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Customer Ratings & Reviews

Customer reviews

Rating 3.5 out of 5 stars with 281 reviews

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  • Ease of Use

    Rating 3.6 out of 5 stars

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62%would recommend to a friend

Customers are saying

Customers regard Kaspersky as user-friendly and reliable, praising its protection capabilities and ease of use. However, some users have concerns about the installation process, subscription reminders, occasional slowdowns, and pricing compared to other options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 281 reviews
  • Pros mentioned:
    Security

    Rated 4 out of 5 stars

    Good virus protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't know if this is working, but it has stopped me from opening an email from a friend.Her email account was hijacked and she did not send it to me. I am glad that Kapersky warned me not to open

    I would recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 3 out of 5 stars

    So far too many ?????

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to update myself everyday....always says subscription is expiring when it has several months to go....when booting up pc it's not always enabled. I should have gotten Norton!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Antivirus, Performance

    Rated 5 out of 5 stars

    Great antivirus program and support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like Kaspersky because it seems to work a lot better than the other antivirus programs that are out there. So far nothing has broken through.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility, Installation

    Rated 1 out of 5 stars

    it has been truble sence i got it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was recommended by geek squad. So I used it on my new computer. It has been nothing but trouble. I would never recommend it to my friends. It was difficult to install, then it took forever to update. Now whenever I need to download music from amazon or documents from work I need to uninstall it. If I could get my money back I would.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good but slows my computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I heard good things about this antivirus so I went with it. So far I haven't had any problems with viruses but it does slow my computer noticably. I put it on a previous computer and noticed a huge difference in the performance and then I bought a new one that is a little better so I didn't think it would be a probelm. Wrong. I havne't had anything other than this antivirus on my computer so I can't compare like I did on my last one but I'd have to believe that the dissapointment I have with the performance of my new upper end laptop is due to this antivirus so when my subscription is up I will be shopping around.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 3 out of 5 stars

    still a new program to me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed the program one month ago and today received a notice saying my subscription has expired. Not happy as I was led to believe I bought a one-year subscription.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Antivirus, Security

    Rated 5 out of 5 stars

    Grest ant-virus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have found Kaspersky to be one of the best anti-virus software for my computer. It does a great job of keeping my computer protected.

    I would recommend this to a friend
  • Cons mentioned:
    Updates

    Rated 4 out of 5 stars

    Good so far

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate the fact this is always up-to-date, but every time I turn on my computer, I have an update message. Otherwise, it appears to be doing the job I bought it to do.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    This product keeps the doctor away!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. I used to use someone else and the hackers could get right through it. I would spend all this money and time installing it and I was wasting my time. Since I have used this product, I have never had the problems I suffered before. I will continue to be loyal and I will recommend this product to anyone who is tired of being hacked. Protect your files and your computer by using Kaspersky.

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus

    Rated 4 out of 5 stars

    Works fine, don't know much about it.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great product as long as I don't get a virus it wi wondeful. If I get a virus I will hate it. This is the only time I have ever heard of or used this product.

    I would recommend this to a friend
  • Pros mentioned:
    Antivirus

    Rated 4 out of 5 stars

    Definitly needed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Virus protection is key expecially with a new computer and so far Kaspersky has been great and it was a great price for what it saving you from virus and ect.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    gets the job done

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not sure though based on PC review if i would have purchased this over other protection software - feel best buy really pushes this one. if i had done protection research prior to the purchase I would not have purchased this one. DOnt get me wrong its fine no problems - based on reviews only i would have made another choice. ALso the laptop comes with a 30 day protection so there was no need to purchase this at that time - plenty of time to make that decision.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Antivirus

    Rated 5 out of 5 stars

    Best Protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first found out about Kaspersky while living in China, on assignment for the company I worked for. We were having all kinds of bugs being sent to our corporate server using the company supplied product (a very well known brand) for virus protection. After I hired a local Chinese to be our IT guy at the plant, he recommened we switch to Kaspersky. Never had a problem after that. I have always purchased Kaspersky for my personal computers since then.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 4 out of 5 stars

    Great alert protection.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has alerte me and my son on any particular web sites that are not safe to use due to that may contain a virus and harm my harddrive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    wonderful program,

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install, dependable, picks up viruses on Internet Explorer

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Security

    Rated 5 out of 5 stars

    Virus/Intrusion Protection is great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Anti Virus protection is doing a great job keeping my computer safe. It is very easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    best I have used

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This program came with the computer when I bought it and the person at Best Buy said it is the best there is and that the program that had come with previous computers aren't nearly as good. I was pleased to see for myself how great it is. There have been no more crashes, slow downs or viruses and other malware getting through. I was told I was getting a one year subscription but after only four months I was asked by Kaspersky if I wanted to buy the latest and even better version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Internet Security Suite

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is for the Internet Security Suite and the Anti-Virus products. If you are pressed for $, this AV is the current best at capturing virus activity. No product is 100% effective yet, because of the dynamic environment of the Internet. However, I continue to evaluate several major brands of Malware products and am consistently pleased with Kaspersky for my 3rd year in a row. I truly recommend the security suite product to all of my clients, but the AV product alone is excellent if you have other protections for firewall and malware intrusions. It doesn't matter if you are able to obtain this product with a rebate or not. If you get a virus, the Kaspersky can handle it without calling for extra computer support from your "computer guy". For now, I trust only Kaspersky for my 7 computers and those of my clients! I knocked one point for ease of installation. If you are a current 2012 product user and you purchase the retail version to upgrade, the software will error during installation without providing reasonable information. This will require you to call the help line to resolve. The solution is simple. You do not need to reinstall as a former user. From the main menu on the lower right corner, update to the new license code and your done! They could have made that more clear. Again, I seriously recommend the Internet Security Suite which is what 95% need over AV alone.

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    Kapersky install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a 2 yr. renewal, but my order says 1 yr. kapersky was installed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Security

    Rated 5 out of 5 stars

    Good anti-virus software

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. It's diligent in guarding against viruses, malware , and spyware

    I would recommend this to a friend
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