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Customer reviews

Rating 4.4 out of 5 stars with 180 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 180 reviews
  • Rated 4 out of 5 stars

    They are ok

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad, but not the best for the price.I don't think I would purchase them again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective after 8 months

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Mar 2023, now they are already malfunctioning Dec 2023. The case will not charge and there are connection issues. They did sound great when they worked though. Will add a couple stars in the future if JBL honors their product warranty. If not, I will be selling all my JBL products and never touching JBL again.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you for sharing your feedback on our JBL Live Free 2 TWS. We want to ensure you get the most out of our products. Charging problems are usually caused by deep-seated dirt on the metal charging contacts, which includes sweat, skin grease, or moisture. To reduce the likelihood of this issue, use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. Next, wipe the contact pins in the charging case with a clean cotton swab and wait for it to try. Repeat until the contact points are visibly clean, and charging should work as designed. If the issue continues, please reach out to our Customer Support for further assistance. JBL

  • Rated 4 out of 5 stars

    Jbl live free2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound with plenty of bass only gave 4 stars because they are too big for my ears, not good for gym workouts if you have small ears.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressed.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Genuinely impressed with these earphones! These are fully loaded with every feature. Got done with a 3 mile run today & didnt even adjust them once. Don’t hesitate. Also the dual pairing is really convenient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wireless Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work okay, however, I prefer the style like Apple earbuds. I had them, they broke and so this was my only option to update. They are a little harder to wear for me personally, but I am getting used to them

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Wont stay in ear

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No matter which earpiece cover size i chose, the ear piece would fall out. But the sound quality was great.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your time in providing your feedback on our JBL Live Free 2 TWS. We understand that the fit of this product didn't meet your expectations. We recommend our JBL earbuds which have stems and secure position on your ears such as JBL Live Pro 2 TWS and JBL Tune 230NC TWS. JBL

  • Rated 5 out of 5 stars

    GREAT SOUND HORRIBLE FIT !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    CRISP & CLEAR SOUND!! BASS IS GREAT!! UNFORTUNATELY THE FIT IS SOOOO UNCOMFORTABLE: THEY HURT & FALL OUT EASILY. WILL BE RETURNING FOR SOMETHING MORE COMFORTABLE.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very comfortable to wear for longer than an hour. Disappointing in this regard. Sound quality and noise cancelling features are very good.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time on providing us with your feedback. We're sorry to hear that the fit of our JBL Live Free 2 didn't meet your expectations. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department. If you have any questions or concerns about your device, please contact our customer support for further assistance. JBL

  • Rated 4 out of 5 stars

    Not perfect, but good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling is top notch, sound quality is good. Just wish the fitment was better. Overall, would recommend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Eh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but case stopped charging after 3 years. Cheap build quality on the case and not replaceable

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound at an affordable price. I did have to return the first pair, couldn’t get them to sync but the second pair works wonderfully

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did not fit my ears

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These buds had great sound but were not stable in my ears. Had to return due to the fit.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Love with my phone, not with mp3 player

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fantastic with my android phone, volume not impressive with my sansa bluetooth mp3 player

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great buds!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    some of the best buds i have bought and i have gone through many brands and styles. would recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Boom

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, good fit. Needs a more secure connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE BEST EARBUDS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this pair of earbuds are the most comfortable, loud, and smooth earbuds that I've ever had!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch bass.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, the bass is top notch. Full charge gives me a week.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear boots is small and comfortable, the sound it’s amazing

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Falls out of my ear. The sound is good for the cost, but the fit of these earbuds just don't stay in my ear. I switched over from Apple AirPods and stuck with these, since they are not eligible for return once opened.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We understand that the fit of our JBL Live Free 2 TWS didn't meet your expectations. These earbuds come with a choice of 3 sizes of ear tips (S, M, or L). You may choose the right size so that they will stay in your ears and not fall out. If you need more help, please contact our customer support. JBL

  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones for every day use and it’s amazing.

    I would recommend this to a friend
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