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KitchenAid - 20.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 491 reviews

92%
would recommend to a friend

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Cons

Customer ratings & reviews

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Page 1, showing1-20 of 491 Reviews
  • Rating: 3 out of 5 stars

    Disappointed in the quality after 2 years

    Posted
    telecommuter
    • My Best Buy® Member

    We purchase all new Kitchenaid appliances for our kitchen. While I love the design of the refrigerator and how easy it is to see the food, I'm very disappointed in the quality. I don't think it's just Kitchenaid, but I expected more. My 20 year old Kenmore refrigerator was still fine and much better made - still working in my office. However, we put in 3-4 service calls for the freezer. We couldn't open the freezer all the way, it was freezing over and frozen shut. The repair guy dented it trying to break up the ice. Turned out the rails were bent. Also, the installer didn't connect the water dispenser properly so we had to have them fix that too. Then the plastic shelf in the door broke. Since it's out of its first year warranty, we went through Amex to replace. We got the new one in, but it doesn't fit right - the whole shelf fell off twice breaking all the glass condiment jars all over the kitchen floor. I also notice, my husband has duct taped the rubber gasket to keep in in place. We also have issues with family members not shutting the door all the way. It beeps, but if there not in the room anymore they don't hear it - then the food in the back of the frig freezes. Overall, we're pretty disappointed. We expected a higher quality product from Kitchenaid. Best Buy/Pacific Home was tremendous in the whole process. We had issues with the installation company not measuring properly and they really stepped up to make sure everything was fixed.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    it's a fridge

    Posted
    DJH1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I will start with I did alot of online shopping and comparing, between Loews can and best buy I found lower prices on the same goods that were at "appliance stores" the Salesman was EXTREMELY helpful and courteous couldn't ask for more. Unfortunately, the refrigerator came damaged on delivery, as of this time we are awaiting replacement. The one delivered runs and was left with us until the new one comes, that was a great convenience, not always given. The delivery team, too, were extremely helpful and with the damaged model we were given three choices, full replacement, discount, or a notation of it's condition in case it broke within a certain time. We opted for the replacement. As for the product, one serious peev turns out to be the large vegetable drawer, it's way cheap seeming and I am concerned as to how long it will hold up. Also, the sides are NOT the same material/texture as the front, something I was unable to see in the store due to how the display was set up. I think quality is seemingly ok, made like all the others I looked at, but with a made (assembled?) in the USA tag. I do, however, appreciate the counter depth, not cavernous and easy to navigate. What I don't like, is I could not get a model without the ice maker in the door, yet still get that 4th "middle exterior drawer" as such, I had to give up the drawer, as I did not want to loose frige space to the icemaker. Basically, this was a "settle" for purchase to have a plain door. Nothing exciting, but it is doing its job.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great refrigerator, but....

    Posted
    Mamamia
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I liked the professional look of the Kitchenaid and it's made in America! I needed a refrigerator that would fit into a counter space. What was the home builder thinking when they made this small space in my kitchen. The KA was delivered by two really nice delivery guys. They taught us about our new appliance. The refrigerator had some ripples on the edge of the stainless steel front. It looked like if I ordered a new one it would be like this one so I thought I could live with this minor defect. I liked having the water dispenser inside the refrigerator. There are not too many refrigerators that offer this feature. A couple days later I purchased food for the week. I opened the freezer and it was full of ice particles everywhere. It looked like it was snowing in my freezer. I also realized the french style freezer baskets was not a great idea if you're a person that likes things organized. Everything goes down to the bottom and disappears. The French style is nice looking but I like an organized refrigerator. After reading hundreds of reviews, well not a hundred but close, I decided to purchase a five-year warranty. The good ole days with appliances lasting forever are over. Technology has ruined the longevity of appliances. I called Best Buy and told them about my Kitchenaid frosty freeze. I said if it has problems this early, I want to return it for a different product. The guy that helped me was outstanding! He was willing to take the time and help my pick out a flex four door refrigerator. The exchange went smoothly. This Kitchenaid is not a bad refrigerator but it's not for me.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Jury is still out

    Posted
    Nyshopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    My KitchenAid counter depth refrigerator was delivered 3 weeks ago. I wanted the Whirlpool version of the refrig but it wasn’t available. I was told the KitchenAid was the same unit. I discovered one important difference is that my KitchenAid lacks the finger print prevention feature that its Whirlpool twin has. Pretty significant difference in my book. Still getting used to the very small inside. While I don’t “lose” items hidden in the back as I did with my non-counter depth refrig, this refrig has a small capacity. For example, no way to store a 2 liter bottle vertically, and the ice maker and tray consume a good portion of the freezer. My biggest gripe is that 3 weeks post delivery, I am already having problems. Last night the refrig inexplicably went from a temp of 38 to 58. I was on hold for 30 min with Whirlpool service center and then told that a service tech won’t be available for 5 days. I’m out a refrigerator full of perishables and worried that, with problems surfacing just 3 weeks into the life of this appliance, its long term reliability is highly suspect.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    so far very pleased

    Posted
    urbanista
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This refrigerator was delivered in mid-October to replace a higher end GE Monogram model that was dying (after just 7 years of use). I purchased it because I had KitchenAid appliances in the past and liked them. But many years have passed, and you know how things can change. I also had to consider the amount of space available in the kitchen for the refrigerator - the previous one was not "built-in" but had a built-in look. This refrigerator fit the bill there. I love the sleekness of the design - it fits well in this kitchen with the other high-end appliances. I also like the interior water dispenser better than on the exterior - less mess, and sleeker look. It actually feels like it has more interior room than the previous refrigerator because the layout is more functional - the previous model was a side-by-side. I'm giving 4 stars instead of 5 because the drawers on the interior do seem cheap compared to every refrigerator I have owned, and I don't know if they will hold up over time. It also definitely has less freezer space. But the other features I'm very pleased with. The Geek Squad installation was very professional, too - they were fantastic.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY!

    Posted
    Lnzc

    If you have the misfortune of getting a lemon like me and quite a few other people on the internet you will not get the level of service that you would expect for the price point of Kitchenaid appliances. We bought 3 KA appliances and all 3 have needed repairs. My fridge (this model) stopped working last night. I was told by customer service to get a cooler because the next available appointment for diagnosis isn't for 4 days then we wait for parts and another appointment. This will be the 4th time it's been repaired. I have 2 kids including a one month old. That didn't seem to sway them when telling me they couldn't do anything. I knew something was wrong and called someone out two times before because it was buzzing like crazy. The tech was here last week to take a look at it and last night it broke. The customer service for this company is HORRENDOUS. You have options, don't spend your money on this company. Don't do it!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice fit, Elegant, User-friendly

    Posted
    Evshapp

    I exchanged a larger french-door Samsung for this refrigerator instead, and I am very happy so far. It is elegantly designed, has a true shiny stainless finish, and I LOVE that the lighter-weight doors are easy to shut when I'm in a hurry (unlike some other french-door brands/models.) Overall, this fits our smaller kitchen very well. I have noticed some condensation on the inside door rim, but the instructions say to hit the humidity control button if this happens. Also, I read some reviews on another website about fingerprints being hard to clean off, but I have not personally encountered this. I have had no problem wiping off my three young children's fingerprints with stainless steel cleaner and a plush microfiber cloth. Finally, although I tend to prefer imports in some categories of consumer goods, I was pleased to know that this is made in the USA.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Product for the Sales Price

    Posted
    Alowery11
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    My girlfriend and I just purchased a new town home in the Dallas farmers market and we were in need of a counter depth standard size refrigerator. After looking at multiple brands like Frigidaire, Jenn Air & Bosh (because all of our other appliances are Bosch). We found the Kenmore. We liked the Kenmore because it had a clean finish on the exterior with professional handles and on the interior the ice maker was placed in the bottom freezer and the water dispenser on the inside of the interior cabinet. All in all we love the refrigerator so far, not noisy, great lighting and decent amount of storage room. It would be difficult if you had a large family to store all the necessary food items, but for the two of us it works perfectly. The only trouble we had occurred during the delivery when the logistics team decided to leave in the glass shelving instead of properly removing them for later install inside the house and within the first 2 feet of being inside our entry way, the shelves slid out and shattered on our brand new marble entry way. Nothing has been done from Best Buy except they delivered a second unit 2-3 days later. The damages done to my flooring and the food that spoiled in between the days of being without a refrigerator has not be compensated back to us. Still waiting...but great Kenmore product if you are shopping for a counter depth refrigerator!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall meets my expectations

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I live near a Best Buy and Lowes...I decided to shop for a new fridge at Best Buy, because models I was looking at seemed cheaper. They had quite a few fridges on display, and I decided to get this Kitchen-Aid since it looks nice and I can organize food pretty well. You get produce fresheners that are Whirpool: there's an identical Whirpool model that gets good reviews from CNET and is cheaper....but it's not in stock at the BB in Atlanta. Delivery was hassle free and the fridge was very quiet and keeps temperature well. Some complain that the adjustable shelves have a space in back, but I'm keeping larger containers and haven't had issues. The only minor points are that the front stainless steel door attracts fingerprints, and the fridge's compressor has started making a rattling noise (I've isolated it to that). I've read that many times the warranty will say that compressor rattling is considered a normal operating noise, but since I got the BB plan, I may see if they'll take a look at that.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Even less space than I anticipated

    Posted
    JW72
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We wanted the cabinet depth to match up with the space in kitchen. We had a standard depth LG before. I expected to just lose roughly 4" of depth (and we wouldn't be forgetting about the things that are hidden way in the back). But this refridgerator is also feels shorter on the inside, we have problems fitting bottles and jars because they are too tall. We have adjusted the shelves to the best compromise, Also, the cubbies in the doors waste space with rounded corners and we can't fit as much in these spaces as we could in our old LG that was exactly the same width and height on the outside, The freezer is also not optimal for space utilization. But it is quiet and perfectly cold, controls and temps are very good. Water dispenser is handy but hard to reach and requires two hands to operate.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Looks great, would not purchase again.

    Posted
    ChefDad

    Bad design, more for good looks instead of functionality. You have to open the freezer every time you need ice, and refrigerator door every time you want filtered water. Sometimes when you have the freezer door open, ice cubes will fall behind the baskets and later melt on your kitchen floor, or they will prevent your door from closing completely. I have replaced the water hose once for leaking and the tech told me "they all do this". Ice maker does not keep pace for demand from a four person family. The sliding bracket holding one side of the ice tray started sticking and then broke off completely. Getting filtered water means opening the door every time and letting cold air escape. The adjustable door storage boxes are made from thin plastic, and almost all of mine are cracked after just three years. The insulation trim on the doors also started peeling off after the first year. Positives - The water filter is easy to replace. This is the fourth Kitchen Aide fridge I have owned, and the only one I have disliked.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    After one year, makes a lot of noise

    Posted
    mlm2004
    • My Best Buy® Elite Member

    We've had our fridge for over one year now. The first thing I didn't like was that the shelves don't go all the way to the back of the fridge - there's a gap that's big enough for bottles and other things to slip through. So annoying. Also, the baskets don't glide smoothly. The water filter got VERY slow just after a month. After about six months, the handles started to get wobbly. We just need to tighten the screws periodically. Lastly, and the worst thing about this fridge, is that it makes a constant rattling noise from the bottom and from inside. It drives us insane. We can't figure out how to fix it. For such an expensive fridge, I expected it to be amazing. But, we are more unhappy with it than we were our old Maytag. I miss that fridge!

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, nar_customer_solutions@KitchenAid.com , with your name, phone number, street address, zip code, model & serial number and date of purchase on the appliance. Also with a brief description of what you are experiencing with your appliance. We look forward to your reply. KitchenAidBrand

  • Rating: 4 out of 5 stars

    Good Fridge Needed in a hurry

    Posted
    BBCustomer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I had to buy a fridge when mine died on Christmas Eve. Looked at reviews on line and ended up buying the same fridge that died but 15 years newer. I have had good luck with Kitchenaid with past appliances so I didn't want to try something new. The things that I have had to get used to were the french doors and the ice is small. The things I don't like is no tray for eggs (like the old one had) and the shelves don't go all the way to the back wall of the refrigerator. I do like having all the new bells and whistles of the temperature and controls right at the top and view-able as you open the door. I wish it alarmed if I left the door open though. The Fridge went on sale the week after I bought and they refunded the difference no questions asked. Glad I looked at the ad for the next week. The delivery guys took away my old one, hooked up the ice maker and were polite and neat.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    You get what you pay for

    Posted
    budgetshopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    After buying a house we were looking for a counter depth refrigerator and opted for Kitchen Aid brand with distinctive handles. Same construction base refrigerator was also for sale as Whirlpool and Frigidaire for the same price, owned by same parent company, so we knew we were not really buying high end Kitchen Aid, just a fridge that looked like one. It is working fine for few weeks now, but on delivery we noted dark green dried up liquid in freezer section. We were assured not to be a defect and left over lubrication. Overall ok, but quite noisy at times. Basically, you get what you pay for. We bought Kitchen Aid look, but overall average fridge for average price.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    No Space

    Posted
    Frosted

    We are a family of two and there is absolutely not enough room in this fridge to meet our needs. Forget going to Costco, you won't be able to store much in the freezer. I find it interesting that in the photos they don't even show you the freezer compartment. THERE IS A REASON! Also, if you are not cautious when closing the doors, you can accidentally leave them open. You must close the right before the left. Forget it if you have kids. You'll drive yourself crazy following them up to make sure they closed it properly. Once the freezer is full if there is the slightest item out of place it too will deceive you leading you to believe it is closed and then when you open it everything will be filled with frost. After owning it for 2 years the ice maker is broken. It won't stop making ice! DON'T BUY THIS!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Simple no frills fridge

    Posted
    DTXBuyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This fridge is not for the person that likes to stockpile a lot of food. With only 20 cu ft of space you need to just be content with having the basics which is what I wanted. I don’t keep many leftovers or consume a variety of beverages. This fridge fit perfectly due to its counter depth. Very simple clean design without the typical buttons or water dispenser on the front. I don’t have to worry about my two year old playing with the water dispenser. Perfect for simple, minimalist, dad. One small edge at top where you can see glue but only noticeable if you are looking for it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Quiet and nicely look

    Posted
    NISchang
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I am not regret to pay couple hundred more to get this refrigerator. The product itself is solid, good quality but the service that Best Buy provided was terrible. I move to new house and need it badly, and they delivered a week later .No apology, nothing. First, The delivery guy accidentally hit my new wall when move the refrigerator to second floor. Second, i was promised by Best Buy "warehouse" that I will get the gift card for late delivery. And I got nothing still. I spent thousands dollar in Best Buy every year and i think deserve better service. If you hear me , please take good care for your royal customer .thanks!!!!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Freezer smallish, unit moves too much

    Posted
    2CatsMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I like the lighting in the fridge and freezer and the easy to see temp readings for the freezer and fridge. Also have been using the cold filtered water dispenser a lot. There seems to be enough space for the food for a 2-person family in the fridge, but the freezer space is quite small because so much area is taken up by the ice cube storage. I'll look into removing that. The big annoyance, though, is that each time I pull open the freezer drawer the entire unit rolls forward. I don't know if I need to put stops by the wheels or if the installers failed to do something to prevent the movement. Yet another thing to investigate,

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    One of my favorite appliances purchased

    Posted
    Steve
    • My Best Buy® Member

    Moving into my new house I purchased several appliances. Of these I purchased this Refrigerator/Freezer. I’ve had it about two years now and have been surprised how well it’s held up. I’ve had zero issues with it. It is really easy the quickly change shelves around to maximize functionality and the filters last their advertised life span. The freezer space is a bit tight sometimes but we make it work. This could easily support a family of 3-5. Any size larger in the household you might want more space for the freezer. I would by this again if I needed one.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good cabinet depth refrigerator

    Posted
    Womanover60
    • Verified PurchaserVerified Purchase

    Good counter depth refrigerator, This is a pretty refrigerator. It looks great in my kitchen. I am disappointed with how the shelves do not go very close to the back of the fridge. I think there is a little too much gap. The stainless shows finger prints. Be careful to measure and look at all of the specs. The style requires about 2 inches on each side to allow the doors to open and close properly. Also be sure to check the height. The button for humidity works great. This is a feature I did not even consider. I do not like the shelves as they do not have any rims to catch spills. This was the best fit for the space I had. So that is why I picked it. I hope that the brand holds up as well as I expect.

    I would recommend this to a friend