Customer Ratings & Reviews

Really impressed with this microwave , has so many options still learning everything love it

This microwave is bigger than it looks. Huge cavity with easy to read controls on the front but be careful when you open the door because the entire front opens. Very deceptive but surprising, one I think you will like

It’s beautiful and sturdy, but noisy. Also, the directions that were included were minimal. It’s pretty complicated to use. However, when I called the KitchenAid hotline, they were very helpful.

Its a good quiet microwave and oven works good as well.

Quality unit! Awesome-sauce! The unit is cool looking.

Top notch equipment. Got this model as many others have reported as a great replacement and pricing for what you get.

Perfect addition to our new kitchen!! Kitchen Aid appliances are beautiful and very functional!! Sooo happy with this purchase

Prettiest microwave ever! I love the controls on the bottom. It works for shorter people. Waiting on a custom cover.

Product is nice but when I opened it from it's packaging there was a huge dent in the side. Still worked so it was installed

Bought this KitchenAid Microwave for Christmas for my wife and in 3 months it stopped working. It started to display an open/close door error. We would open and close the door repeatedly and still the error. The first repair man came out and replaced the latch in the door. It worked for about one day and then the same error again. The latest error is that the display goes haywire and lights up everything on the display panel like it has a problem with the motherboard or something (see picture). We are now onto our second repair. When we call KitchenAid to report the problem they refuse to replace the microwave and instead try to push a $235 extended warranty plan. This is the first KitchenAid appliance we have had, would not recommend them and will not be buying anymore KitchenAid products!

Everything about this microwave seems well made. It seems sturdier than our previous purchase and it looks great. The inside is like a mirror. We've had it for a week and so far, cooking is great. Also, it mounts the same as our Whirlpool.

We really like the controls along the bottom of the microwave. The display is super easy to read. Controls are simple and straightforward. Stainless is the way to go!

Do not purchase this microwave because it’s a waste of money. I receive a message stating open door / close door and the microwave simply will not start. Yes, the door is closed but still no success and customer service was useless. I tried to order parts but they didn’t find this part to ship me. I start reading reviews and found this same issue with the exact microwave has been a problem for years. Please keep your money and forget this microwave no matter how great it looks. This was too much money to pay for a microwave that only last 2 1/2 years. Sad part, it stop working at the beginning of the pandemic and I couldn’t make popcorn or hot chocolate. It’s not a two star, but they won’t let you select one star. Total waste of money.

I replaced my 2008 model KHHC2090SS-2 with this model on 1-11-2020. My 2008 model worked beautifully for 11 years. I could put 4 boiling pots on my stovetop at the same time and the vent removed every drop of steam. With this model I can’t even put one boiling pot on the stovetop with the fan on its highest setting the 2/3rds of the microwave front is drenched and dripping. The air blows strongly out of the exhaust on top but the vents underneath won’t even hold a paper towel or the thinnest napkin. I contacted Kitchenaid and they sent a local service tech out. He looked at it and said nothing he could do. Best Buy tech said sorry that’s just how they are. I can’t accept that answer especially when my 11 year old microwave performed amazingly. Microwave is 1 month old today and I can’t get support from Kitchenaid or Best Buy. Needless to say I am very disappointed and unhappy with this purchase.

We bought this microwave as part of a display unit. Apparently this microwave is from 2015. The microwave does not heat evenly throughout the microwave and it’s under manufacture warranty. For instance, if we cook some breakfast sausages most will be great but some will be ice cold still. Same will happen with microwave pancakes and hot pockets. If we overcook then the good ones become hard. The company sent Diamond Factory Services to our house to service our microwave. They placed a cup of water in the center of the microwave and found that the water heated up. The workers called technical support which said the microwave is working fine. We were prepared to show them the problem with real food but they refused to take the time to inspect the problem. Apparently Whirlpool/Kitchenaid do not stand behind their products. They pretend that they do but they really don’t want to deal with problems that aren’t obvious. I would not recommend buying Whirlpool/Kitchenaid.

I love my convection microwave and doubt I will ever steer away from kitchenaid!

Practical. Nice looking and user friendly. Cooks delicious food.

Very nice microwave. We love the oven feature as it’s essentially another oven. And Kitchenaid quality is always great

Received shipment with dent. I am on call with rep

I have had this microwave about a month. I have the entire KA Black Stainless suite and this microwave was the last piece purchased. It looks great and the convection oven feature is really handy but does have a learning curve to it. It is not too bad to keep clean. The inside got really greasy when I cooked with the convection the first time, but it was easy to clean. Backlit keys would be nice at night. The fan automatically turns on when the stove makes the microwave too hot which is nice. It is eerily silent from the operation to the button sounds. I have baked cookies, made chicken breasts, chicken thighs and pizza so far using convection and all were great. I have mine venting outdoors (the fan) and that works well. The fan is not loud even on the highest setting. The microwave is huge but it does not look bad over the KA black stainless gas range I have. It does stick out beyond cabinets, but it doesn't look bad.