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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 1102 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers express satisfaction with the counter-depth design, French door style, and overall design of the 20.0 Cu. Ft. Counter-Depth French Door Refrigerator. However, some customers have concerns about the small freezer size and the loud noise it makes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 1,102 reviews
  • Rated 1 out of 5 stars

    Bad refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They delivered my refrigerator on June 13th. The freezer door was broken. When you open the freezer door, the track pulled to the left. I called Best Buy and they sent out a technician to look at the frig. They said they could not fix it. They ordered me a replacement. The replacement came and I had the delivery employees check the freezer door before they brought it in. The second refrigerator also had a broken freezer door. The delivery employee called the geek squad and told them what happened. The geek squad talked to me and asked what I wanted to do. I said I want my money back so I could get a different refrigerator. The set it up and gave me a case number. I ordered a Bosch refrigerator, but it won't be delivered until July 27th. So they said I couldn't get a credit for the 2nd bad refrigerator until they deliver the Bosch and pick up the Kitchen Aid. The kitchen aid was $2346 charged to my credit card and now the Bosch is $4300. So I have over $6600 on my credit card and have to pay that bill and wait until they deliver the new refrigerator and then they say I will get the credit for the kitchen aid.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello, We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. KitchenAidBrand

  • Rated 5 out of 5 stars

    Great Fridge Option

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this fridge and haven’t had any issues with it. Definitely recommend!!

    I would recommend this to a friend
  • Cons mentioned:
    Freezer size

    Rated 4 out of 5 stars

    Counter Depth Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice but space is limited in both freezer and refrigerator areas. You need to put the shelves in on your own and still trying to figure out how to allow tall items; same with the door shelves. Water dispenser inside the unit vs outside. Not as much freezer space. Ice maker has two levels on speed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty Good - issue with freezer sealing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is pretty good - although we had an issue with the freezer sealing correctly which resulted in frost build up within the freezer. Thankfully Best Buy agreed to exchange it for another fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Kitchen-Aid

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly just as we anticipated. We will buy this product again for our next home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought I would not like a counter depth refrigerator but it's so much better. Very well designed too. Like the size of the compartments.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not big enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is taking some getting used to. Not sure that I like the counter depth size. My fault for buying the wrong one!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Look, adds value to my properties.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The look is that of a commercial or very expensive refrigerator. In purchasing & improving & reselling properties it is important to add value and give your customer a great looking product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge and wonderful delivery. Well worth the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen Aid products look & perform high quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently moved to Indiana. Previously I had lived in Alexandria, VA. Two years before moving I had remodeled my kitchen, choosing Kitchen Aid appliances. I loved them and so chose them for the remodeling project for my kitchen here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KitchenAid French Door

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace a KitchenAid floor model that worked perfectly but had a non-working ice dispenser. Replaced with KitchenAid French Door style. Working perfectly so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    beautiful unit except for one thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrific except disappointed that we thought we were buying a stainless fridge but the sides are not stainless.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Refrigerator for smaller house. Depth is on the small side.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needs Wipes to keep clean

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Fridge. Need product cleaner to prevent stains and rust.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    There are other options out there..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's okay, but there are better options out there. Looks nice, but the operation of the drawers inside is sub par. Feels kinda cheap.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Freezer size

    Rated 1 out of 5 stars

    Cheaply made garbage

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace 10 year old model that stopped working. New model has been cheaply made in everway. Ice maker freezes up condenser. Have to turn it off or temp climbs in freezer. I am changing out all my appliances and will never by kitchenaid again.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us, BestBuyShopper. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://bit.ly/3MA9qzL or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 4 out of 5 stars

    New kitchen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good and seems to work great. Just what we were looking for

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    kitchenaid refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the kitchenaid refrigerator because we have own this brand in the pass and loved it so wanted to buy it again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Kitchen Aide fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good. Easy to use just thought it would be more spacious.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Satisfied!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refridgerator. It had an easy setup and works like a charm.

    I would recommend this to a friend
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