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Customer Ratings & Reviews

Your price for this item is $52.49
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The comparable value price is $149.99

Customer reviews

Rating 3.4 out of 5 stars with 880 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 3.3 out of 5 stars

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Cons mentioned filter

60%would recommend to a friend

Customers are saying

Customers praise the Epic Air True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, and long battery life. They appreciate the snug fit that stays in place, allowing for comfortable wear. However, some users have experienced connectivity issues and challenges with volume control and pairing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 879 reviews
  • Rated 4 out of 5 stars

    It is a good deal on sale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have both the airpods and these. My airpods keep falling out during some of my exercises. The ear hook on these keep them on my ear. The sound is much more "tin-ey" than the rich sounds of my airpods. The different ear coverings supplied don't really help me at all. Perhaps I am unable to find the right "fit", but I think the sound just isn't as good as the airpods. I just learned they came out with a new version, but there is no upgrade path to this model - so perhaps that is why they were on sale.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    They need to get it together

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Check all the reviews on these. Don’t charge. Don’t sync. Can’t hear anything when they are “on.”

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best earbuds for runners!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Epic Air True Wireless Earbuds by JLab Audio are the best earbuds I've ever owned! As someone that runs 15-20 miles a week, I needed something easy to use and preferably wireless. I love running with these because I can easily change my music without any trouble. I've never had any trouble with the battery not lasting through any of my runs. I would highly recommend these!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good only as single. Stereo not working well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm using just single unit (no matter left or right) and completely satisfied .. When connecting both, sound interrupted every min..

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound good. It took some time to get used to but not long. I recommend the Geek Squad protection.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    epic air bluetooth case weak

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones worked great til the micro USB attachment to charge the case broke then not so good.... Good sound quality and worked well for walking and working out if the micro USB charging point hadn't broken 3 months into use than this would be a 5 star review... Will let you know how sorry jlab's customer service is shortly!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Mongo3,
      We're very sorry to hear that the USB attachment broke, we will definitely get you taken care of under warranty. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may offer you a few solutions.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Cons mentioned:
    Charging

    Rated 2 out of 5 stars

    Too gimmicky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally liked them, I need the wrap-around-ear but quickly disliked them mainly for the charging cord (gimmicky). I also found that one of them didn't charge when placed in the box. They're suppose to charge automatically from either the box's charge or an external plug. I need more reliability. I ended up returning them.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Terrible product never worked right from day 1.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great concept but they never worked together. I returned them and had the exact same issues.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 1 out of 5 stars

    Sound is good but lag problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is very nice, sound is good and battery life is reasonable but whenever Im in a gym it has sync problems and the sound halts and comes back intermitently. I wont recommend if you use it in a gym. It is really annoyng so i dont reccommend.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, sound is clear and outside noise is not heard. fits well around ear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The initial pair I purchased was defective. But returned and second pair worked great. Easy to use, great sound.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Love to truly wireless headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this headset. It stays in my ear and they do not fall off. Great sound

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had okay sound. But it was connection issues that caused a return.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Terrible connection issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most comfortable earbuds I had ever worn but the bluetooth connection was the worst I had ever experienced out of at least a dozen bluetooth earbuds I have owned over the years. Returned the next day.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 3 out of 5 stars

    Good not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is very sensitive in terms of charging, sometimes it would not charge

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Good Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These stay in the ear nicely and give good sound. i would buy again.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Doesnt work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible connection. They keep going on/off and they keep changing tracks

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a gift for a family member who has requested them and they will be glad to get this on Christmas day and they really do like them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter purchased these and loves them lightweight and awesome sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Great sound, overly sensitive and glitchy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned them not even a week after buying them because they were glitchy. They would turn off randomly, start playing my book or music without me wanting it too. They constantly disconnected. However they did have good sound quality.

    No, I would not recommend this to a friend