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Customer Ratings & Reviews

Your price for this item is $614.99
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The comparable value price is $2,519.99

Customer reviews

Rating 4.3 out of 5 stars with 1101 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.2 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers express satisfaction with the counter-depth design, French door style, and overall design of the 20.0 Cu. Ft. Counter-Depth French Door Refrigerator. However, some customers have concerns about the small freezer size and the loud noise it makes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,101 reviews
  • Cons mentioned:
    Freezer size

    Rated 5 out of 5 stars

    Love this fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great size for a small family. I do not have the water hooked up, it has a different connection than what I have. I likely won’t connect it, have to rerun the hose, which results to taking cabinets apart. Using ice trays. The shelves are adjustable. If the door isn’t closed properly, an alarm goes off. It’s not loud, just enough for you to start looking. The bottom freezer, you have to stack food so you can close it. Basically, it’s what I was looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 4 out of 5 stars

    Mostly great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, this is a great fridge. It's the perfect depth for our narrow kitchen, and we like most of the shelf organization. There is one full width drawer which is awkward and defeats the purpose of having the french door since you have to open both doors to pull it out. Otherwise, we are completely happy with its functionality and look.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Quiet and nicely look

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not regret to pay couple hundred more to get this refrigerator. The product itself is solid, good quality but the service that Best Buy provided was terrible. I move to new house and need it badly, and they delivered a week later .No apology, nothing. First, The delivery guy accidentally hit my new wall when move the refrigerator to second floor. Second, i was promised by Best Buy "warehouse" that I will get the gift card for late delivery. And I got nothing still. I spent thousands dollar in Best Buy every year and i think deserve better service. If you hear me , please take good care for your royal customer .thanks!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my french door refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First experience with stainless and so far not as hard to keep clean as I was told. Love the french doors and the freezer on the bottom. This product looks great and is a nice addition to our kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    What happened to the quality control ?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had 2 KA deliveries on the above model in just over a week. Both had defects. We had 3 prior KA’s in our prior homes & no problems. We had water / ice delivery system issues this time. Because of that we chose another brand. We are extremely pleased ! We chose a larger box - 26 cf & are amazed at the added space .

    I would recommend this to a friend
  • Pros mentioned:
    Space, Water dispenser

    Rated 5 out of 5 stars

    Great fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The kitchen aide refrigerator is great quality. The ice and water work fantastically. Plenty of room, more than I thought, would recommend to anyone in need of a new refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 4 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator! Looks great in my kitchen. I love that it has an internal water dispenser. The reason I gave it only 4 stars is the ice maker is loud when it is making ice every blue moon and the shelves have a gap in the back of the inside fridge. Otherwise, sleek, works great, great size!

    I would recommend this to a friend
  • Cons mentioned:
    Freezer size

    Rated 3 out of 5 stars

    NICE . . . BUT . . .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Kitchen Aide French Door "fridge" arrived in good condition with all necessary parts included. We have lived with the new "fridge" for about 1 & 1/2 months and are not happy with "our choice" of refrigerator style. Previously owned a side-by-side fridge and freezer combination. However, with the freezer DRAWER configuration, most items must be placed into a "BIN". Thus to find a 'wanted' item in the freezer section it is frequently necessary to dig down through items on top to find the desired item. VERY INCONVENIENT! Also, the left side of the freezer drawer constantly frosts up. Shouldn't happen, but don't know if our grand kids are not closing it properly ... OR ... if the delivery guy who 'pulled up' on the drawer handle lift the fridge over a seam in our tile floor (to roll it into position) is to blame.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fine piece of a Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best refrigerators. I used this for my fix n flip in Baltimore. KitchenAid is one of the best hands down. The handles are nice and easy to open and close the doors and drawer for the freezer. I would highly recommend this fridge for anyone looking to purchase one for their home.

    I would recommend this to a friend
  • Cons mentioned:
    Drawers

    Rated 4 out of 5 stars

    Good basic counter depth refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using the fridge for 3 weeks now. Counter depth fridges are expensive for what you get. This model is nicely laid out and works well, but the quality of the drawers and racks doesn't match the cost. I'm concerned that they will hold up to daily use over time.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Space
    Cons mentioned:
    Freezer size

    Rated 5 out of 5 stars

    Room for everything!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Tons of space for everything. Though the freezer set-up isn’t my favorite, it holds just as much as my old conventional freezer. Love this fridge!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New home buyer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since it's a counter depth model the interior is on the small side. I knew that before purchasing. The deli bin and produce bins are very flimsy and seem like they will not hold up after a period of time. It's made of plastic and not very think plastic.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Counter depth
    Cons mentioned:
    Fingerprint resistance

    Rated 4 out of 5 stars

    Great cabinet depth refrigirator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very functional and cabinet depth. Finger smugges evennthough listed smug proff.

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 4 out of 5 stars

    Perfect counter size!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted my refrigerator to flow with the cabinets and it's perfect!! However, the fridge depth is narrow and I knew it would be but thankfully I don't have a big family becauecthe space is so small. I don't love the water being in the fridge because the kids can't access it but I do love that it's hidden and doesn't leave a water mark down the front of the fridge. I'm happy with my purchase :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KitchenAid Refrigerator purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is an excellent product. It works efficiently, looks stylish, and has a lot of room inside. I'm very happy with the purchase. Also, the sales person in Eastvale was extremely helpful and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Space, Water dispenser

    Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the space and the quality. The cold water dispenser is very nice and enjoyable to have fresh cold water all the time!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Great for our house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very disappointed in our GE side by side which failed us at 6 years. We really like our new Kitchen Aid French door fridge. Looks great at counter depth and plenty of space for us. The reason I didn’t rate 5 stars is the freezer handle was loose or not working right when we had set up but we called out geek squad and the new handle is fine ( no longer loose).

    I would recommend this to a friend
  • Cons mentioned:
    Freezer size

    Rated 4 out of 5 stars

    Smaller but better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge was up to our expectations. We like the water feature inside seems colder. Freezer is smaller but we wanted to buy less and it is making for less waste.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth, Space

    Rated 5 out of 5 stars

    Commercial looking Sleek design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This counter depth design looks great in my kitchen however it still has plenty of space inside. I also choose this model because the water fountain is located on the inside.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    More space than there appears!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know this looks like a small-ish fridge, but it actually holds a lot more than I thought it would. In particular: the produce drawers easily hold larger items (ie: head of cauliflower/broccoli/cabbage) that didn't fit in my drawers of my previous & larger Samsung. Much better design. Much better layout. Have had it for a couple of months and great so far!

    I would recommend this to a friend