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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens tomorrow at 10 am
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Customer Ratings & Reviews

Your price for this item is $35.99
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The comparable value price is $99.99

Customer reviews

Rating 3.7 out of 5 stars with 390 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

65%would recommend to a friend

Customers are saying

Customers regard the Epic Executive Wireless Noise Cancelling In-Ear Headphones highly for their exceptional sound quality, extended battery life, and overall comfort. However, some users have expressed concerns regarding charging issues, microphone quality, occasional connectivity problems, and discomfort while wearing the earbuds for extended periods.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 390 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasnt sure how these would work, but they are great! Batteries as last about7 hrs, and as pubs is good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Sounds great! Poor battery life.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, noise cancelation is fantastic... battery life is horrible. Expect 4 hrs of actual use. With noise cancellation. Also the on off switch is not very user friendly.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Kinda like thrm

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the noise cancellation feature, but struggle with the lack of adjustment around the neck piece.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great bud choices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound considering I’ve always used Beats. The choices for the ear buds is great aswell as the two choices for the neck rest.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great wireless buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You them at work and gym. Excellent sound so far and the earpieces are comfortable...

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    LIght Weight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buds have great sound. It's been a chore trying to find the right size piece to fit properly in my ear. They are comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great while they are working correctly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves the headphones but they start cut in and out and eventually lose sound completely. Make sure you get the replacement warranty. Still a good pair of headphones while they last

    I would recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 2 out of 5 stars

    Disappointed...Lacking basic functions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although they sound okay (not to be confused with good), very flat. The lack of microphone (which I suppose was my fault for not ensuring that they did not have one) makes them non-utilitarian as I have to take them in and out every-time I get a phone call. iPhone standard issue wired EarPods sound better. The noise cancellation is not as advertised, but does an okay job considering the price point. Battery lasts a day...if the noise cancellation is turned off. Turning off headphones does not turn off noise cancellation, so that could further drain battery. Will not summon Siri.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Knghtd1,
      We're very sorry to hear of the number of issues that you ran into. We do cover all of our Bluetooth headphones with a one-year limited warranty, and would love to get you set up with either a new pair, or a different model. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Rated 4 out of 5 stars

    Fabulous for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones work great even without noise cancellation on! the noise cancellation creates a white noise I can't stand that close to my brain. if you're listening to music its ok but watching videos that have "pauses" you will notice it more. The only other complaint is the charge port becomes weak to where I have to set something on top of that section to create "contact" with the charger. the rubber pieces collapse on them selves when in use for a while creating a not so snug fit.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product has great sound quality but the battery life is less than half of what it stated. You get a couple hours of talk time at most before you need to charge again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these earbuds for our grandson. He absolutely loves them. He says the music is fantastic,and phone calls are clear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came exactly as described and it was the money

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for the price, quality audio good range for all types of music and audio.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Fit
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Comfortable and nice sound quality

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had tested many in-ear headphones and so far these have fit my ears the best. They actually stay in my ears without having to fuss with them constantly. They came with Cloud Foam tips with I do prefer. The only problem I had is I lost one tip the first day. They tend to fall off easier than the other tips. I did contact JLab and had a whole new set of tips in about a week. Very good customer service. These headphones are also very nicely balanced. You have the power pack on one side and the controls on the other. This makes the weight of both sides even. It is about time someone thought of this. Most others have the control on one side which makes that side heavier which causes the whole wiring to always slide in that direction when moving. NOT THESE :-) they stay centered. The only disappointment to me is the noise canceling feature. I just really can't tell a difference when it is on or off. With any other headphones I have owned with this feature, you really notice the difference. Maybe I simply have not been in an environment to notice a difference. I also noticed the noise canceling feature stays on when you turn the unit off. This I assume this will kill your battery. For these couple reasons, I removed 1 star. They still sound great and cancel noise effectively either way. All that said, with many in-ear headphones in my house to choose from (5-6 pair), these have been my go-to now. PROS: -Battery Life -Sound Quality -Better bass than most others I have tried -Balanced Well -Fit -Plug in cord option -Bluetooth Connection CONS: -Noise canceling not super impressive -Cloud Foam Tips fall off easily -Noise cancel does not turn off when you power down without pressing a separate button. Bottom line, For the price I think you will be very pleased with this purchase. I think JLab is really starting to produce some nice products.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    good fit, good sound quality, easy to pair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these earbuds are easy to pair, and provide good sound quality with a good fit.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these earbuds. Sound great, they stay in my ear while working out.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent headset for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have a good range, but I bought them to use as a headset to make calls through my computer but they just don't slice the bread. I use them now when tooling around the house.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 2 out of 5 stars

    Not very good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came "new" with plastic cracked and missing near charging port. The fit and fit accessories are good. Sound is what you expect at this price. The noise canceling is hardly noticeable. The battery is the biggest disappointment. I bought these for doing yardwork outside, but the battery doesn't even last 2 hours with noise canceling on. Far less than advertised. I can't recommend these even at sale prices.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we're sorry to hear about this. Please reach out to JLab or Best Buy regarding this issue as it is unacceptable for a product to be sold if it was broken in transit. -JLab jlabaudio-conv

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sound great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very comfortable and they sound great!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Very good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great headset, batteries last a long time. Sounds are very good

    I would recommend this to a friend
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