Customer Ratings & Reviews

We appreciate your feedback regarding your experience with JBL Tune Flex. To resolve the issue, we suggest cleaning the contact pins on the case and left earbud using a cotton swab with alcohol. These pins can be sensitive to dust. Please make sure to dry the pins before placing them back on the case. If the issue persists, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST)

Thanks for your feedback. We're always looking for ways to improve. With our JBL Tune Flex, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, please contact our customer support.

Thanks for your feedback. To unmute your microphone, please hold your left earbud for two seconds. Also, please make sure that your JBL Tune Flex is set as your audio input. If you need more help, please contact our customer support.

Thanks for your feedback. TWS ear buds are prone to debris getting on the metal charging points. This can include sweat, grease, ear wax, etc. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Please make sure that the pins are dried before placing them back on the case.

Thanks for your feedback. We're here to help you with your JBL Tune Flex. Please be informed that all our products come with a one-year warranty. To initiate a claim and assist you with the replacement, please fill out our warranty form under this link: https://support.jbl.com/us/en/customer-service/warranty-request.html

Thanks for your feedback. We're always looking for ways to improve. If your JBL Tune Flex charging case is not charging, try cleaning the charging contacts on both the case and the earbuds with a cotton swab and rubbing alcohol to remove any dirt or debris, you might want to try a different charging cable. If you need more help, please contact our customer support for assistance.

Thanks for your feedback. This instance is sometimes caused by the quality of your source, depending on what you are listening to. You may check the music player app on your source device to see if Equalizer is engaged. If engaged, turn off the equalizer. If turning it off does not resolve the issue, turn it on again and adjust the EQ by boosting the bass to your liking. If you still find the bass insufficient, you can control the Equalizer through the JBL Headphones App to adjust and enhance the bass levels. Should you wish to increase the bass level of your JBL Tune Flex, you can use the App for this purpose. If you have already tried this and remain unsatisfied with the bass, rest assured that we're always looking for ways to improve, and your feedback will be forwarded to our development team for future improvement.

Thank you for your feedback. We understand that our JBL Tune Buds didn't meet your expectations. To take advantage of the Active Noise Cancelling feature, ensure proper fit since it relies heavily on a good seal in the ear to effectively block out ambient noise (ear tip settings included in the JBL Headphones App). You also need to make sure to turn off Ambient Aware feature. If you need more assistance, please contact customer support.

Thanks for sharing your feedback. Our JBL Tune Flex has up to 32 hours of battery life. This may vary depending on volume and music content. If the unit doesn't meet the advertised playtime hours, even at low to mid-volume levels, there could be a problem with the battery of the unit. Please contact our Customer Support, so we can assist you.

We appreciate your feedback. Please check the audio settings on your device to confirm that the 'JBL Tune Flex' is selected as the default output audio device during calls. You can also try using the earbuds on a different device to determine if the issue is with the earbuds or with the source device. For no sound issue, dust or debris can block the ear tip screen and cause low volume. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If the issue persists, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST)

We appreciate you for sharing your feedback on our JBL Tune Flex. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you encounter any issues with your unit, we recommend contacting our Customer Support to help us understand more about it and take the necessary actions.

Thank you for your feedback. We understand that the size of our JBL Tune Flex didn't meet your expectations. If you need more help, please contact JBL Customer Support.

Thanks for your feedback. We're here to help with your JBL Tune Flex. First, try it with different music apps. If the issue remains, try turning off or on the EQ on your device's settings and enhance the bass slightly. Then, pair your earbuds with other devices to identify any source device issues. Lastly, reset the earbuds by double-tapping them and holding the button for over five seconds while they are powered on and not charging. You may have to 'forget' the device on your unit to reconnect it. Please contact us if you need more help.

We appreciate you taking the time to provide us with your feedback. We're sorry to hear that it didn't meet your expectations. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune Flex. Please contact our customer support service via our official website or toll-free hotline.

We're here to help. We'd like to know more about the issue you're experiencing with your JBL Tune Flex. To assist you further, please contact JBL Customer Support.

We appreciate you taking the time to provide us with your feedback. To isolate the issue with your JBL Tune Flex. try to clean the charging terminals on the earbuds using a swab dipped in rubbing alcohol, as a foreign matter on the metal charging contacts may affect the charging process. If the issue remains, please reach out to our customer support at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)

Thanks for your feedback. If your JBL Tune Flex earbuds has no sound issue, you can try manually pairing the buds by putting the buds from their charging case and removing them again. You can also do a reset with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. If the issue persists, please be informed that all our products come with a one-year warranty. To file a claim and assist you with the replacement, please contact our customer support at (877) 871-6755 / Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).

We appreciate you for sharing your feedback on our JBL Tune Flex. We want to ensure you get the most out of our products. We'd like to work with you directly to address the issues you're experiencing with your earbuds. Please reach out to our Customer Support for further assistance.

We appreciate your feedback regarding your experience with our JBL Tune Flex. To achieve the best seal and a secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. You can also try different sizes of ear tips or replace the open eartips with the sealing eartips that came with the headphones to see if a better fit can prevent them from falling off.

Thanks for your feedback. You may contact BestBuy to further assist you with the missing parts of your JBL Tune Flex.