Customer Ratings & Reviews
- Model:
- EBEPICSPORT2RBLK42
- SKU:
- 6396197
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers express satisfaction with the sound quality, battery life, comfort, and price of the in-ear wireless headphones. They find the headphones to be comfortable for gym workouts and appreciate the affordability of the product. However, some customers have concerns about the durability, volume, connectivity, and ear piece of the headphones.
This summary was generated by AI based on customer reviews.
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice design but poor quality hearings talking the design i liked
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
No opinion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t tell anything. Bought it as a gift. Didn’t like the ear piece
I would recommend this to a friendWouldn't recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is ok, call quality was terrible, lots of interference noise on the opposite end users . Not very comfortable to wear for myself either. Will be looking for a replacement product and returning these.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F 8-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Jlab Epic Sport Wireless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute waste of money. Constantly disconnects from mobile phone. Ten times today on my hour and a half walk. The problem is not my phone. Phone bluetooth works fine on my portable speaker. Bought it month and a half ago.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
JLab headset. Stay away.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like the cable wrapped around the back of my neck. Turn your head one way and back, and the earpiece wants to pull out. I could hardly hear the person and they could hardly hear me.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
Get JBL
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks, can’t hear while mowing. But the box and instructions are super great ahhhh
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
These Ain't It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds stopped working in one ear. Was listening to music and out of nowhere,only one bid was playing. Haven't had these a full month. Disappointed.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
We want to apologize for your bad experience. All of our products come with a built in 2 year warranty. We would like to learn more about your specific situation and make it right. Please Reach out to us at support@jlabaudio.com or visit jlabaudio.com/contact. We are looking forward to speaking with you.
-JLab
Lame!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage. They wound up breaking and I just went and bought some Apple Airbuds instead. Don’t waste your time with these.
No, I would not recommend this to a friendear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working in less than a month, was satified until they stopped working
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!
Davian
#TeamJLAB
DONT BUY INVEST IN A BETTER PRODUCT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy overall quality may look nice but when I got around to using them they were horrible
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. Since you weren't specific about the trouble you are having, it's hard to give any tips on how to address your issue, but our Customer Support team is ready and willing to help out if you reach out to them. -JLab Audio
Sucks, junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They suck....40 words remaining for this post. Sucks, sucks , sucks ,sucks, sucks ,sucks!!!!!!!
No, I would not recommend this to a friendNot durable
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They broke right away they were not what I expected for the price I paid
No, I would not recommend this to a friendNot recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like these headphones. After wearing them for a long while hurt the ears.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Bad choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uncomfortable and they are very fragile. Do not recommend
No, I would not recommend this to a friendWhat a piece of junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a piece of junk. Failed in 2 weeks. Sound was weak at its best.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
- Pros mentioned:Battery life, Sound quality
Value but not longevity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started great. Good sound, great batter life, paired easily. 6 months in one of the ears is quieter than the other and connection cuts in and out at the gym. I suspect too many other Bluetooth devices interfering. I got these for $30 so I can’t complain, they still get the job done and pretty well for that price.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Good sound, short product life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase with high expectations, probably too high for $35 headphones. Good sound and quality in the surface. But after six months mine went dead/won’t take a charge. Disappointing and can’t recommend this brand.
No, I would not recommend this to a friend If something fails, you're on your own.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No customer support. Wires don't keep shape. Cush pins fall off and you can't replace, nor can you get customer service to return email. Had 2 pair. Will never buy another product made by them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio