv show.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Solid reliable buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes with charging case, and several different rubberized earbud covers. Synching to phone and overall set-up was very easy. I have used these for just over a month, several times a week while I bike ride for about 1.5 ++ hours at a clip. Sound is consistent and easy to accept a call, even while listening to music, ie., music stops when call is accepted and resumes when call is ended. I had decided to buy these based upon reviews I had read and the price. Felt that it would be a good starter experience with ear buds. Happy about my choice.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Solid ear buds, easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid set of earbuds at a decent price. They sound good and were reasonably easy to set up. One downside is that when using 1 earbud, it has to be the right one which is the ‘primary’ one.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Good sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the previous edition of the JBL wireless headphones, the music quality with the new edition is much better, the only thing I dislike is that they are bigger in size therefore they stick out of my ear.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Nice headphones but!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound from these head phones are great along with the fit in your ears. Only problem I do not like is the short 4 hours battery life. Charging case is great with battery life of 10 hours or more. Always love JBL.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Good gear for the price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use this while running and cycling. They do occasionally want to fall out while running, but not too often. Accidentally left them in my pockets when I washed them, and they still work! Good sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Work In progress

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm Still Learning To Effectively Use These Headphones ..... Clarity And Sound Quality Is Good ..... Having Some Difficulty Sizing Gel Sleeves And Units Sometimes Fall Out While I'm Doing Yard Work.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection, Fit

    Rated 3 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has really good sound and bass but they just won't stay in my ears. Left earbud has trouble connecting to right one sometimes.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    So, so earbuds.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall decent earbuds. They're a bit difficult to adjust the fitment just right for my ears. They're very bright on the highs. Definitely lacking a little on the bass compared to some other earbuds I own that were half the price. They are very clear sounding though. I also don't care for the call functions as the audio for the call is only played through one earbud. Honestly, I tend to prefer using one of my skullcandy earbud sets over these JBL.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Doesn't fit my ears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great. But really frustrated that one bud won't stay in my ear, no matter what size fitting I use. I wish I would have chosen a set that hooks around my ear.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass, Battery life

    Rated 4 out of 5 stars

    Great for listening to music 100%

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re pretty good quality headphones, nice bass, it fits pretty decent into your ears and the battery life is reasonable but it has a 2 second lag when watching videos which is constantly annoying

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    JBL

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    durable, clear sound, good bass, I had dropped one in the toilet once and I pulled it out Cleaned it and it worked as if it never happened

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Sound Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These JBL wireless earbuds sound great....they get loud when needed and fit well. They are not the best at staying in place during vigorous exercise however...just an FYI....

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Worth it in my opinion

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound amazing way better than beats good bass too. easy to pair, great charging case , cheaper than any apple products

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound but hard to keep in my ears. I’ve tried the different cushions and still haven’t found the right fit but again great sound riding a motorcycle on a freeway

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    May not be a fit for everyone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are great headphones, with amazing sound. Unfortunately my ears did not receive them very well. Too large at the base, I could not wear them longer than 5 mins

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    JBL Free

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as a backup to other great ones I have. They went on sale around the holidays so I picked them up. Very impressed with the sound quality and battery life! I read the reviews on them and others posted that they had bluetooth connectivity issues, JBL must have addressed this issue and I haven't had any issues pairing with any of my devices. I own very expensive ones, and I have to say these definately rare up with the expensive ones. I would definately recommend these to anyone looking for a nice set of earbuds!

    I would recommend this to a friend
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