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Customer Ratings & Reviews

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Customer reviews

Rating 3.7 out of 5 stars with 390 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

65%would recommend to a friend

Customers are saying

Customers regard the Epic Executive Wireless Noise Cancelling In-Ear Headphones highly for their exceptional sound quality, extended battery life, and overall comfort. However, some users have expressed concerns regarding charging issues, microphone quality, occasional connectivity problems, and discomfort while wearing the earbuds for extended periods.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 390 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    meets expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for airplane audio although did not stay plugged in well

    No, I would not recommend this to a friend
  • Cons mentioned:
    Cord length

    Rated 3 out of 5 stars

    Cords are too long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked fine and were loud and what I wanted, but the cords were too long and hit off the back of neck when running

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed by the quality of the sound for the price!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best Ear Buds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are awesome battery life is great last 12+ hours I do a lot of driving, and long phone calls for work, i listen to audio books all day when I'm not on the phone Only downside is that they get caught on things all the time

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Staticy at times

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Static comes through at times when talking, but the sound is clear when listening to music or video

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Good quality earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Easy to set up. Comfortable. Right price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GYM RAT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I thought the cord was way to long, but after about a week I realized it is extremely good for access to the unit controls especially when working out , also the controls are easy to use they fall naturally under your fingers, this is a good purchase!!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Great fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, but noise canceling doesn't really work

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just received my earbud and seem to be very good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound great a little confusing to operate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it talks but hard to turn on. Great sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good NR Headset!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Value! The sound, the price, the lack of noise!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Cord length

    Rated 2 out of 5 stars

    Too big

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was great but the cord was too long and hit on the way.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    good quality and easy to travel

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these on my business trips and find them great the only difficulty is how they plug into a normal sound system ( when I dont use them on wifi). I had to exchange the previous set but jlab lab were great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not satisfied with the performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earphone started making a humming noise when it connects to the phone over Bluetooth. When the music is played, the humming noise goes away, but if nothing is being played, there is a constant humming noise in the earphones. The noise cancelling is good but the overall quality and ease of controlling / changing tracks is very poor.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey lftekhar,
      We're very sorry to hear of the number of issues that you ran into with your Epic Executives. Sounds like you definitely got a bad unit. We do cover all our Bluetooth headphones with a two-year limited warranty. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great wireless earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never owned wireless earbuds before & I’ve never purchased Jlab Audio brand before either it has great sound quality & if does block out some background noise & the instruction was easy to understand I would recommend you try these

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Amazing Headphones, terrible design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are amazing! The sound proofing is great. I work in a manufacturing facility but the headphones cut out all sound except for voices. They are amazing, but the headphone wires are way too long! If I let them hang off around my neck and just loose, they hang down to my lower torso. It would be better if they would stay around your neck like the LG Pro and have a way to shorten the wires.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Volume
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Better than average

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly don't know how to rate this one. I do like it. However, I do think that there are better earbuds on the market. I was really excited to try out an ANC earbud that didn't have a clunky band. These seemed really promising. However, to be honest, I really couldn't tell the difference other than the battery drain being faster. That being said, if you were to look at these as just wireless earbuds, then these are great. The comfort is great. They're dust and splash resistant so I can walk around with them without getting too worried. I don't know if I would work out in them because they're not completely waterproof. The battery life is good at 11 hours with the ANC turned off. I think they may have overestimated their ANC capabilities because the volume also does not go as high which is a shame because I do think they sound actually pretty good. They're not as good as higher priced ones but I do like them. I think they serve well as daily drivers of just listening to music while walking around, studying, and lounging about.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great price on black Friday

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great but Happen to have static during use. Happen after a couple of weeks.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good for now

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice for the price. Bought these for my daughter and she loves them. I love them also because of the price. She tends to go through earbuds like you wouldn’t believe. So theses are affordable and nice till she breaks them

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice lower end NC headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these before boarding a flight and they worked well enough to block out most of the engine noise. Music sounds pretty great through them as well and not having to plug them into my phone is a huge plus.

    I would recommend this to a friend