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Customer Ratings & Reviews

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Customer reviews

Rating 3.7 out of 5 stars with 390 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

65%would recommend to a friend

Customers are saying

Customers regard the Epic Executive Wireless Noise Cancelling In-Ear Headphones highly for their exceptional sound quality, extended battery life, and overall comfort. However, some users have expressed concerns regarding charging issues, microphone quality, occasional connectivity problems, and discomfort while wearing the earbuds for extended periods.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 390 reviews
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and work good for airline travel. Enjoy using them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good earbuds. Some may want more bass but not too bad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good ear phonea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earphones for everyday use... we bought them for a gift...

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Really nice and comfortable.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The likes outweigh the no likes, that forces me to grade it better than average. Like IP54 limited dust protection/splash resistant, wish it was ip67. Comfortable, I forget I am wearing them. Other neck wrap styles headsets fail to meet the comfort of these. Innovative ideas with many things. The rubber neck piece is removable if you prefer the wire rather than the wrap. The adjustment of the wire length is unusual also, in a good way. More than 11 hours advertised battery life with ANC turned off. Stays connected continuously with little to no battery usage if nothing is playing. Mic is extremely clear. No like: The waffle looking earpiece is extremely uncomfortable. Bluetooth range is poor, walking more than 6 feet away from my phone could cause a disconnect. Other times it reached up to 20 feet. Active Noise Canceling is a joke, seriously I heard as much with it on as I did with it off. The only thing it accomplishes is using the battery quicker. Controls are wonky, I kept redialing last call when pausing. Pausing when trying to use Google assistant. I never was able to dial last number intentionally. Conclusion: If you are looking for a headset to workout with. No just no. Look elsewhere, it is splash resistant and won’t last many sweaty workouts. If you are looking for noise cancellation. No, just no. It is a complete joke that it is advertised. If you are looking for a very solid headset for work, sitting around, travel, etc. Pick up a set. They are nowhere near as good as higher priced competition, but they are the best JLab I have tried so far. For the money saved, you will be pleased. They are far from perfect, but they are quite good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as a gift for my sister, she absolutely loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iPhone equipment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great help by your sales in finding what we needed

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Not good for talking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has great sound but people don't hear you talking and it falls out too much

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Galaxy8,
      We are so sorry to hear of the mic issues that you're running into. Calls should definitely be crystal clear on both ends. We do cover these under warranty for two year, and would like to get them replaced with a new unit. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of under warranty. Thanks, JLab Audio #FINDYOURGO jlabaudio-conv

  • Rated 5 out of 5 stars

    Very nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wireless earbuds, easy to use and very practical.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have. So many to choose from. Easy to charge.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy BT very poor connection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor BT connection can’t get through a full song without losing connection tried multiple different devices same issue. Tried to return to Best Buy but due to the current pandemic the store will not accept returns at this time “but will sell you new products” and was told to call back once this pandemic is over and try to return then...

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey,
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you a new set under warranty.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 5 out of 5 stars

    A anniversary present

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife just loves it & takes it to all her work-outs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this bluetooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this bluetooth for my daughter she loves it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    not the best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One head phone stopped working after about 6 months of having them.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My nephew loves these!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for noise reduction and compact-easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Right buds go out quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound but right earbud went out after a few days of usage

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Banksy,
      We are very sorry to hear of the troubles that you have run into. We most certainly want to get you a new set. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Sound great... Not so durable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charging port broke within 3 weeks. Unfortunately lost them before I was able to return.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    didn't last long

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got for my daughter for college. stopped charging and she can't use them anymore

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds will not stay in my ears. If I have one earbud in the other earbud slides down.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Rika,
      So sorry to hear of the fitment issues that you're running into. We recommend trying all of the ear tips that we provide, to find the best fit possible. if you have tried this, and are still running into problems, please feel free to reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may provide you with a few more solutions.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    So far, so good. Hope these last.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound pretty good. Battery time lasts my full 9hr shift at work. My only issue so far is it likes to disconnect from my iPhone and not reconnect unless I turn off both my phone AND headphones and reboot both. Then it reconnects. Not sure why it does that, but it’s happened 3 times in a week. Otherwise, it’s pretty nice. No ear pain, and the noise cancelling works great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    do not recommend to anyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are horrible. Unless there are zero obstructions, these headphones cut out a lot. This includes pants pockets. If you move, they don't work. If you put your phone in your pocket, they don't work. I can't even begin to imagine wearing these out on a run. For as much as these headphones cost, I honestly expected a lot better.

    No, I would not recommend this to a friend