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Customer Ratings & Reviews

KitchenAid - 1.9 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 734 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    Solid build, elegant display, QUIET operation!

    Posted
    TekToyJunkie
    • My Best Buy® Member

    Rating is based on the unit being only one day old and I haven't yet 'tested' all of the neat features KitchenAid has promised in this Microwave/Convection oven combo unit. I purchased this Over the Range (OTR) microwave as a replacement to a high-end Electrolux OTR. I installed the unit myself and the installation was straightforward with clear instructions (note: I've installed many OTR's, if you haven't installed one before, I suggest having it done by a pro). The digital display is super elegant - way cleaner text on the display than most appliances. The killer thing about this microwave is how quiet it is. The door closes quietly (even when the kids 'slam' the door like kids can be known to do), the microwave cooking operation is SUPER quiet, and the exhaust fan (mine is set up to be vented internally) is significantly quieter than my old unit. This unit has a six speed fan, and on high it is about 50% quieter than the old unit on high. The halogen cook-top lights are bright, centered both front-to-back and left-to-right which effectively illuminates the entire cook-top with no shadows like my old unit (it had the light very near to the front of the cook-top casting shadows to pots on the rear burners). After installing I did the 'amount of time to boil a cup of water' and it performed fantastically - about two and a half minutes. I am looking forward to testing out the Popcorn setting. I think I read somewhere before purchasing (maybe KitchenAid website?) that it monitors the popping sound to determine when the popcorn is done (amazing technology if that's actually the case - and exactly what the micro-popcorn package instructions tell you to do). A few other features I'm looking forward to using are the convection oven (cooks like a regular oven, so one more oven with additional space for prepping holiday meals!) and the Steamer function (which will hopefully allow me to free up some cabinet space by replacing my stand-alone steamer). Overall, this seems like a really solidly built unit, with quiet operation, and lots of nifty cooking solutions.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Quiet, stylish

    Posted
    Tonya
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased this microwave solely based on it being the only model that I could find that opened and closed quietly. The sound of my family slamming the microwave door drove me crazy so when my Kenmore Elite started to run when the door was open and not run when it closed I jumped at the chance to try and find a quiet microwave. My search consisted of me opening and closing the door of every unit on display. This KitchenAid was the clear winner. I paid for a convection element that I may never use just for the almost slam-proof door. This oven looks very nice in my kitchen and it is so quiet! I can hardly tell that it’s running. Had no idea that my former unit was so loud. The exhaust fan is loud however. I only have 2 complaints: you can’t pause to check your food then resume with the remaining time. You have to press cancel then start over. And I don’t think you can turn off the reminder sound. It’s either all sound off or on. The reminder beep is annoying. Oh, one more con is that if you put something in the microwave and don’t start it right away you have to open and close the door again to turn it on. I don’t know how long the lag is, I’ve never timed it but it’s annoying that I can’t put a bowl of soup in the oven, let it sit for a few minutes while preparing other stuff then start the soup without the thing making me open and close the door. Overall I do like this microwave. When my fridge goes I’m going to buy a KitchenAid to match.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Very Good Microwave, Lousy Hood

    Posted
    mybestguess
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is billed as a combo Microwave/Hood. And it's a really good microwave. BUT, the hood function is horrible. We bought this particular model, in part, because our Kitchenaid ovens take forever to heat up, so when re-heating some dishes it just took way too long. Our thinking was that we could use the convection feature to avoid the 30 minute wait to re-heat pizza as an example. Some foods are better re-heated conventionally. The actual microwave functions are great. Cooks food more thoroughly than our previous Kitchenaid did. So no problems there other than the popcorn sensor, which overcooks the popcorn. We have to enter that one manually. Convection mode cooks great too, however the pre-programmed settings don't account for re-heating we have to enter our own best guess at how long to cook. Not optimal. But not a show stopper. The biggest issue we have is really the fan and venting. You have to cycle through all 6-speeds of the fan when using it. So if you have it on high, you have to push the pad button 6 times to turn it off. Most disappointing is the venting. The fan vents are over the rear burners and the fan is pretty weak from the underside of the unit, so when using the front burner, most of the smoke and fumes run up the front of the unit and are not pulled up through the vent. We have to use our attic fan whenever we cook bacon! And we have to clean all of the grease off of the front of the microwave. After 6 months we've found the hood function unusable and will have to dump this and find a different solution, which is unfortunate because the microwave is actually really good. And yes, we turned the blowers, checked the vent conduit for obstructions and sealed the vent outlet, etc... Plenty of air flow coming out of the top, not enough from the bottom. Just a bad design.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Dear mybestguess:

      Thank you for your review.

      We are sorry to hear of your Microwave concerns. We would like to inquire further about your review with you. If you are still in need of assistance, please respond back to this email address, NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM, with your name, your user ID mybestguess, phone number, street address, zip code, model & serial number, date of purchase on the appliance, along with a brief description of the issue at hand. KitchenAidBrand

  • Rating: 5 out of 5 stars

    Outstanding Performance and Design

    Posted
    teaktoc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It was with some hesitation that I spent as much as this microwave costs but my history with KitchenAid has been solid. (I have several other appliances and small appliances from KA.) This was my first KA microwave and, with my gas range, I needed a 400 CFM exhaust fan so this was distinctly ahead of the other brands/ offerings. The true bonus lies in the convection oven features. The programming is great with a manual option to allow for baking/ roasting anything that will fit as well as my KA gas range does without heating the entire kitchen. The ventilation is quiet and powerful unlike my past GE profile or LG over the range models. The microwave itself is very capable and powerful. I prefer my vegetables only barely steamed or cooked and the steamer sensor function results in a perfect product for cauliflower and broccoli. I have successfully experimented with steaming eggs and am confident that this can be perfected in time. I would recommend this to anyone in any situation. There is a bit more stainless around the face of the unit due to the door closure lipping-over the edge a bit which gives this a nice, overall clean look - not to mention the bright and wonderful stainless interior.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice, but damaged

    Posted
    ChuckH0308
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Will see how it holds up. This micro replaced a Whirpool Gold version of the same unit that was problematic. We went with this one because installation was exactly the same. The Kitchenaid is probably 50% more quiet than the Whirlpool and I like that it has the stainless interior instead of the supposedly non-stick interior of the Whirlpool. Unfortunately, the unit was damaged and had a dent at the bottom corner, which also pushed up the casing a bit at the upper corner. I managed to not notice this until after the unit was installed or I probably would have exchanged it. It's disappointing, but not sure it is worth the hassle to remove the unit again and try to get fixed or exchange. The packaging seemed fine, so maybe happened before shipping? Maybe change the casing if it comes out again for another reason. One thing I find odd is that the KA has a larger turntable than the Whirlpool, but the exact same convention rack. In the Whirlpool, the rack fit in the turntable and didn't move around. In the KA, it slides all over the place because it doesn't fit. Trying to find out if it is even the right one. Seems strange. Will update as necessary, but seems good so far.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Pleasantly Surprised

    Posted
    MikeP
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    When we began searching for a replacement microwave, I had only a few requirements on the list (after all it's something we've used for years to heat up stuff quickly). I wasn't looking for one that was also a convection oven. It has been very easy to pick-up on how to use it. My wife's first day she prepared a turkey breast using the convection feature (something I was skeptical about) and it was great. Frozen pizzas now go in here and are done faster than in either of our other (2) ovens. Cleans up very easily. We have ours vented through ducting outdoors and it works much better & quieter than our previous microwave. The tone that plays when it's done is a little on the quiet side (if that's a concern for some), although I find it more pleasant than the beeping our old one did. I can't speak to the long term reliability of this unit (only had it a few weeks). So, far it seems much more substantial in build quality than the previous one we had. My wife has been very happy with it. She says that the oven is more intuitive than our previous one. I initially was skeptical about purchasing something this feature rich (figured most of it wasn't necessary) but, after a few weeks of use.. it would be hard to go back to our old unit. Pleasantly surprised.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Cheap Plastic crumbling after 2 years BEWARE.

    Posted
    Asmo
    • My Best Buy® Elite Member

    Functionally and aesthetically, this is a high end microwave/oven combo. Unfortunately the materials used in the product do not hold up over time. I just completed a visit from a repair tech who found several parts on my unit had degraded and the plastic was crumbling. The surround for the choke broke when removed, the bracket that holds the door handle had crumbled where fasteners hold the handle on, the fastener points where the glass hold-down tabs screw in were all broken, and the thin plastic piece that cushions the metal door handle against the front glass fell apart in my hands. This part is 15$ for a 1 inch piece of millimeter thick plastic - and you need 2. In order to replace everything that is broken I'd basically need a new door, which is over 200$. I may have gotten a bad batch of plastic or something, but Whirlpool was not interested in supporting any kind of warranty claim, as I am outside of the first year now. KitchenAid is apparently no longer a high-end appliance brand when it comes to materials. I now regret buying all matching appliances for the house because it seems I'm stuck with them for the duration.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Microwave fantastic exhaust fan & convection

    Posted
    StillSlippery
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is a great combo convection microwave oven that has an exhaust fan that can't be beat. It is sturdy (our old LG literally fell apart after five years) that cost about the same and didn't even have the convection oven or an exhaust fan half as strong. The only complaint I have is its a little bigger than most (sticks out a bit, not a problem, and actually covers the stove better with the exhaust fan -- but did require me to enlarge the hole in the cabinets to install) and the exhaust fan on/off switch is not an on/off switch. It is a cycle thru fan settings 6,5,4,3,2,1,off button. Would be perfect if there was an on/of button and a speed setting button. This microwave is great because like other high end units it has a sensor cook/reheat that actually monitors how the cooking is going. And better yet, this sensor actually works (not like the old LG version). Convection oven works great especially if you are using your other ovens for a large meal and need to cook something else like bread or biscuits. It's large enough for a roast or even a turkey if you don't have an oven or don't have a double oven.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Failed In 3 Months

    Posted
    gator74
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bought this KitchenAid Microwave for Christmas for my wife and in 3 months it stopped working. It started to display an open/close door error. We would open and close the door repeatedly and still the error. The first repair man came out and replaced the latch in the door. It worked for about one day and then the same error again. The latest error is that the display goes haywire and lights up everything on the display panel like it has a problem with the motherboard or something (see picture). We are now onto our second repair. When we call KitchenAid to report the problem they refuse to replace the microwave and instead try to push a $235 extended warranty plan. This is the first KitchenAid appliance we have had, would not recommend them and will not be buying anymore KitchenAid products!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Defective door latch, loud fan, huge door

    Posted
    Homeowner

    This is a good looking microwave, but defective product. High marks to Best Buy for service on my extended warranty. After the third breakdown in under 3 years, I am getting credit for a new and different replacement unit. The door is huge and can be a hazard in a small kitchen. The vent fan supposedly has multiple levels, but they are all loud and don't work great unless on high. Our door latch broke three times, so the microwave would not start, because it didn't recognize whether the door was shut. This is a second home, so it did not get much use and we are not door slammers, so we were not abusive of the unit. I think the door is so large and heavy that the plastic parts just don't hold up in the door latch. They replaced the door latch and even the entire door, but the last repair only worked for three months. When the unit did work, it worked well for microwave cooking. We honestly never used the convection feature, so I can't comment on that. I would recommend a microwave that does not have all the controls on the door.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Homeowner, thank you for your feedback regarding your KitchenAid® Microwave. We're sorry that we have lost your trust in our Brand Appliance and hope that in the future you give us the opportunity to redeem your trust in us. KitchenAidBrand

  • Rating: 5 out of 5 stars

    A great convection microwave!!!

    Posted
    Merh720
    • Verified PurchaserVerified Purchase

    This is the best microwave EVER! It heats very quickly. Touch functions work perfectly. Cooks beautifully and easy to use. No need for an "Einstein" guide book to operate it! The other brand I had lasted less than 2 years. It was plagued with problems. Not this Kitchenaid. It does everything efficiently and the way it is advertised. Use the convection feature all of the time. My range is a professional series, but I use this microwave convection bake all of the time. It saves energy and time. No need to heat up the big oven, I love my range too, don't get me wrong. But this convection microwave is perfect for smaller tasks. That's why I reinvested in it. Could never trust my other one at all! Easy to clean inside and out. I just can't say enough, especially after being burned by 2 other brands! KITCHENAID has done a great job. They even give you a steamer to use in it to steam your veggies.......and it works perfectly! I have baked scratch pies in it, roasted chicken in it, roasted potatoes in it and they all come out perfect. Thank you Kitchenaid for a great product and THANK YOU to my great Best Buy salesman, Marco. He was very patient and informative. Highly recommend Kitchenaid and Best Buy appliance sales!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall good, but quirky menu options

    Posted
    DanC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The machine itself works quite well as both a convection oven as well as a microwave and has a quality build. It can definitely heat up leftovers quickly and also make toast. The main thing about it that annoys me are the menu options. For example, to turn the fan on there are SIX levels you must beep through to go from full on to full off. I'd prefer an old-fashioned knob. The hood light is similar On-NightLight-Off, so you have to hit the button twice to turn it off. The cooking menus should have a way of updating them to realistic food. When I want to cook something I have to beep, beep, beep my way to manual mode because I am not cooking biscuits or quiche yet have to scroll past these never-will-use options just to have proper control to cook dinner. The written users manual is all but entirely pointless. Good machine when I have control over it, but poor documentation and wizard controls.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Does everything I hoped it would

    Posted
    grammytammy
    • My Best Buy® Member

    I purchased this convection/microwave oven and paid to have Best Buy install it. It was money well spent and the procedure I was given was exactly as promised: I received a call the night before confirming my appointment and giving me a 4 hour window, the day of installation the technician called to let me know how long before he arrived and he arrived right on time. He was knowledgeable, efficient and polite. Now for the appliance: first of all it looks beautiful, but that aside it performs exactly as promised and offers everything I was looking for. The interior is large enough to accommodate a 12" x 17" baking sheet with room to spare making it possible to cook for my whole family. On convection, it is quiet and bakes perfectly every time. My range oven takes forever to heat up and makes the kitchen so hot that I may never use it again as long as I have this great appliance.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This microwave is amazing!

    Posted
    Bakerfox
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    My wife and I looked at probably 50 different microwave's and were undecided whether to buy a cheap standard microwave or spending the extra for the KitchenAid with the convection oven built in. We really liked the look inside, which ultimately swayed our decision. We weren't disappointed at all...we love everything about the KitchenAid! Even the door closing is super smooth and feels like quality, and it looks amazing. Our favorite feature so far is the steam sensing feature. Broccoli is perfectly cooked with the perfect crispness. I was going to install it myself, but I figured it was worth the extra price to get Best Buy to install it to make sure the fan was routed correctly in the duct work and to haul away the old microwave. Totally satisfied!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice & solid microwave

    Posted
    Niki

    I am really happy with this purchase for our remodel. It is solid. It's very quiet. The only thing that I am not so happy with is cleaning it. When I clean the front of it, I can't lock all the buttons down. The light and the fan don't seem to lock and if you wipe over them they turn on and you then have to press the button five times to get the fan to shut off. Maybe I should pull out the book on this thing. I love it other than that. It works, but it isn't as powerful as my last microwave, but it is defintely better looking. It looks beautiful. We have had this 3 months. Some of the reviews I read said things about an open door message. When it says that hit the cancel button, and that message will go away if the door is in fact closed. Haven't had any issues with it, and my son uses it all the time.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Simply the best

    Posted
    miasisme
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    When we originally started looking for a microwave we were unaware of the option of having it also be a convection oven. So when we decided to buy a new appliance suite we started looking at Kitchenaid and wanted our microwave to match our fridge, dishwasher and range. The fact that this doubled as a microwave and an oven was amazing. We didn't have to compromise the size of the oven on our slide in range to try to get a model with two. We were able to get the standard oven size on our slide in and use this as a second/double oven instead. And boy does it deliver. We have baked and cooked in it and it does both just as well as our regular oven does. It is large on the inside and comes with racks for baking and a glass plate for microwaving. The microwave works great and the popcorn function is fantastic. It actually listens to the pops to keep your popcorn from getting burned. I was skeptical at first but it has worked perfectly everytime. It is features like that that show just how well thought out this product is. It's quiet, easy to operate, great to look at (the black stainless is amazing) and functions perfectly. Couldn't be happier.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far, we are very pleased with our microwave

    Posted
    LAOC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Our 15 year old Kitchen Aid Microwave stopped working without warning, and since we used it every day, we needed a new one quickly! Reading reviews of several brands from Consumer Reports and other reputable sources did not give us a clear choice. Many had the same average or slightly above-average ratings. The Kitchen Aid, although not inexpensive, was in a group of higher rated microwaves, so we decided to look at it in person at our local BB store. We were impressed by the design, apparent quality, and features, so we bought it, picked it up at the Warehouse, and started using it in the same day. In the past 6 days, we have reheated leftovers, baked cookies with the convection oven (worked great!), and microwaved potatoes and hot chocolate. The interior is a shiny, easy-to-clean stainless steel, and the exterior is a higher-end stainless with a beautiful, hefty handle. Overall, it's a vast improvement from the 15 year old model, and so far, we are very pleased.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Huge Improvement over Builder Grade

    Posted
    Savtel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have had this microwave about a month. I have the entire KA Black Stainless suite and this microwave was the last piece purchased. It looks great and the convection oven feature is really handy but does have a learning curve to it. It is not too bad to keep clean. The inside got really greasy when I cooked with the convection the first time, but it was easy to clean. Backlit keys would be nice at night. The fan automatically turns on when the stove makes the microwave too hot which is nice. It is eerily silent from the operation to the button sounds. I have baked cookies, made chicken breasts, chicken thighs and pizza so far using convection and all were great. I have mine venting outdoors (the fan) and that works well. The fan is not loud even on the highest setting. The microwave is huge but it does not look bad over the KA black stainless gas range I have. It does stick out beyond cabinets, but it doesn't look bad.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Weak Oven and No Customer Service

    Posted
    Stan

    We bought this from Pacific Sales and I sent an email to complain about the microwave, but have not heard anything back. I either have a defective unit or this is really poor microwave. It won't even cook a full bag of microwave popcorn as an example. It literally takes twice as long to heat anything compared to our previous microwave, which was also a Kitchenaid with the same 1000 watt rating. It takes forever (about 5 min) to heat a cold mug of water to make some tea. This is actually the second unit that we received as the first one was damaged (dented), but it was installed for about a week until it could be replaced. So we used the first one for about a week and it had exactly the same poor/slow cooking performance so I'm assuming that's the way it is and I don't get what all the rave reviews are for. The only thing we like is the convection feature which does work well. If someone has any recommendations for how to get better performance out of this oven, I'm all ears as it doesn't appear we'll hear from Pacific Sales. Thanks

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Value and Features

    Posted
    antmall
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    With very few Over-the-Range Microwave/Convections on the market, this was great value. We were looking for a new Microwave/Convection oven to replace our 19 year-old GE Profile with similar functions mainly because we were remodeling our kitchen and the 19 year-old oven did not match the new Stainless Steel Décor. Did not have much of a choice right before the remodel when the old door handle broke off. This oven was fairly easy to install, but does require experience or installation manual plus it takes two fairly strong people to lift oven over head. The fan is a little noisy. easy to operate for typical express type cooking.

    I would recommend this to a friend