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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 637 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers regard the Reflect Mini 2 Wireless In-Ear Headphones highly for their exceptional sound quality, extended battery life, and comfortable fit. Many users find them snug and lightweight, allowing for prolonged usage without discomfort. However, some users have expressed concerns about the bass response, connectivity issues, volume levels, cord length, and occasional pairing difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 637 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Perfect headphones for any occasion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones to use when I exercise and they work great! Forget they are in my ears. I have ended up wearing them for more than just when I exercise. I wear them while doing chores around house, while my husband is doing homework, and even when putting out Christmas decorations! I love these headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JBL WIRELESS HEADPHONE REVIEW

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PRODUCT WITH QUALITY SOUND AND GREAT PRICE AND CLARITY IS VERY CLEAR

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Earbuds!!!!!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Really Like These Because You Can Say Hay Google!!!!! Or Alexa!!!!!! And I Like That It Has Ten Hours Of Battery Life!!!!!!!! I Would Highly Recommend This To Anyone Who Wants A Hand Free Earbud Experience!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Coming apart

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for the reflector so when I run in the dark. Never got the chance after less than month the reflector started to peel.The worst part JBL said it wasn't cover under warranty and it was past date to return to Best Buy.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback about our JBL Reflect Mini 2. We're always looking for ways to make our products better. Our warranty covers manufacturer defects. If the unit is still working and in good condition, its not within our warranty policy. Should you need further help, please reach out to us through this link: http://bit.ly/2n1WABW. JBL

  • Pros mentioned:
    Bass, Battery life, Fit
    Cons mentioned:
    Cord length, Volume

    Rated 4 out of 5 stars

    Nice for most people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. Sound is pretty good. Volume is on the low side. Cord is shorter than I would like. Have to push in ear rather firmly to get good bass. Battery life is excellent. For under 100 dollars good product. Several different ear pieces included for good fit. If price is above 100 forget it.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Fit

    Rated 4 out of 5 stars

    Great bass ear buds for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really great ear wireless ear buds for the asking price. Pros: Great connectivity. Good sound quality. Great bass. Doesn’t fall out of ears. Great for working out. Good battery life. Quick charge. Good bluetooth range. cons: Runs into sound problems after a few months of extensive useage. Rubber begins to peel off after a few months. Verdict: Good earbuds for someone who has trouble with keeping their earbuds in their ears. Great performance for under $80.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Fit

    Rated 5 out of 5 stars

    Perfect Compact Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Lightweight. Reliable easy BT connection. Several hours of battery life. Quick USB recharge. Comfortable. Reasonably secure... but probably not so for jogging. I bought a 2nd set to travel with. Fun fact: two sets of BT earbuds can't listen to the same laptop (without additional hardware).

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 4 out of 5 stars

    great ,comfortable, set of enthusiast earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these on sale at my local store to replace some old jaybirds that accidentally went through a wash and dry cycle(oops). msrp seemed a bit steep, but for $70ish theyre worth every penny. I use them mainly for yardwork and sometimes on job sites. The battery life seems on par or slightly better than advertised. Ive run these for 10hrs at high volume while pressure washing my fence and ended with about 30% battery life remaining according to my phone. Alltogether the build is nice, good assortment of earpiece sizes, great in ear hold, and a perfect length wire for my liking. While the sound isnt quite as good as my old jaybirds, its on par with most others in its price range or slightly higher. The bass is nice and open/airy, but still felt, and the midrange/treble are a bit warm. Overall I'd continue purchasing these buds at the sale price, at full msrp Id rather purchase a set with a slightly more detailed sound in jaybirds, or if you're looking for great audio clarity I personally would deal with a wire and get better all around sound with a set of over ear cans. All in all, great product, great purchase, no complaints thus far.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 4 out of 5 stars

    Great running headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The are very comfortable, lightweight running headphones that sound great. You have to get used to the fit, but once you do, they stay in place well and sound great. I only hesitate that they do block quite a bit of ambient sound. The connecting wire and controller are even noticeable once you get into your run.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit

    Rated 3 out of 5 stars

    Comfortable product, battery causes issues

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the second pair I have owned from JBL. I had had a previous iteration of this headset that lasted about four years before needing to be replaced because it stopped charging. I've owned these for just over two yeas, and they've now stopped charging, which is really disappointing. They're a great fit and very comfortable, which is why I went for another JBL product. Now that I'm looking to replace these, I'll likely look for a different brand since the same issue has caused these to fail.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Best workout buds I’ve owned.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a pair of the original generation of these and loved them! They lasted over 2 years with everyday wear and workouts, which for me is 5 days a week. They broke, which I was not happy about. Since then I tried many replacements, even more expensive ones. I went back to these and have not been disappointed. Great sound and lightweight and compared to some other name brands, fit so much better and secure without slipping during my high intensity workouts, lifting sessions, or long runs. Only gripe is that battery life seems to have dwindled compared to the gen 1. Oh well, all in all they are the best pair out there that combine reliability, durability, sound, fit and finish.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality
    Cons mentioned:
    Cord length

    Rated 5 out of 5 stars

    Great sound and comfort

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After trying 2 other water resistant wireless ear buds, Jaybird X4, and Plantronics Backbeat Fit 300, I stuck with these. They were the best fit for my small ears, and were the most comfortable during longer periods of time. The sound is great, and can handle phone calls well. Charges via usb, which is more convenient than other earbuds. One negative, the cord is on the shorter side of things.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Great but why so Loud

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really really like these headphone. They stay in your ears no matter what you are doing. They sound great and the batter lasts for a good amount of time. BUT When the headphones get to I think 10% battery. The system will , over your music, tell you that you have low battery. EVERY 30 seconds. So what that actually means is that at 10% battery these headphones are no longer useable. Also if you turn your volume all the way to the top there is a very aggressive/loud beep that is WAY TO LOUD

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    I really wanted to give it 3 1/2 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always had trouble with ear buds as I have small ears, but usually I can find a set that will have the smaller tips and will be secure and not flop out. I got these as a replacement for a Jabra set that I absolutely loved, but had a very short life. After my second pair died, decided to try something else. The BB Associate suggested these and I expected that for 100 bucks they should be pretty good. If someone asks me, I'll give them they're, at best, Okay. First, the sound is not as true as my cheaper Jabra's or my over the ear Sony's. As others have said, the bass is kind of bleh. Best you can do is adjust your player. Second, the smallest tips still are too large and if I don't nearly screw each bud into my ears, they pop out while exercising or even just moving around. After a few hours, I know I've been wearing them. They are not as comfortable as my Jabra's or some of the cheaper wired ones I have. If I didn't really need a replacement as I was going on a trip, I'd have returned them for the comfort, in-ear issues, alone. I'd think the volume was low and it turned out that the ear bud had slipped out of my ear. And, yes, I know how to use them. The little case that comes with them sucks. That's the only way to describe it. There's no way to close the top and they fall out in my bag. You have to get a better thing to carry them in. On the positive side. they charge from the mic/control slide. This is way better than trying to get a micro usb plug into an ear bud as others do. They were easy to set up, hold a charge pretty well even after hours of use. Despite the bass issue, they sound pretty good (when they stayed in my ears). They didn't lose a connection if I strayed from the bluetooth device, and I like the feel, the build of them. If you want sport bluetooth earbuds but don't want to spend mega bucks these might work for you. It's really difficult to find any that will take a beating, stay in your ears, comfortably, and are reasonably priced. You just need to have bigger ears, your own traveling case, and not care too much about bass.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 3 out of 5 stars

    Excellent sound, but....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones had an excellent sound quality to them. The treble was clear and the bass strong. Setup was easy and they held a charge very well. No complaints about the craftsmanship or the acoustic quality of these headphones! But I returned them. The issue was that they hurt my ears. Not just discomfort, but physical pain. I think the shape of the earfin was to blame, or perhaps the stiffness of the silicone. I tried the smaller size, but no relief. Ironically, I exchanged them for Bose Soundsports, which also utilize ear fins to hold their position, and have not had a single problem. So my review of these headphones is mixed. Excellent sound quality, but poor fit for my ears. Buy with caution.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Pretty Good Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a pair of headphones for use at work and would be unobtrusive, so I went with the JBL Reflect Mini 2. While I've never much liked earbuds, I found these to have been comfortable, synching them up with my iPhone 7 Plus was easy, the battery life is good and the sound was crisp and clean. My only complaint is that bass is almost nonexistent and the JBL headphone app that let's users tailor the sound (including upping the bass) doesn't list the Reflect Mini. Somewhat disappointing, but I still like this product.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great headset, primarily used for work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for all the confrenece calls I have to be on. Work great for this use. They are super light, barely notice when I wear them. They block out all the unwanted sound and sound crystal clear. The battery last a very long time. I am good about turning them off when my day is done and turn them on in the morning. They have lasted me 2 weeks with this kind of use. Only down side is they are a little expensive, but worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Decent headphones for the money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't want to spend the money on Apple ear buds so opted for these for my walks and runs. Sound is a bit tinny with not much bass. The volume could be a little louder but for safety sake, I think its fine so that I can still hear my surroundings. They are very comfortable and the battery lasts very long. Overall very happy with these headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Comfort, Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Great fit and battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall these are great earbuds. Very comfortable and connect to my phone very fast when powered on. My only complaint is they could be louder but they are loud enough for most people and sound very good and have good bass as well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    High quality earphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these earphones for 8 months so far and they still work great! The sound quality is exceptional and they fit so well in my ears. I never have to worry about them falling out. I like how they include different sizes for both the pieces that go directly in your ear and the one that wraps on the grooves of the ear. Setting it up and turning it on is very easy, and I like how it tells me how good the battery is, and my phone will tell me the percentage of battery left. The battery lasts a long time and it charges pretty quickly. The only complaint I have is that some of the gray plastic lining is peeling off the wire, but it's not a big deal because it doesn't affect the performance at all. I'd buy these again if I had to.

    I would recommend this to a friend
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