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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 1934 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers value the FREE True Wireless In-Ear Headphones Gen 2 for their exceptional sound quality, comfort, and long battery life. They appreciate the affordable price and ease of use, including the convenient charging case. However, some users have concerns about the fit, connectivity issues, lack of volume control buttons, and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 1,933 reviews
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my jbls. Wonderful on the go no wires no tangles

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my sister. She absolutely loves them. Took her a second to understand that the battery life promoted is what you get from the headphone charging port. So just FYI they will die in around 4 hours and you have to put them back in the box to charge then use again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gran rendimiento y calidad de sonido. Son cómodos y livianos.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to connect, great sound and price. Love them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for anyone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for my husband he loves them, especially to use for work!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound for the money and works well with a Mac

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and fits perfectly in the ear.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice product but there is delay on the sound.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the item because it is small and fits perfectly on my ear. It is also easy to pair with iPhone. Unfortunately, there is a lag . If you are watching a movie,,, there is a like 1 second delay on the sound which makes it irritating,

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Free didn't meet your expectations. Our JBL Headphones are optimized for music playback only. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 3 out of 5 stars

    Decent sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lost my expensive pair and couldn’t bring myself to buy another expensive pair so soon. These are decent. I purchased them because they were on sale and the reviews weren’t terrible. The sound sometimes has a lot of static and battery power is 5 hours max.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves theese are a great choice for sound

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Bluetooth connection drop off too often

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great! but the connection with my phone was terrible, I tried so many options but nothing works!!

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rated 5 out of 5 stars

    Best Buy A1 service and great electronics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I listened to my friends buds. The JBL buds sound outstanding! I got a pair and had some problems with them. But the guy at Best Buy made it right. I love good business and great service.The simple things makes Best Buy my favorite place to shop electronics! A+ service!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works, just wish there was a tad more bass and or battery life

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got as gift. Recipient was very pleased with this choice.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good wireless headphones the sound is great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound, easy connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great, fir wonderfully and connect to everything Bluetooth with ease

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great and fit well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them wish I had two part when one go dead I had a back up.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Not recommended

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really poorly made. Does not function properly. I bought a Skullcandy headphone at the same time for half the price and the Skullcandy was far superior to this JBL headphone. The headphone does not connect at the same same time as it's suppose to. Only the right side has audio while the left side does not produce any audio although it is connected. Tried reconnecting multiple times but does not work. I have owned this headphone for a year and the situation only gets worse.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got sick tangked cords and temperamental wires that you have to twist and turn to get sound out of. So I decided to try cordless headset. I go days without charging. I listen to them for an hour commute to and from work everyday and could not be happier with the quality of sound and signal from my JBL.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish it had a longer battery life but I’m still pleased with my ear buds!!

    I would recommend this to a friend
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