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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 3246 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers consistently note the Go Air Sport True Wireless Earbuds for their sound quality, comfortable fit, and long battery life. Many find them comfortable to wear and appreciate the reasonable price. However, some customers have expressed concerns about the volume and bass, and a few find the touch controls to be overly sensitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 149 Showing 2,961-2,980 of 3,246 reviews
  • Rated 1 out of 5 stars

    I didn’t like them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t like them at. They didn’t come with any instructions. I’m not a fan of them not having a charging cord. Which left me with the only option to charge them in my car. You get what you pay for.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Please always feel free to reach out to us via [email protected] we're here to help. jlabaudio-conv

  • Rated 2 out of 5 stars

    Not for use with Switch

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for use with my Switch. It could be an issue with the switch or the earbuds. THey could be a better match.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Roy,
      I'd recommend a gaming headset if you intend on playing video games, as our products are designed just for that use. As you can find low latency, longer battery life, Quick mute functions and a Boom mic to better project your voice online. We can certainly, swap your buds for a gaming headset or buds all that is needed is to reach out to our support team. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 jlabaudio-conv

  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible. Very cheap, dont connect , dont sound good

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 2 out of 5 stars

    LLab earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Earbuds seem to work well, but I find them very uncomfortable and they hurt my ears no matter which rubber ends I use

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Sorry to hear about this, and thanks for the feedback. jlabaudio-conv

  • Rated 2 out of 5 stars

    Ok

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are ok. Not bad for cheap ear buds. They put too much pressure in and on the ear.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Waste of Money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless! It works for a few weeks, then the left earpiece malfunctions despite the earpieces being fully charged. The left earbud tells you “GoodBye” and you hear no music or sound prior to that Goodbye. Never buying again!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Our Bluetooth products come with a two-year warranty. At your convenience, please email us at [email protected] for troubleshooting or to begin a claim! jlabaudio-conv

  • Rated 1 out of 5 stars

    Not Happy consumer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't like the charging connection or color. this is 5th pair they also brake very easily. I would not recommend these

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for 3 months. Now the left earbud won't charge anymore. Don't waste your money

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to replace a more expensive pair, but the quality was not the same.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for your feedback. Please reach out to our support team at [email protected], and we'd be happy to help. jlabaudio-conv

  • Rated 1 out of 5 stars

    Buy a different brand

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first pair I bought lasted about 4 weeks before 1 earphone stopped working. Best Buy replaced the set with a new set. I have had it for about 5 weeks, and 1 earphone has stopped working. Unfortunately, I am on an extended business trip, without the receipt .

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Rated 2 out of 5 stars

    Uncomfortable. Sound is low.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don't fit as comfortable as I would like. The sound is not as loud as my old Skullcandy either. Just a cheap earbud wiuld not recommend.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ear bud issue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left ear bud didn’t work, we tried to troubleshoot but still couldn’t

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 2 out of 5 stars

    Item not working

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right EarPod is no longer working and it's less than a month I made my purchase

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear about the product you received. Please contact us at [email protected], and we will help you get a replacement pair. jlabaudio-conv

  • Rated 1 out of 5 stars

    Crappie earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont buy these. I have had 2 pair fail because one side stops pairing.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Had to return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned these earbuds. The left one did not work. Replaced with one like these but in black. This pair worked but the volume was not loud enough to hear over the treadmill noise. Returned and got a pair of Sony WF-500. The volume is louder than the JLab pair but could still be a bit louder. My treadmill is very noisy.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for your review! Our team takes customer reviews seriously as it helps us improve our products. If you have other concerns, you can contact us directly at 1-405-445-7219 or email us at [email protected]. jlabaudio-conv

  • Rated 1 out of 5 stars

    One bud stopped charging

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the buds stopped charging after it got through the case battery once (about 6 hours). Now that bud does not hold a charge longer than 30 min, and it has taken about 3 days to get it charged to that level. I would not recommend to anybody

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 2 out of 5 stars

    Bbl buds

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work very good while in the gym but do not recommend going on a jog with these

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for your feedback. jlabaudio-conv

  • Rated 2 out of 5 stars

    Not worth to buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as expected. Ear pains due to its smaller size. The sound is of okay quality.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right earbud doesn't always work, and the charge does not last as long as it should!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219. jlabaudio-conv

  • Rated 2 out of 5 stars

    Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t give that good sound compared to my other JLAB earbuds.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

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