Customer Ratings & Reviews
- Model:
- 5000350800
- SKU:
- 11943353
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Take all day just to get half a cup of coffee.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The coffeemaker i had quit working after 3 years. and didn't want to go without our coffee, so i went and bought this unit, liked the instant hot water, select your options, great bought it took it home. Well wished i never bought it....this thing is such a pain to use it would almost be easier to go to town and buy a cup of coffee. First off there is no instant hot water you have to wait for it. Now is where it just plain becomes ridiculous. 12 ounce setting will get you about 6 ounces of coffee, So i have to program it for 8 ounces when its done i set it for 6 ounces, when its done i almost have a whole cup of coffee. I set the water temp. at the maximum setting, out of about 30 cups of coffee i did get one cup of coffee that had some steam coming off of the cup of coffee. This is the worst coffee maker i have ever had. There is no way this went through any type of quality control. If i would have kept the box and receipt it would have already been taken back. I am going to go buy something else, wasting your life away trying to get a cup of hot coffee out of this thing.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Hello David and thank you for your review. We apologize that the K-Supreme coffee maker did not meet your expectations. This is not indicative of the experience that we strive to provide and we hope that you will allow us the opportunity to assist. Please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We are here to help!
FIRE HAZARD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on March 8th and on March 27th it caught fire. First it made puffs of steam (no water) and the the sound of electric sparks inside followed by smoke and a pungent electrical fire smell and then all lights went out. Quickly unplugged the unit and put it in the sink. DO NOT BUY this model... unless you have good house fire insurance. I currently have a case open with Keurig Canada.
No, I would not recommend this to a friendGreat purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it ! great purchase, can’t believe how fast it heats up.
I would recommend this to a friendDo your home work before you buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not worth your time or money it will perform well up intil you need t o descale that is when you will find all of its ugly flaws. All other are fine its just the newest versions that have this peoblem wish I knew this before now
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry that your K-Supreme Plus coffee maker is not working properly. Please call our Consumer Care team at 866-901-2739 so we can assist you with this issue.
I miss my pot of coffee
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They’re great until they need to descale, once they descale it trips its motor. With regular cleaning cycles you’ll get a solid 2 years out of it and then all it will do will make small small cups. No matter the setting you’ll press brew and in about 5 seconds you’ll have 1/2 ounce of whatever you put in there.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We're sorry to hear that this has been your experience John. We are confident in our quality and stand behind all of our products. Our coffee makers and the parts within them are designed and tested to withstand many years of use. As you are aware, our Keurig home coffee makers come with a one year warranty. However, if a year has passed and your coffee maker should have issues, we recommend you reach out to our Customer Care team at 866-901-2739. We are here to help!
Stopped working within a week
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to purchase my first Keurig. I got it on 11/2 and it is now 11/10 and it stopped working! I pressed the options I wanted to use, it sputterd and gave off a little smoke, a drip of coffee came out and the controls went dark. That was at 5:30 this morning and it hasn't turned back on since! I spent a lot of money for this machine for it to conk out within 10 days of use...smh. Now I'm torn btwn returning it and getting a replacement like customer service recommended, or just completely getting my money back...smh
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Customer Service team at 866-901-2739. They will be happy to assist you with your coffee maker. Thank you for reaching out!
Went Dead
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bricked itself within weeks of purchase. Totally electrically dead, checked house wiring and everything else was fine. Getting replacement from another manufacturer.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review William. We're sorry to hear that this has been your experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.
Keurig
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed At all out leaked right out of the box took it back.,
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review. If you ever need assistance with any of our products going forward, please do not hesitate to reach out to our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed! After 2 years the coffee maker stopped working and I don’t use it everyday
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review. We're sorry to hear that this has been your experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.
Only lasted 3 years...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this unit 6/2021; and it officially died this morning 6/2024! The last 6 months have been difficult to get a cup of coffee out, now it just will not power up. We will not be replacing it with any kuerig product, as the longevity of awful.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Have you tried reaching out to our Consumer Care team regarding your K-Supreme Plus coffee maker? We can be reached at 866-901-2739 and will be happy to troubleshoot your coffee maker with you.
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with the slow brewing. 2 minutes and 47 seconds for a 12oz cup of coffee. The machine is brand new and I don't understand why it would be so slow. If anyone has suggestions on how to correct this I would appreciate it.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review. The K-Supreme Plus coffee maker will start brewing within 15-20 seconds of pressing brew button and normal brewing time is up to 3 minutes depending on the size and strength selected. We hope this is helpful!