Customer Ratings & Reviews

I have to give these two stars for the sounds and the comfort (when they actually stay in your ears), however, beyond that... First of all, no matter how I change around the accessories for the earbuds, they WILL NOT stay in my ears. I have tried every single combination possible for both ears, they fall out all the time when I'm just walking around the house or at work. These also have weird connectivity issues I haven't had with other earbuds. They often just don't connect, and even more so, when put back into the case, stay connected to your phone and make you miss calls because it rings in the buds instead. This is annoying, but minor. The BIGGEST issue, and the main reason for the low rating, I have technically gone through two sets of these earbuds. The first pair stopped working almost completely in less than 5 weeks. The sound just slowly faded away until almost completely gone. I contacted customer support, and after a conversation over several days, they sent me a return label, and I sent back and received a second pair. However, the same thing happened to the second pair they sent me. I contacted them again, asking for a refund because these are not working for me. They refused the refund, stating it had been beyond the time they offer refunds if you don't directly buy from them, and have since then not fixed the second pair, and instead keep sending me emails asking if my "problem has been solved." After saying many times it is not, and getting no answer, I just asked them to leave me alone, and I will never be purchasing another JBL product again. It's a shame, because all my other JBL products function great (which I made sure to preface the email with the praise, because this is literally the first product of 5 I've had trouble with). If you decide to buy these, and you have the same problem, RETURN THEM IMMEDIATELY. Do not let them replace or repair, they may have the same issue, and you will not be able to return them after, because they seem to purposely take their sweet time to run out the warranty. For how expensive these and all their products are, I expected better customer report, and because of that, I can no longer suggest their products. The gentleman at the store even suggest a different, more expensive product, and I regret every day not listening to him. An expensive lesson learned for some headphones...

Super happy, very satisfying sound. Downloaded equalizer app and adjusted to my liking; definite recommend.

Great Pair of wireless earphones. I got these on sales for $39.99! the sound quality is pretty good and they are very comfortable to wear. the blue color is really nice it gives it a metallic view

We bought these for our son to use in the military so he could listen to music and not disturb his roommate. He absolutely loved the noise canceling quality and the water proof features. He wears them while exercising. Then I bought the same ear buds for my husband. He, too loves the same features as well as the great sound quality or the music. They hear the music "better " through the earbuds. They both read other reviews so they were aware that they needed to follow the directions to get both sides to work properly. Highly recommend!

The sound quality and bass is amazing but I have connectivity issues with these at times. Sometimes it doesn’t connect and I have to but it back in the case and move it around so it can connect.

good sound quality, but I have had some difficulty getting a good enough fit to reliably keep in my ears (even with multiple attempts at changing the sizes, etc). Better for me when not very active ( Ie. I am afraid if I were to use for outdoor workouts I may lose them in the mud or such)

I’ve had these headphones for about a month so far. The sound quality is very good and the app is cool to customize the sound. Overall great headphones, the only thing that bothers me is that they tend to fall out my eat every now and then.

Work like a charm. When I first tried them through my phone, I thought that I was listening to my smartphone's speaker! They stay in your ear great during all kinds of movements.

For yhe price the sound is great. Love these headphones!

Great Quality. I love how they fit and the spund is superior to many top name brands. Im very happy with my purchase.

These are amazing. The noise canceling is probably one of the best I have ever used. The charge last 8+ hours

I am quite pleased with the sound quality and charging capability of these earbuds. They also fit my ears very well. It doesn't matter much to me, but I do like the blue ones.

I can't believe the deal I got this JBL mini headphones. I got it under $50. The sound is great for the price. It has a great bass. It's better than my $100 Jabra headphones.G

My granddaughter loved these earbuds for her gift! The color is like champagne, so not exactly white but she still liked them a lot. Sound quality is good and fit is nice too!

A well-known company, headphones that sit well in the ears and do not fall out, hear excellently.

Alright so these headphones I bought them on sale thinking hey it’s cheap let me give it a shot. I currently daily drive apples AirPods 2nd gen and I love them, but recently I had been looking to upgrade so I figured I’d give these a go I daily drove them for about a week using them for long hours as I gamed or studied. My conclusion is that: 1. They are not comfortable to wear for more than about 30 minutes they start to hurt the inside of the ear. It does give you the option to switch the rubber for your ears to the small, medium and large. Though I found it to be uncomfortable for all of them. 2.They are not easy to put in your ear right off the bat and take a lot of re-fitting or twisting and popping out and back in to get it to feel just right. 3.The sound quality was impressive and compared to my AirPods I believe these JBL’s sounded better and could definitely capture bass and other instruments in music better than my AirPods. 4. The noise cancelling or ACL sucks there’s not much to say about it other than it leaves much to be desired. 5. They have a good long lasting battery life in the case and EarPods for sure so that’s always nice. Ultimately I let a friend get them from me as these were not the headphones for me due to it not fitting in my ears well (they constantly popped out within like 10 minutes of being in the ear as well). Also from the other faults I gave it above I would say these aren’t for everyone and if you have the option to try these before you buy these I definitely would recommend that route instead as you could be left completely unsatisfied for your purchase but some people probably won’t encounter the same problems I did depending on your ears.Also before I end this the JBL headphones app is a pain in the butt to use and doesn’t always recognize it’s connected to your phone so yeah that sucks. It also cannot do pass off between devices you have to disconnect it from another device before connecting it to another.

The sound is great. It has smart features. The battery life is great. I have 2 pairs for thy kids.

This item was a gift to my friend. He said it sounds perfect and fits in his ear without falling

Excellent sound quality, great noise canceling, comfortable, fast charge, good battery life, great price.

I'd skip these if you use plan to use them daily. I only wear them for workouts. I bought them for because they claim to be waterproof. The first pair started producing very low volume in both, now the second pair is doing that in the left. They fit okay, not great. I think they are a bit heavy to fit right, or the balance isn't even enough to keep them in your ears. The connectivity is difficult to make work because of the lack of features. So one side usually works when you take both out at the same time. Only way I've gotten them to work when this happens is put that side back in the case.