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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 147 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 147 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these earbuds soooooo much great aound quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    LBL

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them best ear buds I have ever had I would recommend to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, lasted me two years. Still work but battery is dying on me. Kicking myself in the butt for not getting that warranty..

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best eat buds I have ever owned. Love the app and being able to customize you buds.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use them almost every day for work and they been good so far

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Two key areas JBL needs to work on

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although most of the music tracks sounded great in the default "Club Mode", anything that's classical requires use of the "Bass Mode" or even "Studio Mode" to sound good, which requires wanton use of the JBL Headphones app while using this product. Also, getting the Noise Cancellation feature to "kick in" requires a nice calibration in a very noise environment, and sometimes the earphones don't fit your ear canal at all. So Harman (who owns JBL) definitely should think about using closed-canal earphones for future noise cancelling class generations instead of trying to compete in the active noise cancelling market. Also audio isn't a "one-profile fits all" thing, so you have to fiddle the equalizer contingent on what music you're listening to. So if you're on a budget, then these are the ones you want, but if you're willing to hurt your wallet a bit more, then look elsewhere.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    More than what i expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sound quality. The BASS is nice. The equalizer helps a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JBL Wireless Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two pairs working great, sound and noise cancelation is great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for everyday use. Noise cancellation works really well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    best value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price. Sound is ok but the battery life is exceptional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clear Sound and noise canceling!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these a little over a year and absolutely love them. I travel often and use them to make calls. Often people on the receiving end don't hear background noises as it does a great job cancelling out all the unnecessary noise. Worth the investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our son loves these! Would definitely recommend. Good price as well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great sound

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone has amazing sound and great app interface

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They are ok

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad, but not the best for the price.I don't think I would purchase them again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound is Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is Awesome!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Terrible connection problems

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones and thoroughly disgusted. It started off really good. The ear buds fit in my ears perfectly and sounded really good, but then after listening to them play for a few minutes they went into mono mode and stayed stuck there. I tried re-pairing them and even deleting them from my device and reinstalling it several times and even tried a hard factory reset, but nothing worked. I got so aggravated i just returned them and pulled my trusted jabras out and carried on with my life. Jbl should be ashamed for putting out such faulty product. When i went to return it at best buy and told the guy at customer service wat was wrong he told me yea jbl known for having really bad connection issues, they just stop working all of a sudden!!

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback on our JBL Live Free 2. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support. JBL

  • Rated 4 out of 5 stars

    Wireless Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work okay, however, I prefer the style like Apple earbuds. I had them, they broke and so this was my only option to update. They are a little harder to wear for me personally, but I am getting used to them

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GREAT SOUND HORRIBLE FIT !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    CRISP & CLEAR SOUND!! BASS IS GREAT!! UNFORTUNATELY THE FIT IS SOOOO UNCOMFORTABLE: THEY HURT & FALL OUT EASILY. WILL BE RETURNING FOR SOMETHING MORE COMFORTABLE.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Eh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but case stopped charging after 3 years. Cheap build quality on the case and not replaceable

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Meh.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very comfortable to wear for longer than an hour. Disappointing in this regard. Sound quality and noise cancelling features are very good.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time on providing us with your feedback. We're sorry to hear that the fit of our JBL Live Free 2 didn't meet your expectations. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department. If you have any questions or concerns about your device, please contact our customer support for further assistance. JBL

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