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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1267 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 1,267 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Quality Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well-made good sound quality. Would buy again if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Doesn't fit all ears

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good entry-level buds does not seal to well battery last a good amount of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good afordable headphones would buy them they will last long

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Bad connectivity

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The connection isn't instant. Additionally, if you receive or make a call while connected, it disconnects immediately after answering. It’s also not very comfortable to wear. Mine stopped working after three months and no longer holds a charge.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We're here to help with your JBL Tune Flex. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please ensure the pins are dried before placing them back on the case. Also, when answering the call, change the audio route setting in Settings. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Must have.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use them all day. Great quality and great value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JBL headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a wonderful headphones when this prices.i loved it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great!! Bought for step daughter and she loves them!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not impressed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to run. I find that I can hear the wind in the earphone while I’m listening to music. I don’t like that. There may be an app for settings, but when you adjust the earpiece it stops the music and is not really intuitive (it doesn’t start back on its own or with another tap). There is a setting that you can tap to hear “ambient noise” and also “noise cancelling” so it’s nice that they are both an option, but I haven’t noticed a big difference.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you taking the time to provide feedback on our JBL Tune Flex. We understand that it didn't meet your expectations. We're looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you're encountering any technical issues with this product, you may reach out to our Customer Support for further assistance. JBL

  • Cons mentioned:
    Charging, Connectivity

    Rated 1 out of 5 stars

    Find Another Option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to upgrade to these from a cheaper pair. Really frustrating that the right one never connects properly and a couple times neither of them charged in the case. Definitely cannot recommend.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Crisp clear sounds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Always connects and crisp clear sounds!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ear pods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality great! Prefect gift for Christmas!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just the name, no substance

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JBL is known for good aound but not this model. No noise control. Fitting is bad. Sound is okay.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Deliver time sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product great only thing is this the second time in a row i order the get a message saying item us delayed for 2 to five days what's up with that

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and love the long connectivity range

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Was great until 5 months later one won’t charge

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Were amazing until 5 months later and one ear bud will no longer charge so now I can only use the left one. Defeats the purpose of noise cancellation and using them in general. I bought a cheaper pair of JBLs a year or 2 ago and they were great so I decided to upgrade but apparently that was the wrong decision. Can’t believe I’m already having issues with them especially since they aren’t used on a daily basis. Very disappointed and a waste of my hard earned money. Too late I’m sure for a return.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    True Wireless Noise Canceling Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and microphones for your money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ear... bombed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay for listening. Not very good for call. Samsung earbuds are better for both for me.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Very good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was awesome. However I would rather have more battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Earbuds Ever!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best pair of earbuds I have ever owned! The value you can get out of these things is insane!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tune Flex

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it had a little more bass and better grip with the ear pieces

    I would recommend this to a friend
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