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Customer Ratings & Reviews

Your price for this item is $35.99
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The comparable value price is $99.99

Customer reviews

Rating 3.7 out of 5 stars with 390 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

65%would recommend to a friend

Customers are saying

Customers regard the Epic Executive Wireless Noise Cancelling In-Ear Headphones highly for their exceptional sound quality, extended battery life, and overall comfort. However, some users have expressed concerns regarding charging issues, microphone quality, occasional connectivity problems, and discomfort while wearing the earbuds for extended periods.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 390 reviews
  • Rated 4 out of 5 stars

    Gift giving

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The individual I purchased these for can't stop thanking me.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great price for ANC earbud headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a reasonably priced ANC that I could use during my workouts and have been happy so far. I've tested them at home listening to music, on a plane and during a workout. Build Quality - These are well made, buttons are easy to hit while wearing them. Sound Quality - I think these sound really good and have good bass and all of my music and audio calls sound really clear. ANC / Noise Isolation - With a proper fit these work very well. The natural noise isolation blocks out a lot, and I recently tested the ANC on a flight and it did it's job well. Fit - Customizable, they stay in well and I have no issues with them falling out while exercising. Case - The case feels and looks nice, and can hold the charging cable and wired adapter fine. Battery Life - almost 8hrs of battery time and quickly charges Connection - No issues with range or connection speed. I Overall, I feel these are great Bluetooth earbuds, especially with ANC at their price point.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality for a great price! Made the perfect gift.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 1 out of 5 stars

    Constantly cutting off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am super disappointed with these headphones. On the bright side they are comfortable but that does nothing when you cannot listen to your music while running. The sound is constantly cutting, the Bluetooth connection is not good at all.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi AAMF,

      We are bummed to hear you are having issues with your Epic Executive earbuds. We do stand behind our products 100% with our warranty policy. Please contact our customer support team at 405.445.7219 and we will be happy to help you.

      Thanks,
      JLab Audio
      #FINDYOURGO jlabaudio-conv

  • Rated 4 out of 5 stars

    Not bad nice snug fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Snug fit, sound ok not bad for price. A little clumsy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wires get in the way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but the wires get in the way when running

    No, I would not recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 2 out of 5 stars

    Basic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't sound to good. People couldn't hear me over back ground sounds

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey dragon,
      So sorry to hear of the call audio issues that you are experiencing. The Epic Executive, should have crystal clear call audio for both parties. Sounds like, unfortunately, a bad set. We do cover all our Bluetooth headphones with a one-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of under warranty.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Rated 3 out of 5 stars

    Should have gone with apple!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wireless headphones clog my ears and I am told that the other person on a call hears muffled voices.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Noise cancelling mediocre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds ok noose cancelling suck since i use them outside when cutting grass. Can still hear lawnmower and blower. Get better results from my old LGs. For being i got this at 50% discount but at full price they SUCK. Also have problems with people hearing me during a phone call have to put the mic next to my mouth.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello,
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Cons mentioned:
    Microphone

    Rated 2 out of 5 stars

    Terrible Mic/phone connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is no good for phone conversations. The Mic doesn't work.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey mort,
      So sorry to hear of the defective mic. We do cover these under warranty for two years, and would like to get them replaced for you. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Rated 3 out of 5 stars

    Average at best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made very cheaply for 99$, I purchase these on sale for 39.99$ and still decided to return them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor sound. Inadequate sound cancelling. It does have good range

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not happy with noise cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset was to travel light and have noise canceling at a good price. I found no effect when using the noise canceling and they were a little uncomfortable for me. I returned them and will try another brand. I have Bose on the ear which have great noise canceling, however, they are expensive and a little bulky.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not noise canceling.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok head phones but are not noise cancelling unless you turn them up way too loud.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Cord length

    Rated 1 out of 5 stars

    Subpar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two, one stopped charging within two weeks. Sound ok but cord too long. Range away from phone not as good as Beats. Also need to be facing device. Not impressed.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    It was ok

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds was good however the battery life did not last as advertised. Returned

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit uncomfortable and not realy noise canceling.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for. The price was right at the time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Well, they work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a lot to say about this unit. They are just okay!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    JLab Earbuds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The neck strap part is really annoying when running, even when using the adjustable notches. I eventually replaced these with Sennheiser earbuds because they stopped charging/turning on and weren't worth going through the warranty to get a replacement.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey there, if you put in a warranty claim you will receive store credit and be able to purchase a pair of our true wireless earbuds instead. -JLab Audio jlabaudio-conv