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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 387 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers have good things to say about the Protective Hardshell Case for iPhone 13 Pro's quality, protection, design, and fit. Many appreciate its ease of use and the ability to show off their phone's color through the case's transparency. However, some customers find the price to be high and have noted issues with color fading or yellowing over time, and the lack of MagSafe compatibility. The case's value proposition is a point of contention among users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 387 reviews
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind of disappointed. Had Kate Spade case for my Samsung phone and it lasted forever and helped with a few falls so I got one for my new iphone 13 and ive used it for less than a week and dropped it and it cracked. Thankfully it did its job and my phone was unharmed but slightly disappointed the corner is cracked and makes me wonder how long it will last.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HORRIBLE

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible. If I could give it a zero I would. Owned this case for less than a month and it began to split. After a while it was pretty much in 2 pieces. Incipio replaced the case for me. The replacement case began to split in about 2 months and is now again in almost 2 pieces. They will not replace it because the replacement that they gave me was a one time courtesy. I have never had a case last less that a couple of years. I guess that's what you get when you go for looks over quality. Wasted $40!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 2 out of 5 stars

    Broke quickly

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cute but not durable at all. I think it broke 3 months after purchasing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t get this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this case for less then a month and the right side of the case came apart from the back panel. No big deal, I thought I could exchange it for a new one. My local Best Buy said I had to go through the manufacturer for a replacement. What a pain!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cute flowers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and sturdy and light weight Recommend it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Won't last, not worth it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fell apart in about a month. Felt too tight on the phone when my fiancé bought it and proved to be true. The edges bent out like it was millimeters too small. Don't expect it to last long.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can’t recommend for 13 pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t recommend this cute case for iphone13 pro! The seams on both sides became separated within 10 days of use. I had this same case on a different phone and it lasted forever! I think because on the 13 pro, the edges are square and the other phone, they were rounded.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Definitely not worth the money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this case for only a few days and it’s already started to break

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad case!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad quality!!! All the reviews are right!! I don’t know if it was this lot of production that is defective or if it is just the case by itself!! It broke 1 month after purchasing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality don’t buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor Quality, started breaking from side Can’t give Zero stars Don’t buy this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the case but it broke within the first week of using it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fell apart with in a week. Very dissatisfied. Not worth the money at all.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Stylish case!0

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it! Seems durable and stylish. We'd buy it again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Breaks Easily

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst case I have ever purchased. I only had it for two weeks when phone dropped and the case completely came apart.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cute, but cheaply made

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pretty. But horrible, horrible quality. I’ve had it for 5 months and the entire thing is broke and coming apart. I would expect better quality with Kate Spade’s name on it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this case for 4 1/2 months. The coating is coming off. I constantly have to clean little flecks of plastic off of my hands and screen. I expected better for the price.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Phone case is junk

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time I purchased this phone case in less than a six months. The side of the case splits and must be defective.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Protection

    Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price. Easy to install. Good protection. Nice design.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 4 out of 5 stars

    Cell phone case is perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so pretty. I have a gold phone and it looks great behind the imprint of the flowers. Had it about a month and have no problems. And it even charges with the wireless MagSafe charger without having to take the case off, although it is very easy to take the case off/on.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Protection

    Rated 5 out of 5 stars

    Kate Spade style and protection than one small pac

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is the perfect combination of style and protection. These days with the nice trade-ins promotions it’s of the upmost importance to protect the phone but who wants a clunky thick heavy case when there are many options that also bring style and look and feel into the equation this one does it perfectly

    I would recommend this to a friend
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