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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 3246 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers consistently note the Go Air Sport True Wireless Earbuds for their sound quality, comfortable fit, and long battery life. Many find them comfortable to wear and appreciate the reasonable price. However, some customers have expressed concerns about the volume and bass, and a few find the touch controls to be overly sensitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 148 Showing 2,941-2,960 of 3,246 reviews
  • Rated 2 out of 5 stars

    Failed earbud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Failed to work in 3 months. One earbud does not work any more

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear of the issues that you ran into. We do cover all of our Bluetooth products with a two-year limited warranty, and we'd love to get you taken care of. At your convenience, please reach out to us at [email protected] jlabaudio-conv

  • Rated 2 out of 5 stars

    Bad for phone calls, ok for music.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks outside noise more than it picks user's voice. Horrible for phone calls. Only good for music.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Poor audio quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No bass at all. Very poor sound quality. The only good thing about it is the ear supports

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 2 out of 5 stars

    Abdel B

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only used twice and it broke down. Past 2 weeks to return it.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      There's a 2-year warranty on all our Bluetooth devices! Please reach out to our support team to troubleshoot or begin a claim. [email protected] jlabaudio-conv

  • Rated 1 out of 5 stars

    Worst

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t even hear anything with the volume all the way up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    JLab - Go Air Sport True Wireless Earbuds - Teal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not have good sound. I dislike the product, and will be returning it to the store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not tap to turn up volume, answer phone or anything.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Weak

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for these. I had heard great things about this brand, but these little guys were very weak. I returned them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Inoperable headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second pair I bought. They don’t charge well after the first use sound very low definitely would not purchase again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Earbud out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of my earbuds went out in last then a month...

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      You have a 2-year warranty with our Bluetooth products! Reach out to support to resolve your issue. [email protected] jlabaudio-conv

  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No type of base whatsoever. You get what you pay for. Returned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Louder

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not loud enough !blaaaaaaaaablaaaawwwwwwetc……..!!???

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Rated 2 out of 5 stars

    Poor sound and connection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    low sound quality and poor blue tooth connection while phone is in pocket.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 2 out of 5 stars

    Nah

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ain’t what you want. Poor sound quality. Cheap but not good .

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This version is absolutely terrible terrible. Do not buy. I want to take to get my money back, but I can’t find my box. Sounds like dollar store headphones.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    One ear bud broken in less than two month

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this headphone less than 2 months ago. I use it only during running 2-3 times a week. Already right ear bud is dead. Left ear bud is still working but cannot be used with hoodie on. This is a cheap headphone but I didn't expect it will break within 2 months. Wish I could return it

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219. jlabaudio-conv

  • Rated 1 out of 5 stars

    Don't buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. Right ear bud never worked. Poor sound quality

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your $$$

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second pair of these, and they lasted all of two months. Same problem -- one of the ear buds fails. Went to the store expecting it would willingly exchange them. No luck, because i did not purchase a Best Buy protection plan. Sorry Best Buy, but you have lost my business.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Check the Return policy first.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is hart to plug and don't charge plus the don't tell you is only two weeks to return any purchases.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not clear sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily falls out of ear, no background cancelation, couldn’t hear good and lost with in Two weeks

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

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