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Customer Ratings & Reviews

JVC - HA FX39BT Marshmallow Wireless In-Ear Headphones - Green-Angle_Standard

Customer rating

Rating 3.7 out of 5 stars with 993 reviews

70%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 993 Reviews
  • Rating: 5 out of 5 stars

    AWESOME Sound & Fit

    Posted
    BuddyLyon12

    LOVE LOVE LOVE these headphones!! The Best Buy description is misleading (iOS) makes one think they wouldn't work with Android, but they do! Paired easily with my Motorola phone. They are off the chain! Glad I got the warranty on these cause I'm hard on stuff and I could wear these babies forever! The Sound is POWERFUL!! UNREAL for the price!!! When I looked for new headphones I took manufacturer into account & JVC has ALWAYS made great electronics & awesome sounding speakers. The fit is amazing! I thought the necklace around my neck might bother me but it's so lightweight you don't notice it. And the earbuds are like earplugs, so you pinch them and then they expand when u put in your ears, which minimizes outside noise and increases the high & low tones & bass. The controls are easy to reach and use. I haven't tried making a call with them yet, I will later today and see how well the microphone and sound is during a call. Can't imagine it won't be great also! **MUST CHARGE BEFORE USING THEY DON'T COME READY TO USE** That was the only small issue. Patience while waiting for them to get a full charge so I could try them out lol!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Bluetooth Behind-the-Neck Headphones

    Posted
    Lchildress
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'm quite satisfied with these headphones. I wanted some Bluetooth headphones for listening to music while at work with an 8+ hour battery life. The product specs says there is a 12 hour battery life however I'm convinced it is much longer. The sound quality is perfect for me. I've compared it to other headphones I own and found a noticeable difference in clarity although it's important to note that I have an inner ear issue and cannot tolerate increased bass tones. I'd love to rate them with 5 stars however there are unfortunately a couple of cons that aren't completely outweighed by the pros. The necklace (for lack of the proper name) is way too flexible and I sometimes worry that it will fall off so I try to keep at least 1 ear bud plugged in whether I'm listening to them or not. Also there is no voice instruction. So rather than voice updates about the battery strength, you get hardly audible beeps when it's time to charge - although as i said the battery life is impressive so I've always been at home by the time it wears out. This leads to another con as it then becomes necessary to charge the headphones without knowing how much life is left on the battery - which is most likely not healthy for the battery. And since the extensive battery life means an extensive charge time, I charge overnight. Another con is that there is only a tiny red light that goes out when the unit is charged. I opted for the insurance and am very glad I did because the power button collapsed after only a few months so I was able to return them to Best Buy for a new unit. The process was streamlined and painless, and I was back in my car within 15 minutes. Overall, I'm very happy with these headphones.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Okay headphones but didn't last long

    Posted
    emjay90
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The headphones are decent for a cheaper Bluetooth model, but the sound in the left earbud is muffled/nearly out after only 5 weeks. I use them almost daily for both calls and music. I had no issues with the volume as others have commented and find the max volume sufficient for my needs. The volume controls are different than all of the other headphones I've used, causing me to accidentally skip a few songs while streaming music. Pressing the volume buttons multiple times skips songs; holding the buttons changes the volume. There *is* a beep to indicate when the volume is at max or min. The call quality isn't that great. While I generally have no issues hearing others, people often complain that they can't hear me clearly, even after I adjust the mic position. The battery life is pretty good; I can use them for at least a day or two without recharging. I do like that there is a battery level indicator when they're connected with an iPhone. As for the design, I hated the foam ear pieces that came with the headphones because they didn't stay in my ears. I ended up replacing them with rubber covers from a different pair of headphones. The behind-the-neck piece that connects the two ear buds is made out of a flexible material, which causes the headphones to slide to either side of my shoulders or fall off completely sometimes. I would probably get a better quality/more expensive pair if I had the chance.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Better than Beats by Dre

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I think these headphones are great for the price because let's face it we don't want to charge anything ever and with these headphones you only probably need to charge it after a full week of using it also let's let's talk about the the appearance it's it's lightweight it looks appealing and it's comfortable the music is fair better than most wireless headphones especially the base end the app is a cool little added feature. Now my dislikes for the headphones are minor like the fact that I have to fidget with the charging port just to get it in because it's it's so well-placed to conceal the port from sweat which I guess is a good thing and a bad thing at the same time also the buttons are just a little too small and are placed a little too high I find myself constantly bending my arm and wrist really far up my neck just to press buttons other than that everything's great the adjustable bands are great the earbuds are snug the Bluetooth connectivity is great and i like the vibrates it has for notifications. Also i use it in the shower and havn't had any problems. But i wouldnt fully submerge them in it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Only good for the battery life

    Posted
    Sanna
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This headset is HORRIBLE. The sound quality is sub-par but I've been spoiled by BOSE. It doesn't allow you to go above the volume of your phone and it somehow seems to limit just how loud your phone will get. I suppose that was done for health and safety reasons but it sucks. The range on this thing is almost non-existent. If you walk 10 feet away from your phone you start getting interference which means you basically have to keep the phone on ur person in order for the sound to come through clearly. That defeats the purpose of having a bluetooth headset. The only good thing about this headset is its battery life. I got a whole day of use without needing to recharge. From the time I left home in the mornings until I returned in the evenings. A good 12 hours. I wouldn't recommend this headset though because what good is having a headset with superb battery life if the sound quality and the range are horrendous?

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great battery life poor sound

    Posted
    Vince
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Was looking for something that had great battery life but also great sound I bought these and after two weeks they stop working was pretty disappointed they weren’t cheap but they weren’t too expensive also but for them to stop working soon, the sound out of the right stopped working and then the left one right after that and another thing these things kept slipping out of my ear if I would chew gum or talked so much for the memory foam and yes I pinched them before inserting them into my ear and when using them when talking on the phone I would have to pick up the side with the mic close to my mouth or else people could not hear me even if I spoke up so I would have to bring it up close to my mouth glad I got the Warranty went back to Best Buy to return them and ended up getting iPods and i am very very happy with them

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great earbuds

    Posted
    Pingo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really like these earbuds. I had some before that didn’t have the flexible neck thing and they weren’t comfortable around my neck. They kept pulling each time I turned my head. Due to the discomfort, I wouldn’t put them around my neck and ended up laying them down and losing them. These don’t do that. They are very comfortable. I sometimes forget they are around my neck. Another thing I love is the battery life. It seems to last forever. I charged them and used them about an hour a day and they lasted a couple of weeks. The earbuds fit in my ears really well...but you definitely have to squish them before putting them in. The only negative I have is I wish the stereo sound was a little better. It is good but could be a little better. I think the bass sounds need to be a little deeper.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not bad... not great, but not bad

    Posted
    Jose
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    They’re not bad as far as blue tooth head phones go, but honestly I prefer the sound and wearability of the Skull Candy Method. Method’s neck piece has a more pronounced curve to it that does a better job sitting on your neck. Marshmallow takes a while to fire up as well... like 5 seconds instead of the usual 3.. no biggie really, but every now and then I wonder if I accidentally entered pairing mode, then I here the power-up chime and all is well. Most importantly you have to crank the volume up to hear sound, but the sound quality suffers. They do a good job of staying in my ears while working out and my sweat hasn’t killed them yet so that’s good right?

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    GREAT sound and durability at a fantastic price.

    Posted
    MIsty
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The problems I have experienced are the neck band doesn't stay on well and I have difficulty getting them in my ears (could just be isolated issue). I have had them quite a while and are used frequently. I am very satisfied with the sound quality and durability. I have dropped and set on them many times. I have had them catch and pulled off my neck or snatched off charging cord... no damage what so ever. Holds a charge for a very very long time.. impressive to me. The neck band does not hold its shape after several months of use, but yet to replace them. They work as well as the first day I bought them.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love these earbuds

    Posted
    KarenB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    These are great! What I love about them: 1) The neck part is very comfortable and it doesn’t slide around too much. 2) Battery life is amazing! 3) I can see how much battery life is left on my phone. It puts it up beside where it shows it is connected...in the top right corner on my iPhone and iPads. 4) Super easy to connect. The last ones I had were a pain to connect. I had to clear out the name from the Bluetooth list, search again, and then connect. On these all I have to do is turn them on and press connect. 5) Ear pieces are very comfortable. They are memory foam. You have to squish them to get them in your ears.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Purchased for wrong reasons

    Posted
    Mizdawn
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    A sales person pointed me towards these when I was shopping for a Bluetooth headset for hands-free operation of my cell phone. These are great for music or whatever, but not for your phone. Yes, the calls were clear (in the beginning), but because it's not designed specifically for cell phones, it doesn't have call making or call answering capabilities. It's not the products fault. I was shown something that didn't even fit my needs. As far as the product itself, its a little short and within two weeks, people would say they couldn't hear me (mind you there was no mic). Overall, this was a colossal waste of time and money, especially the time and gas spent going back and forth to the nearest Best Buy.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great headphones for motorcycling.

    Posted
    Akustaka

    I've been looking for bluetooth headphones for MONTHS now, I have returned 2 other pairs due to bulky design that hurts to have them in while having a helmet on. These I have no issue with what-so-ever! Their soft and comfortable, and have a VERY surprising amount of audio clarity and bass recognition, especially while riding my bike! These other people saying they have issues with them falling out don't know how to put them in, you need to put them in as if you were putting earPLUGS in, lift up on the top portion of your ear and push in at the same time!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Hassle to use

    Posted
    Raymond
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Sound was decent on both ends, mine and the person on the other line. But I am very experienced with bluetooth headsets and this was one of the most annoying ones yet. I never could figure out how to answer a call by pressing a button on the headset which is irritating when I am tryjng to drive and have to still answer the call on my phone. Worse than that, the headset would constantly come off my neck from the weight of the wires pulling it backwards because the wires came our from the part on the headset at the back of my neck. Horrible placement in my opinion.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed, multiple problems

    Posted
    Mario8508
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The microphone is horrible. As a former radio broadcaster and music vocalist, I have a rather loud, deep, booming voice. People constantly tell me they cannot hear me on phone calls. I bought this for the ear buds because I thought they were going to stay in my ear carnal. They do, but only if I really shove them in forcefully. Then there is the power button. It sticks. It is too big for the enclosing case. So it frequently puts the device into pairing mode. It doesn’t stick perhaps 1 out of 10 times. I have owned other JVC products, but this is just really junk.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    A bit disappointing

    Posted
    Whoville71
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Material quality is fine. Set up was easy. Bluetooth works well and is easy to connect to devices. I was very disappointed with the volume and sound quality, when using to listen to music. I could barely hear the music. My son is fine with the volume, because he doesn’t like to play his music loud, but I would have preferred for the volume to be a bit louder. I wouldn’t be able to hear the music at all if there was outside noise. Works great for son while walking to school, because he can still hear what is going on around him. As a mother, this makes me feel better about his personal safety.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Most comfortable headphones

    Posted
    DjHeXeR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Some like Beats, some like skull candy. But I prefer JVC. These are the most comfortable earphones around! Whatever you do though, make sure it’s the marshmallow headphones and not the gummy. The gummy ones feel like you’re stuffing “gummy bears” in your ear. They hurt. But the marshmallow versions feel like fluffy clouds in your ear. They also have that noise cancellation effect without the expensive price. The Bass levels are comfortable without the overpowering boom that may cause a headache. The kids and highs have that sweet spot. I recommend these 100%.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    More volume would have sealed the deal

    Posted
    Shalamoji
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I believe these headphones deserve a 5 star rating. However, the volume was lacking to really enjoy the music and the clarity for phone calls left me repeating myself frequently. the comfort and battery life were very acceptable and choice of colors could be better. I give an overall score of 3 stars. Would i recommend to a friend? If price was the key, they are not bad for being at the bottom end of the price line. But I spent the extra money and bought more expensive, better quality headphones. My answer would be no, I would not recommend if you are going to use all the time.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Could Do Better

    Posted
    Poochie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was looking for a new hands-free piece when I saw this in BB at a fairly good price. The problem with it is that it is cumbersome - particularly if you're wearing a coat as you have to keep the microphones from getting covered. The recipient of the call has frequently stated that my conversation "breaks up" while I'm speaking though I don't know why. Will likely go back to one piece for the ear that's less hassle.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Eh

    Posted
    Jquest27

    A postal Carrier so I walk around listen to music all day so when I got these headphones that I'll be perfect because if battery life and the way they said And feel comfortable in my ear the only downside to these are After about 2 or 3 weeks I can barely hear any thing add of the left earbud I got the protection plan so I just took them back and got another pair but now I'm currently on my 4th pair so when they stop working on probly look for something else tired of going back to Best Buy and exchanging

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Long Battery Life

    Posted
    Flounderman2000
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I think the box boasts of 14 hours of battery life (something like that). I use my headphones for 9-12 hours a day, 5-6 days a week. My only complaint is I can't always turn them up enough...if the media I'm listening to isn't "broadcast" with enough volume, I can't always get it turned up enough to listen if my surroundings has too much noise. But the headphones are definitely capable of blasting you out.

    I would recommend this to a friend