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Customer Ratings & Reviews

Model:
HBSTPROANCRBLK4
SKU:
6460027
Your price for this item is $84.99
Clearance
The comparable value price is $99.99

Customer reviews

Rating 4.1 out of 5 stars with 289 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers admire the Studio Pro ANC Over-Ear Headphones for their exceptional noise cancellation, comfort, and long battery life. Many users rave about the adjustable noise-canceling feature, which allows them to adapt the headphones to various environments. The headphones are also praised for their comfortable ear cups and strap, making them suitable for extended wear. Additionally, customers appreciate the affordable price point, considering the high-quality features offered.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Applied Filters:
Page 1 Showing 1-12 of 12 reviews
  • Rated 2 out of 5 stars

    Nope

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really did like these—at first…after about 5 months, the battery started acting up. It will only hard a charge maybe 2 hours now. Very dissatisfied. Have contacted the company, waiting for a reply still.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Good sound, bad workmanship

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones worked great for a month, the noise canceling worked very well and the sound quality was good, then the buttons stopped responding, a little at first, and then nothing. I opened them up to take a look, the microswitches are tiny and not very well made, not a big deal if you want to use them with the same device all the time at the same volume level, but if you have more than one device you want to use you have to re-pair them each time you want to switch devices, so the buttons get a workout. After a month they were useless..

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Would not recommend these headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphone were good if you are just listening to music and taking a walk, but not good for talking on the phone. The background noise would be louder than you. I got complaints every time I was on the phone. They also look cheap.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      If you're experiencing bad audio quality on calls, I'd recommend reaching out to our customer support team to take advantage of your warranty. You should be experiencing crystal clear calls : ) support@jlab.com jlabaudio-conv

  • Rated 2 out of 5 stars

    Voice of Reason

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having trouble getting the headphones to pair with my desktop computer I brought the computer to Agent Matt at Geek Squad in Oxford Valley, PA. Matt had the headphones connecting in no time! But then I tried listening and realized that my 1997 wired headphones that came with a portable CD player of that era still produced a better sound! I returned these headphones which may be good for some but not me. Incidentally this is the first time in 26 years of dealing with Best Buy that I returned an item.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 2 out of 5 stars

    Not noise canceling enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Generally comfortable, but 'noise canceling' feature does not work well.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Rated 2 out of 5 stars

    Could be better.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It could be better... It's not bad tho but it's fine.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Loud buzzing & crackle noise when on phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too happy about these since whenever I use them for a phone call, there’s a really loud crackling and buzzing sound on my end, and even worse on the other persons end, and this is a week after having them. One of the main reason I got them. For 100.00 bucks, they should be better than this.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 2 out of 5 stars

    Problem Child

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are two difficult to pair to my television which is a Samsung Tu 690 I believe

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Rated 2 out of 5 stars

    wouldn't buy it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it brakes very easily , i buy a new one every 6 month

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 2 out of 5 stars

    Ok sound, bad mic

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset is acceptable but the mic on my headset was sub par, would often cause me to sound robotic or would transmit a lot of static

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, please reach out to support@jlabaudio.com or chat with a representative via our live chat on our website. We can replace that item under warranty to get something more suitable for you. I would recommend to try out the Go Work headset as it is more tailored for phone calls. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 2 out of 5 stars

    Not pleased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered 2. One worked fine, the other one only had sound in one speaker. Honestly, do not recommend jlabs in general

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Stephen, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 2 out of 5 stars

    Not worth buying

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personally did not like the sound, have cheaper ones with better sound

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv