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Customer Ratings & Reviews

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Customer reviews

Rating 3.7 out of 5 stars with 390 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

65%would recommend to a friend

Customers are saying

Customers regard the Epic Executive Wireless Noise Cancelling In-Ear Headphones highly for their exceptional sound quality, extended battery life, and overall comfort. However, some users have expressed concerns regarding charging issues, microphone quality, occasional connectivity problems, and discomfort while wearing the earbuds for extended periods.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 390 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Noise cancelation does dramatically reduce battery life. But the earbuds fit snug so for most of my environments I don’t need the noise cancelation.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Compact In-Ear Headphone with value

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality sound though this cannot remove the noises such as loudly-played music from the streets outside.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is good. The extra wires for using the jack for wired use instead of wireless is good for when the battery is low. However, the porr in mine broke in exactly 1 month, rendering the device inoperable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Jlab Executive

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good quality ear phone. The sound is great, fits your ear with many different size cups.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good for noise cancelling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling Works very well, not as good as a bose, but very good results based on the money invested. the bad thign is the Microphone, looks like I´m in inside a bottle, and it is worse when you use in a PC. not good for a home office when ant to make a call

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Decent sound for less $

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've purchased nicer headsets before, and there is a difference. But, if you're on a budget or buying them for someone who's a little more careless, you'll be happy with these.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great set of Ear Phones. High Quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of Ear Phones. High Quality, noise cancellation works like a charm. Connectivity range is awesome, battery life is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. The battery life is great. The sound is amazing. I bought these for myself and will buy another pair for my boyfriend.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great earphones for mowing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as good as a sony wireless headphones for the money, good for mowing and walking without getting your cord hooked or snaged

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sounds great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    battery life is short. After 2-1/2 hrs it says “low battery” but it last almost 8hrs w/out “anc”. The sound is GREAT. The noise canceling works really good.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    OK earbuds for wireless

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup: Bluetooth setup with Android phone was easy. There was no app to install. The unit came mostly charged (instant gratification for those who need it). Accessories: The earbuds came with a short USB charging cable, a single-ended 3.5mm stereo to USB adapter, a nice zippered case, a rubber sleeve for flat cable connecting ear pieces, and variety of tips and ear paddles. Noise cancelling: I could not tell if true active noise cancelling was implemented (i.e. inverse wave form generated to cancel out ambient sound). There was audible white noise when noise cancelling was enabled. This is more noise masking than noise cancelling. There is a fair amount of noise attenuation when the earbuds are fit snuggly in the ears. Design: The earbuds are comfortable and stay in place for me. The “paddles” can be cumbersome to install, but can help keep the phones in, especially while exercising. Wearing the strap behind the neck is more comfortable than hanging in front. However, you will need a mirror to see the lights on the right control module when worn around the back of the neck. A good seal is essential to getting the best possible sound quality. Be sure to find a tip that works for you. There are two rings on the barrel of each earpiece that allow the tips to be positioned at the barrel end or near the body of the earpiece. You may want to try both positions to get the most comfortable and effective seal. While it might be OK for use with a phone, the USB cable with 3.5mm stereo adapter is too short to use with my laptop computers. In-line microphone & remote control: From what friends and colleagues tell me, the microphone works well. I had to turn the gain all the way up when using them on a teleconference. Not being tethered to a phone or computer is nice. The in-line remote control works with Android music apps (e.g. Neutron). The center button is play/pause (short press). The up/down buttons work for volume (short press) and forward/back track selection (long press). The remote did not work well for me on phone calls. A short press on the center button is supposed to answer an incoming call. It disconnected the Bluetooth when I tried it. Sound Quality: These are not audiophile quality in-ear-monitors (IEMs). The bass and mids are forward and treble is recessed. Equalization helps considerably. Microphonics are minimized by the soft cable. These will not replace my $400 IEMs, but for the price they are a solid on-the-go, Bluetooth performer with all genres tested (rock, jazz, classical, & pop). Battery: The downfall of any small Bluetooth device, battery life. The battery came almost completely charged. Voice messages at startup let you know the battery status, “Fully Charged”, “Medium”, and “Low”. Charging from fully drained (using USB3 port on my computer) took 1.5 hours. I lost a full charge overnight when accidentally leaving them on with noise cancelling. If you remember to turn it off when not in use, you can get the advertised 7 hours of Bluetooth audio with noise cancelling. The following albums were sampled during my review: Adam Harasiewicz: Chopin Nocturnes & Preludes Adrian Legg: Waiting for a Dancer Antonio Pleeth: Geminiani 6 cello sonatas Beatles: 1 Billy Mclaughlin: Fingerdance Bonnie Raitt: Road Tested Calum Graham: Phoenix Rising Creed: My Own Prison Dirks und Wirtz: Kinski Spencer Gismonti Don Ross: PS15 Earl Klugh & Bob James: One on One Francois Sciortino: French Guitar Giovanni Palombo: La melodia segreta, A Secret Melody Goran Sollscher: Eleven-String Baroque Hoff Ensemble: Quiet Winter Night Jian Wang: The Baroque Album Joe Satriani, Surfing with the Alien, Crystal Planet, Flying in a Blue Dream, Unstoppable Momentum John Doan: A Celtic Pilgrimage John Williams: The Guitarist Julian Webber: Elgar Cello Concerto - Saint-Saens Cello Concerto No.1 Krzysztof Meisinger: Villa-Lobos Melodia Sentimental Laurence Juber: Guitar Noir Lawson Rollins: Elevation Los Angeles Guitar Quartet: Spin Luca Stricagnoli: Luca Stricagnoli Markus Segschneider: Snapshots Michel Haumont: Michel Haumont & Co Mike Dawes: What Just Happened Mstislav Rostropovich: Beethoven The Cello Sonatas- Vol1&2, Chopin Cello Sotatas, Schubert Schuman Debusy Cello Sonatas, The Brahms Sonatas, Vivaldi - Tartini - Boccherini Cello Concertos Nora Jones: Come Away with Me Oslo String Quartet: The Shubert Connection Peppino D'Agostino: Acoustic Guitar Ryan LeBlanc: Speechless Sarah Mclachlan: Fumbling Towards Ecstasy, Surfacing Sergio & Odair Assad: Sérgio & Odair Assad Play Piazzolla Steve Vai: The Ultra Zone, Fire Garden Tomasz Gaworek: Born To Be Together Tori Amos: Little Earthquakes TRONDHEIMSOLISTENE: In Folk Style, Souvenir I & II, Vladimir Horowitz: Rachmaninov Piano Concerto #3 Yo-Yo Ma: Bach Cello Suites Nos. 1, 5 & 6, Rachmaninov Prokofiev Cello Sonatas, Mendelssohn Piano Trios, Op. 49 & Op. 6

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Misses the Mark

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to go with my new iPhone (which has no audio jack). I was really attracted to the noise canceling feature of these because I travel on airplanes and it is super nice to knock out the surrounding distractions. While these do a decent job with music (but not anything amazing), the noise canceling feature is a joke. It only seems to work on some audio frequencies (highs and some mids) but does not do a full spectrum noise reduction. I should have returned them in retrospect, but I've been too busy to make that a high priority.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Time2Time,
      So sorry to hear of the issues that you ran into with the noise cancelling feature. They should most certainly block out 90% of steady frequencies, i.e. jet engines. Sounds like you may have received a bad set. We do cover these under warranty for two years, and would like to get them replaced for you. Maybe a different model. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    These work well for the price i paid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well, just wish they came with multiple piece sizes to hold earphones in. Besides that, sound is good. Wish battery life was a little longer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Overall good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for a noisy environment. The noise cancelling feature works great and allows me to listen at lower volume levels. Sound quality is good.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is very crisp and clear. The charging is fast and the battery life is exceptionally good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Value for money Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JLab headphone is a great value buy. works very well. noise cancellation on/off and switch to wired mode in case of battery drain is unique.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good comfortable to wear and great sound for an earbud design, I would buy Jlab Audio again great stuff.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad, but want more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these for 3 weeks and am relatively happy with them. They have good sound and are comfortable. Having the adapter was fantastic for my cross country flight. The noise reduction worked wonders on the flight too and I was able to keep the volume low. But on the street or the subway, the noise reduction doesn't help. Because of the design, no matter what ear piece I use, I don't get a good seal that I do with much cheaper ear buds. I even get wind noises. So I'm turning these up more than I would like to. Though I was originally looking for true wireless buds, I'm glad I got these because of the versatility. They seem to bang on my neck too much for running, but i don't run much and they are fine for use with my stationary bike and rowing machine.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality for the price vs more expensive

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality of this wireless headset works as advertised. I did not test the noise cancelling feature since I only tested this in my home and not on an airplane or other continuous external sound interference. You do have to get used to the way it hangs around the neck but this configuration has a way better chance of not getting lost of one of the earplugs pops off.

    I would recommend this to a friend
  • Cons mentioned:
    Cord length

    Rated 4 out of 5 stars

    Ok earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear buds work fine. The cords are a little long. It's a little annoying that the toggle buttons are not as easy to access as I thought.

    I would recommend this to a friend
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