Customer Ratings & Reviews

Opening these up, the packaging is basic but the phones are nice and snug. The JBL are mostly plastic and lightweight. The detachable cables are premium. I used these to play online with a XBOX. Initial feel took a little to get used to as they are slightly canted forward. Once I found the perfect spot, they fit well. They are comfortable, not the best I have worn as I have another set of headphones, which I prefer still. The RBG lighting and mute light only work with PC but I really liked the flip up mic mute. I had to adjust the mic monitoring down to almost the lowest setting as there is sound bleed from the headphones. This caused some echo at times. I turned on muting all other sounds, ticked the volume down a notch and it was good to go. I found them to be good sounding and not lacking for direction. Im not sure I would buy these if I was in the market for gaming headphones but, overall, I really enjoy them. For the moeny, I feel there are better options out there.

First off, the Pros. These headsets produce great sound. The microphone picks up clearly and delivers my voice well. I really like the auto mute when you raise the mic which was great when I used it for a quick conference call. Its fantastic to know if you’re muted or not and to change it with a quick motion instead of trying to find a button on a video conferencing program. Overall it is a good headset. It worked flawlessly on my PS4 and I really liked it for this and wanted to like it overall, but the issues started once I tried to use it with other devices. Now for the cons. First, it doesn’t work with the switch through the usb-c. The manual and info says it does but from what I can tell it doesn’t. Now when the small print says it may not work with all models it makes you think that maybe it was just my version. Fortunately (or unfortunately depending on who’s view you take it from) there are a lot of Switches in my neighborhood so I was able to use mine (the newest model) a launch day original model and a lite. It doesn’t work with any of them. The audio works fine from the headphone jack, and to be honest the Switch doesn’t have the best audio output anyway so that is more than fine, I just don’t like being misled about the usb-c. Second, I’m not sure what exactly the root cause of the problem is, but the headsets are finicky and can be a royal pay in the rear to get working. I have tried this headset with 6 computers (2 laptops, 3 desktops and an all-in-one). These headsets worked on first time the way you would expect on only 2 of them. I eventually got them working with 5 of the computers but never could get it working on the last. There wasn’t even a consistent fix between the computers to identify what the cause of the issue was. But here’s a summary of the problem. These headsets allow you to better control the balance between your game and your online chatting with friends. It does this by setting up 3 different sound drivers /devices on your computer. One is the microphone, the second is the headset audio-chat and the third is the headset audio-game. What you are doing is manually setting your game to the game audio which utilizes all the fancy drivers to give you your 7.1 sound effects. Then you set your chat program to the audio-chat and now your audio all comes to your headset but through two settings. Then you have a dial that you can adjust the balance between chat and game to get the mix you want and instantly silence either one with a quick movement of your finger or thumb. From what I can tell, this feature is only active through USB so when you use the headset you’re just getting everything through the chat system and it just shuts off the system for audio-game and diverts that audio to your chat one and combines them. On all my computers that didn’t work the problem was the same, the chat and mic worked fine but the game audio just wouldn’t work. For one computer that didn’t work I had to delete the driver and reinstall and it fixed it. This computer the problem was so bad that if you tried to select the driver in your sound settings it would actually crash the computer. The second got fixed by disabling my antivirus (which I don’t want to keep that way permanently). The funny thing on this one was that if the antivirus was running and you tried to use it for audio it would cause all video files to come out funny and would actually prevent youtube from playing a video. The last one (and coincidentally the first computer i tried which motivated me to really test the headsets' compatibility) I couldn’t get to work right at all. This is probably a software/driver issue of some sort but the really need to fix this and I don't think I could recommend these until the company does fix it. If you happen to only have one computer as an option the headsets won't work for you, then you're just plain out of luck. Even if you could get it working with a few hours of troubleshooting, you’re still in for a world of frustration. When they work on a PC its awesome. But it loses stars for the hassle when it doesn’t work. You can always just use the headphone jack, but then you question why you’re paying more for features you can’t use on a headphone jack. It also loses a star for the Switch issue. They never said it would work with usb-c on my PS4 so I got what I expected, but I just don’t like it advertising a feature that doesn’t work and for getting my hopes up.

There is a lot to say about these headphones, none of which is bad. They offer good quality sound, comfortable fit, good technology, and nice style. Out of the box the headphones can be plugged in with either a headphone jack or a USB cable. If you use the headphone jack then the headphones act like normal headphones with good sound, but you don't get the bells and whistles of plugging them in with a USB cable. When plugged in with the USB cable you are prompted to download the Quantum app where you can customize the sound, microphone and color schemes on the sides of the headset. Yes, the JBL letters on the sides of the headset switch colors! You can switch from stereo to DTS or surround sound. Also, the microphone sound is then passed into the headset so that you can hear yourself talking and don't get tempted to yell while talking through the headset. The sound quality is good, the volume can get very loud, and the tight but comfortable fit keeps the sound from getting in or out of the headsets. Even after wearing the headset for over an hour there was no discomfort. Overall, these headphones are high quality and very versatile. They can also be customized with the app and controlled with buttons on the side of the headset. They have everything I was looking for.

I use this headset with an XBOX ONE S 'Gears of War 4' console. This is by far, the best wired headset I've ever used. I actually think it is comparable to a few brands of wireless headsets at the same price point. I play a lot of different games; when I play, the sound is immersive. The high's and low's are exactly where they need to be. The headset is comfortable to wear for extended periods. The headband is thick but lightweight; overall, feels like great workmanship & materials. Even the cord to connect it to the controller is breaded, so it doesn't get kinked easily. The microphone boom is clear, and works well in group 'missions'. It's JBL, so it's hard to go wrong in general. They did an excellent job on the Quantum 400.

I've been using this headset while playing on my ps4. The headset fits comfortably on my head and over my ears. I play for several hours each time I play and notice no discomfort during or after playing. The controls for adjusting in game music volume and chat volumes are within easy reach on the left side. Voice chat and in game sound comes through crystal clear. The whole headset seems sturdy and well made. I dont game on pc or my mobile phone, so I haven't been able to use the lighting effects.

When I received these headphones, I was excited but cautious. I am quite picky when it comes to sound reproduction and quality, however, at this price point I had certain expectations. I opened the box which was well packaged, and downloaded the configuration software as directed. I updated the firmware on the headphone, and then I was off to the races. The first day I was seriously disappointed in the quality as I heard ZERO lows or bass and for a headphone at this cost I knew I had to be doing something wrong. So I looked at my audio devices in Windows. What I found was a surprise and a gift in the same hand. There are 2 Audio output devices CHAT, and GAME. 1 Input which is the mic. I had my output for my system and games set to CHAT. I Switched it to GAME, and boy was that NIGHT vs DAY. The surrounding sound boomed into my ears with power and fidelity that I had never noticed before. There is also a mix slider on the headphone that can be set to be even distribution of CHAT vs GAME. If you move it from even distribution to just GAME output you get a slight DB boost but nothing severe, if anything it reduced the CHAT output. I have longed for a headset that I could set Discord or Teamspeak to one audio output and the main game to its own channel that I could quickly adjust while in game when my friends are being way too loud or boisterous. The USB C to USB A cable is quite long and of a very good quality. The microphone pickup sounds great for a small headphone mic as well, even when using it as a stream microphone source, my viewers say it sounded crisp, and I could not agree more. If you move the microphone into the stowed position it'll automatically mute which is handy when needed. Overall, I am not a huge fan of wired headsets as I am restricted in my movement, HOWEVER, this Quantum 400 broke my gripe with it and with the quality I am receiving using this device, it is well worth being tied down.

My son is enjoying it! The RGB lightning is good and attractive.

I was excited to try out these headphones because of the boom feature. I found that the sound was greatly distorted from the microphone. It sounds muffled to the other person. From JBL i expected a much better sound experience as well. While it does connect pretty seamlessly between different devices. There is a lighted indicator when the mute is on which is helpful. Rotary dials control the sound level. While it will be adequate for its primary function of multi person gaming there are much better alternatives available.

I like them. I think the quality is pretty good and it's reliable. I just wish the features would be the same if you connected it to your controller using the 3.5 mm rather than the USB C. Like the cool lights and the mic quality. Overall it's a good headset.

bought this as a xmas gift for our grandson. he really likes it and indicated everything is working well

The packaging and headset itself is pretty nice looking. I'm not impressed by the chat function on the headset, it sounded very tinny. The sound itself, not that great. I would expect better drivers for a headset that is over $150. The unit is not comfortable to wear over my head. Being able to mute yourself by putting the mic up is a nice feature but it's not enough to warrant a purchase on this particular headset. If you're going to spend a decent amount of money on a headset, go with the Astros.

Was hoping for them to pair via Bluetooth but they are connection only, fair sound quality, but still overpriced. Was hoping to find something better at this price point.