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Customer Ratings & Reviews

Your price for this item is $2,159.99

Customer reviews

Rating 4.3 out of 5 stars with 1102 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers express satisfaction with the counter-depth design, French door style, and overall design of the 20.0 Cu. Ft. Counter-Depth French Door Refrigerator. However, some customers have concerns about the small freezer size and the loud noise it makes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,102 reviews
  • Cons mentioned:
    Freezer size

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator works well. I am just disappointed with the size of the freezer. Very small

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice refrigerator.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great. Works well. Could use a little more space in the freezer area.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 2 out of 5 stars

    refrigerator freezes items!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had items on the top shelf towards the back freeze even after turning the temperature up to 41 degrees (recommended is 38). I have called for repair so hopefully that will be taken care of but it means another day's interruption waiting for service. I like the counter depth for my small kitchen, although it takes getting use to after having much more refrigerator space for 40 years! Overall the quality doesn't seem as good as past refrigerators I have had, but I had to substitute quality to have a unit that fits my smaller kitchen. This was a floor model and I have to prove date of purchase to have it covered under warranty! Although I purchased it at the end of 2019, it didn't have it delivered right away! So I have only had it a few weeks.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Meem, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 4 out of 5 stars

    Fits our space well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same quality as our old fridge but fits space better.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Perfect Stainless Steel Fridge for Small kitchen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is the perfect fit for my small kitchen. It’s counter-depth, so it doesn’t stick out and overwhelm the kitchen. It’s built with beauty and functionality. I love it!

    I would recommend this to a friend
  • Cons mentioned:
    Drawers

    Rated 4 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drawers are a little hard to open and shut. Would be better if they were on wheels.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Nice upgrade!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use. Although concerned about water in the fridge, family loves it and prefers to outside the fridge. Well organized and good use of space.

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 4 out of 5 stars

    Great for a small kitchen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great appliance for a small kitchen. Water inside the door gives it a clean look.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the top refrigerator with the side by side doors. Excellent cooling. Lots of storage. No more bending down to find lost jars all the way in the back!

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Has the features we want

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good basic refrigerator with French doors that we love. Also after fighting with in door ice makers this model has ice maker in freezer where it belongs.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Good Shallow fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful fridge, works well so far. I chose this fridge mainly for the its shallow depth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read the reviews before purchasing this fridge, I bought it because it’s counter depth, and because the way it looks. I’m happy with my purchase. Now the not so positive side: the water drips, and I have to keep a paper towel where it falls; the door won’t close easily, you’ll have to push it. That would be the only bad things. Other than that, I love this fridge, clean looking in white, and worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the design and the look of the fridge. I like the interior filtered water. I don't have to buy drinking water anymore since I have the installation guy run the water line.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Function and Beauty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was going to purchase an LG but decided on the Kitchen due to design and overall look. I have had an LG before and honestly I like the Kitchen Aid better. Love this fridge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new KitchenAid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new KitchenAid! Lots of room. The vegetables stay nice, I used to throw out so much food! This is my first fridge with the freezer on the bottom. I am in love with it.

    I would recommend this to a friend
  • Cons mentioned:
    Door seal

    Rated 1 out of 5 stars

    Worst buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy and KitchenAid both at the fault here. 1. Store and online store both show small shelfs have rubber gripper. Both my fridge which were ordered didn't had them; both fridge??? read below 2.Store as well as online store both show KitchenAid door in alignment; first fridge which was delivered had complete offset of alignment... Delivery guy didn't even bother looking at that... When we looked at it; we call best buy geek squad with total tech protection for both issues shelfs and alignment. 3. Brand new fridge both have annoying stains which don't go out easily I called Total tech for first delivery with all three problem... Best they could is replace it They did replace it but new fridge still has slight alignment problem which we are sucking it up and keeping it as is. Though I called best buy right after the delivery off second fridge for shelfs; guy on call ordered the shelf; which i don't know why first total tech person didn't do.. I did not except this from best buy; even after getting total tech service....

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us, JitendraChalke. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Sleek modern design

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking, sleek design and well thought out features. Has separate humidity control for vegetables and fruit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall happy with the performance and simple design. Liked the water dispenser inside but my kid is complaining that the button is hard - also discovered that you have to use two hands (one to push the button, other to hold your glass) so that is a bit annoying. Icemaker made slightly smaller ice than our previous fridge and made it easy to fit into all our water bottles.

    I would recommend this to a friend
  • Cons mentioned:
    Door seal

    Rated 2 out of 5 stars

    Poor quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this refrigerator for our first house and loved it so we bought it again for our new house. Our second one is so much lower quality. The doors aren't properly aligned. The drawers never slid in and out easily. I should have complained at the beginning. Less than a year after purchase, something broke on the right drawer slide so the right drawer completely collapsed so that now the drawer is not held by anything and when it fell it cracked the top of the large drawer on the bottom. I in no way overloaded the drawers--I think the plastic is very low quality.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hey sfazar, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0 KitchenAidBrand

  • Rated 4 out of 5 stars

    Looks good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator looks good in our kitchen and has a lot of room

    I would recommend this to a friend